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Business Profile

Check Cashing Services

Money Mart/Loan Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Money Mart/Loan Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

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Money Mart/Loan Mart has 21 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ********************* and I am filing a dispute against the Money Mart business located on *************************************************************************. On September 6, 2022 I had went into this location to pay off my payday loan that was due on this day. The amount that I paid off was $300.00 in cash to Mr. ***** whom is the one who took care of me. Mr. ***** then ask if I had wanted to reloan again and I told him no. Mr. ***** then went onto his computer to do something and then ask for me to sign what I believe I had read of receiving electronic records so I then signed it. After signing I walk out the store knowing that I don't owe anything to Money Mart. Few days later, September 11, 2022 I then needed some quick cash so I went back to Money Mart to do a payday loan and was told by the lady whom is an employee in the store that help me that day said that I had already reloan and needed to pay the loan off the loan that was set to be due on September 21, ******************** to get another loan. I told the employee whom had help me that I was in on September 6, ************************************************************************* that I should come back the next day which was September 12, 2022 to talk to Mr. ***** to help me with the problem. So when I went in on Septembter 12, 2022 Mr. ***** then said that he couldn't help me because I had signed the agreement saying that I had taken the loan out on September 6, 2022 and I thought that I only signed for to received for electronic records from Money Mart on September 6, 2022. I then asked Mr. ***** for the video on the camera for September 6, 2022 to show if I really had sign and taken out a payday loan. Mr. ***** said that there was no video but clearly the store had about 5 to 6 cameras hooked up inside the store. My only evidence is that the video in the store would show that I didn't take out a loan on that day.

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A hard inquiry from Money Mart showed up on my credit report on 5/25/22 that I did not authorize. I do not have a loan with them at this time and have not had one in the recent past. I called the customer service line and they asked me to send an email to their customer care email address which I did on 6/1/22 and have not heard back. I have called several times to the customer care line and they say they are going to get back to me but they have not.

    Money Mart/Loan Mart is NOT a BBB Accredited Business.

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