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Business Profile

Paralegal

Legal Aid Society of San Bernardino

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Legal Aid Society of San Bernardino's headquarters and its corporate-owned locations. To view all corporate locations, see

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Legal Aid Society of San Bernardino has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went through process to speak with an attorney with regards to a fraudulent foreclosure and fraudulent eviction process. First appointment was missed due to financial problems. Second appointment had me going to a meeting location where instead of an attorney I was put through a video conference with an alleged attorney who did not show proof or license information. Person said their name was ***** ******. During the video conference I explained how I obtained documents statements and other findings questioning the validity of the previous mortgage on my parents property as well as questioning the process by which the property went through foreclosure auction. ***** made comments and inferences that I had no defences to use, claiming that what I had were "technicalities" that should have been brought up prior to the auction. I explained I was already trying to work on the probate of the estate but was severely limited due to finances. Mr ****** accused me of being combative and not answering his questions when I was merely asserting the details and specifics of these "technicalities". Mr ****** then tried to conclude the video conference by stating that he would now terminate the meeting and I was handed paperwork by his assistant who then informed me someone was outside checking on my parked vehicle. When I tried to share some information including family photos with the assistant they informed me that it wouldn't do anything and asked me to ***** complaint is that the meeting was skewed against me and my reasoning that no tenant relationship was ever established with this alleged new owner of my parents property and either myself or my deceased parents. There were many details I tried to explain but the "attorney" didn't side with me, prompting me to ask whose side they were on. I did not feel they made an effort despite my personally having driven out there only to be met with a video conference and some papers I could (and already did) get on my own anyway.

      Business Response

      Date: 10/08/2024

      Thank you for bringing this matter to our attention through the Better Business Bureau. We take all client concerns seriously and are committed to addressing them promptly and thoroughly. As a nonprofit legal aid organization, the Legal Aid Society of San Bernardino has an established internal grievance process to handle client complaints. This process allows us to thoroughly investigate and resolve issues directly with our clients. 

      We will be sending the client our official complaint form via mail within the next 3-5 business days. Once he receives the form, he may complete it with details about your concerns and return it to our office. This will initiate our formal review process. Upon receiving the completed form, a member of our management team will carefully review the information provided. We aim to respond to all complaints within 10 business days of receipt. Our response will outline our findings and any actions we plan to take to address the situation. 

      We value this opportunity to work with BBB to resolve this matter. If you have any questions about our complaint process please don't hesitate to contact our office at ************. Thank you for your patience as we work to address our client's concerns. We look forward to receiving a completed complaint form so that we can begin our review process.

      If this is ok, I will send this response to BBB and have ******* send a grievance form to the client. 

      Customer Answer

      Date: 10/10/2024

       I am rejecting this response because:

      The effort should have been made in person while there for the appointment to better extend *****'s commitment to addressing "client concerns".

    Legal Aid Society of San Bernardino is NOT a BBB Accredited Business.

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