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Business Profile

Marketing Software

GRIN

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint due to GRINs failure to process a $4,500 payment owed to me, a content creator using their platform, as well as their ongoing negligence in handling account security and payment processing errors.On November 10, 2024, a $4,500 payment meant for me was sent to the wrong recipient due to a technical issue on GRINs platform. Specifically, my former ************* companys account was still linked to mine, despite my having left their management over a year ago and requesting full disassociation from their account. As a result, my payment was sent to my former management's account using someone else's tax information, and I never received the money.I immediately contacted GRIN support to report this error and request a payment reversal. However, after over two months of repeated outreach via email, ********, and customer support channels, my issue remains unresolved.Key Issues:Payment *************** Funds GRIN mistakenly sent my payment to my former managements account, and despite my requests, they have not reversed or recovered the payment.Account Security Issues My payment and tax information were incorrectly replaced with another persons due to a technical issue with GRINs platform, creating serious financial and data privacy concerns.Lack of Customer Support *********************** customer service has been unresponsive and ineffective, failing to provide a solution despite acknowledging the ****************************** Harm This missing payment has caused financial stress and disrupted my business operations as a content creator, making me hesitant to use GRIN for future collaborations.Despite my patience and repeated attempts to work with GRIN in good faith, they have failed to take responsibility for this issue. I am seeking BBBs assistance in facilitating a resolution before I escalate further through legal action.

GRIN is NOT a BBB Accredited Business.

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