Important information
- Customer Complaint:BBB’s file for Oportun, Inc. was created in December 2011. A
review of complaints was completed in April 2025. BBB encourages consumers to
review the financial education links below.
https://oportun.com/financial-education/how-to-make-a-debt-payment-plan/
https://oportun.com/financial-education/what-is-a-charge-off/
Complaints
This profile includes complaints for Oportun, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 372 total complaints in the last 3 years.
- 114 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.OPORTUN,IN ACCT #: ******* ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 11/14/2024
Please find the final response to complaint ID #********Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with OPORTUN. I do not have a contract with *************************, they did not provide me with the original contract as I requested.Business Response
Date: 11/12/2024
Please find the final response to complaint ID # ********Initial Complaint
Date:11/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oportunidad change from 100$ administration fee to 10% of your loan Example if you get 10000$ you administration fee is 1000$ this is a scam for most people that they didnt knowBusiness Response
Date: 11/12/2024
Please find the final response to complaint ID # ********Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally dispute an account listed on my credit report from OPORTUNPROG, as I am a victim of identity theft. I have filed a complaint with ***************** regarding this matter.Upon reviewing my credit report, I identified the following account that is not mine:Opened DateAccount NumberAmount 07/30/202147577**$2,675.00 This account is fraudulent and was opened without my knowledge or consent. I request that this account be investigated and removed from my credit report promptly.Business Response
Date: 11/04/2024
Please find the final response to complaint ID # ********Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE SEE ATTACHMENTBusiness Response
Date: 10/23/2024
Please see final response #********Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 15, 2024 ***** ***** ******* *********************************************************** D.O.B: 11/21/1996 SSN: 311 37 65 Attn: ******************************** P.O. ******************************Recently, I did an investigation on my credit report and found several items in there to be inaccurate. Under 15 U.S.Code 1681e (b)Accuracy of report. Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates. 15 U.S.Code 1681i (5) Treatment of inaccurate or unverifiable information(A). In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate Or incomplete or cannot be verified, the consumer reporting agency shall-i)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and(i)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. Please remove the following items from my credit report, immediately:******************************* ; ACCOUNTS # ******* This account is being reported inaccurately, please remove this from my credit report immediately.Business Response
Date: 10/21/2024
Please find the final response to complaint ID # ********Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint against Oportun **** regarding their failure to release $1273.50 owed to me despite multiple attempts on my part to recover these funds. The following outlines the issues I have encountered over the past six months:Account Closure and Inability to Update Information Electronically: My account number with ********************** **** changed, and I was unable to electronically update this information due to limitations within their system. As a result, I needed to shut down my account.Repeated Failures to Send Checks: I initially requested that Oportun **** send me a check for the funds owed, which they confirmed was processed. However, the check never arrived. Upon following up, I was informed that there was a "block" on the account, even though they had previously confirmed the check was sent.I went through the process a second time, ordering another check, but again, it never arrived.A third time, I was told I needed to provide additional documentation to receive the checks. After doing so, the checks still never arrived.Inadequate **************** and Refusal to Escalate: When I attempted to escalate the matter by requesting to speak with a supervisor, my request was ignored. Additionally, after multiple failed attempts to receive my funds, I was told that the checks had a stop payment placed on them and I needed to reorder them. However, because my account is now closed, the provided link to reorder the checks goes ********** has now been over six months since I initially ordered the first check.I request the BBBs assistance in ensuring Oportun **** takes immediate action to release the funds owed to me. I also request an investigation into whether this practice of blocking accounts, failing to deliver checks, and ignoring customer requests is systemic within their company. I want payment in full sent via **** registered mail with a tracking number.Business Response
Date: 10/30/2024
Please find the final response to complaint ID # ********Initial Complaint
Date:10/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive used Oportun in the past with no issue when it was Digit. A month ago I decided to get back on to save money for medical and rainy day issues. Ive added $1000 and have an emergency situation currently. Ive attempted to withdraw my own money straight to my bank and for the past 24 hours have had error issues gaining access to my money. I reached out to the email on the app and the person said they just couldnt see any issues. I mentioned this was an emergency situation and its been hours since Ive heard anything and no resolution or explanation as to why I cant access my own money. I found out that this has happened to others and just want to get my money out of this app.Business Response
Date: 10/21/2024
Please find the final response to complaint ID # ********Initial Complaint
Date:10/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the past two and a half years, I have been trying to reconcile an unlawful and inaccurate account reported by ********************** *********************. Despite my repeated efforts, including phone calls, emails, and mailed letters, this company has shown a complete disregard for resolving this issue in compliance with federal law.I have sent complaints through various channels, including the ************************************ (****), but Oportun ********************* has continued to misreport a charged-off account that should have been removed according to *** regulations and the Fair Credit Reporting Act (FCRA). They failed to provide the legally required 1099-C for the canceled debt, and despite numerous contacts from me, they have taken no corrective action.The company has also violated consumer privacy laws, specifically under the *********************** by failing to provide me with an opt-out notice for the sale or transfer of my personal data. This companys refusal to follow laws and regulations highlights a pattern of disregard for consumer rights and transparency.Their unlawful actions have caused significant harm to my credit profile, and I am seeking the removal of this account from all consumer reporting agencies immediately. I request that the BBB assist in holding Oportun ********************* accountable for its unethical business practices and blatant violations of federal regulations.Business Response
Date: 10/21/2024
Please find the final response to complaint ID # ********Customer Answer
Date: 10/28/2024
Complaint: 22414987
I am rejecting this response because:The only response they provided was:
"Please find the final response to complaint ID #********."
This response was entirely empty; they did not even upload a document, explanation, or acknowledgment of the specific issues I outlined. By offering such an inadequate response, Oportun has demonstrated a lack of intention to address my dispute in good faith. This minimal effort, designed merely to fulfill BBB protocol without any substantive engagement, undermines my consumer rights and leaves serious legal issues unaddressed.
Reasons for Rejecting Oportuns Response:
Failure to Address the Substance of My Dispute (FCRA Violation)
I disputed Oportuns ongoing reporting of a charged-off account that is falsely represented as active on my credit report. Under the Fair Credit Reporting Act (FCRA), specifically 15 U.S.C. 1681i, creditors and consumer reporting agencies must conduct a reasonable investigation when a consumer disputes the accuracy of reported information. Instead of taking action, Oportun provided a superficial response without addressing the core issue, failing to meet their legal obligations under the *****
Continued Reporting of a Charged-Off Debt as Active DebtAccording to federal tax regulations, specifically 26 CFR 6050P, forgiven or canceled debts must be reported to the *** as taxable income via Form 1099-C, which I have not received despite this debt being charged off in 2022. By continuing to report this debt as active without issuing the required tax documentation, Oportun is misleadingly representing the debt, violating both tax laws and federal guidelines for fair credit reporting.
Breach of Privacy Under the *****-*****-****** Act (GBLA)
Oportun has failed to provide the legally required opt-out notice, as mandated by the *****-*****-****** Act (GBLA). This act requires financial institutions to inform consumers of their right to opt out of third-party data sharing. Oportuns lack of compliance with this privacy mandate further demonstrates their disregard for consumer rights.Passive Debt Collection Practices Violation of the FDCPA
By continuing to report a debt that I dispute as active, Oportun applies indirect pressure on me to resolve a debt that is no longer valid. Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692a(6), passive debt collection practices are unlawful. Oportuns actions violate my rights by using coercive reporting practices to press for payment on an inaccurately reported debt.
Requested Resolution:In light of Oportuns refusal to provide a meaningful response, as well as the multiple federal violations involved, I respectfully request that the BBB take action to ensure the deletion of this disputed account from my credit report. This remedy aligns with **** and FDCPA standards, protecting consumers from unfair, inaccurate, and misleading credit reporting practices.
Thank you for your attention to this matter. I trust that the BBB will hold Oportun ********************* accountable for their lack of response and failure to uphold basic consumer protection standards.
Sincerely,
***** ******Business Response
Date: 10/29/2024
Please find the final response to complaint ID # ********Customer Answer
Date: 10/30/2024
Complaint: 22414987
I am rejecting this response because:I am formally rejecting the response provided by Oportun *********************, attached as Exhibit B, regarding their unauthorized reporting of my account information. *********************** response fails to address the core issue: the reporting of my information to consumer reporting agencies, commonly but incorrectly referred to as credit bureaus in their response, represents an unauthorized disclosure that violates our contract. This letter addresses the inaccuracies and contract breaches demonstrated by Oportun and reiterates my request for both deletion of the account information, full redaction of my information from consumer reporting agencies, and a settlement proposal to remedy the damage caused.
1.Unauthorized Reporting to *************************** Breach of Contract. The contract Oportun and I signed states only that they may report information about [my] account to credit bureaus. However, the term credit bureau is not legally synonymous with consumer reporting agency (***) under the Fair Credit Reporting Act. CRAs, such as Experian, Equifax, and **********, are legally defined under federal law and are distinct from credit bureaus, a term with no recognized legal standing. In their final response, Oportun repeatedly refers to Experian and Equifax as credit bureaus, further highlighting that they lack explicit contractual authority to report my information to ****. This misuse of terms demonstrates Oportuns fundamental misunderstanding or disregard of the legal distinctions that govern consumer reporting and reinforces my argument that their reporting actions are unauthorized and in breach of our agreement.2.Privacy Violations Under the *****-*****-****** Act. The *****-*****-****** Act requires financial institutions to disclose and offer opt-out options before sharing a customers nonpublic personal information with third parties. Oportuns contract does not provide a clear or specific disclosure of intent to share my information with consumer reporting agencies, nor does it offer an opt-out option. The unauthorized dissemination of my nonpublic personal information to **** without my informed consent is a serious violation of my privacy rights under the GLBA.
3.Failure to Honor the Arbitration Clause Before Adverse Actions. The contract also includes a binding arbitration clause that requires any disputes to be resolved through arbitration before adverse actions are taken. Rather than following this agreed process, Oportun prematurely reported adverse information to consumer reporting agencies, thereby disregarding our contractual terms and effectively punishing me without the required due process. Bypassing arbitration in favor of punitive reporting not only violates our agreement but also indicates a lack of good faith.
4.Harm to My Creditworthiness and Financial Reputation Due to Unauthorized Reporting. Oportuns unauthorized reporting has directly harmed my creditworthiness and financial standing. Negative information on my credit report has limited my access to credit and impacted my financial reputation. The damage caused by this unauthorized reporting is both significant and lasting. This harm further demonstrates why both corrective action and compensation are warranted.
Given these documented violations, I am formally requesting the following actions from Oportun:
a. Immediate Deletion and Redaction of All Information from ***************************. I request that Oportun immediately instruct Experian, Equifax, **********, and any other consumer reporting agency to completely delete and redact all information related to my account. The contracts language does not authorize reporting to ****, making this disclosure a clear breach of contract and a violation of my rights.
b. Settlement Proposal for Damages. I am requesting that Oportun proposes a settlement amount to compensate for the harm caused by their unauthorized reporting and the resulting damage to my creditworthiness. This settlement offer is contingent upon the deletion and redaction of all adverse information related to my account from all consumer reporting agencies and serves as an opportunity for Oportun to resolve this matter amicably and avoid future litigation.
c. Written Confirmation of Compliance with Contractual and Legal Standards. I request that Oportun provide written confirmation of its compliance with federal privacy and consumer protection standards in future actions, including the Fair Credit Reporting Act and *****-*****-****** Act.
The attached Exhibit B, Oportuns final response, underscores their reliance on the term credit bureaus to describe consumer reporting agencies. This repeated use of incorrect terminology weakens their claim of compliance and reflects an inaccurate application of our contract terms. I trust the BBB will recognize the serious nature of these violations and support my request for a fair and just resolution that includes deletion of unauthorized information, full redaction, and appropriate compensation.
Thank you for your assistance in this matter. I look forward to your support in holding Oportun accountable for its actions and ensuring that my rights are respected and protected.
Sincerely,
***** ******Initial Complaint
Date:10/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have attempted to resolve these issues by contacting your company and the three major credit agencies, but I have not received a satisfactory resolution. I am now prepared to initiate arbitration or legal action due to the ongoing discrepancies.Specific Issues:1. My credit report shows differing statuses: TransUnion and Equifax show the account as current, while Experian shows it as 90 days late. This inconsistency misrepresents my payment history and violates 15 USC 1681e(b), which requires maximum accuracy.2. The reported high balance varies: ********** shows $5,250, while Equifax and Experian report $0. This inconsistency violates 15 USC 1681s-2(a), which mandates accurate reporting.3. ********** shows no late payments, while ******* lists 3 late payments followed by 1 charge-off, and Experian shows 3 late payments followed by 5 charge-offs. This contradiction creates confusion and violates 15 USC 1681s-2(a).4. ********** shows no payment history, while ******* indicates a 30-day past due status in May 2023, followed by inconsistencies. This misleading reporting violates 15 USC 1681e(b).5. The account condition is reported as unknown on ********** and Equifax, while Experian indicates it is closed. This inconsistency violates 15 USC 1681e(b).6. The handling of my account, particularly regarding discrepancies in late payments and charge-offs, violates 15 USC 1681c and 1681i.Under 15 USC 1681n, I have the right to seek damages of up to $1,000 per violation. With 6 violations across 3 agencies, the total is 18, amounting to $18,000.Please review these discrepancies and either correct them or remove the account from my credit report.I prefer to resolve this matter amicably and am open to mediation before pursuing arbitration or legal action. I expect a written response within 30 days detailing actions taken to resolve these discrepancies. If these inaccuracies cannot be rectified, please remove this account from my credit report.Business Response
Date: 10/15/2024
Please find the final response to complaint ID ********Customer Answer
Date: 10/15/2024
Complaint: 22409609
I am rejecting your answer!
While I appreciate your acknowledgment of my concerns, your response does not address the specific inaccuracies on my credit report that I outlined in my previous correspondence.
The discrepancies I raisedspecifically regarding differing statuses, high balances, and payment histories across the three major credit bureausare not merely requests for debt validation. They highlight violations of federal laws, including **15 USC 1681e(b)** and **15 USC 1681s-2(a)**, which mandate accurate reporting of consumer information. Your refusal to acknowledge or correct these inaccuracies is unacceptable and continues to adversely affect my creditworthiness.
To clarify, my dispute pertains solely to Oportuns reporting practices, not the actions of any debt collection agency. The discrepancies I raised include:
1. **Differing Statuses:** TransUnion and Equifax show the account as current, while Experian shows it as 90 days late.
2. **Reported High Balance:** TransUnion shows $5,250, while Equifax and Experian report $0.
3. **Late Payments:** ********** shows no late payments, while ******* lists 3 late payments followed by 1 charge-off, and Experian shows 3 late payments followed by 5 charge-offs.
4. **Payment History:** ********** shows no payment history, while ******* indicates a 30-day past due status in May 2023.
5. **Account Condition:** TransUnion and Equifax report the condition as unknown, while Experian indicates it is closed.
6. **Handling of Account:** Discrepancies regarding late payments and charge-offs.
These inconsistencies constitute serious violations of federal law, including:
- **15 USC 1681e(b)** - Failure to maintain maximum accuracy in reporting.
- **15 USC 1681s-2(a)** - Requirement for accurate reporting.
- **15 USC 1681c** - Reporting outdated or inaccurate information.
- **15 USC 1681i** - Failure to investigate and correct inaccuracies upon dispute.
In total, I have identified **six violations** across multiple credit agencies, which may result in damages of up to **$18,000** ($1,000 per violation under **15 USC 1681n**).
I previously submitted evidence of these inaccuracies, which remain unaddressed in your response. As a creditor, Oportun is legally obligated to report accurate and complete information. The inconsistencies in your reporting are damaging my financial standing, and your attempt to sidestep responsibility will not resolve this issue. I expect prompt action to either correct these discrepancies or remove the account from my credit report entirely.
I urge you to take immediate action to rectify these discrepancies. Should you fail to resolve these issues, I am prepared to pursue legal action.
I look forward to your prompt response within **14 days** detailing the corrective actions you will take.This is my last response.
Sincerely,
Will **** ******Business Response
Date: 10/21/2024
Please find the final response to complaint ID # ********Customer Answer
Date: 10/23/2024
Complaint: 22409609
***** *******
Customer ***********************
Oportun
Dear Mr. ***************** reject your response to my previous correspondence, as it fails to address the specific inaccuracies I outlined regarding Oportun **** on my credit report.
Your assertion that credit reporting agencies can display the same information differently is incorrect. The discrepancies I raisedsuch as differing statuses, payment histories, and balancesare a direct result of inaccurate reporting by Oportun. As the creditor, Oportun is obligated to ensure the accuracy of the information reported to the credit bureaus.
I have submitted evidence supporting my claims, and I will not continue to argue about this matter. I expect the inaccuracies to be corrected or the account to be deleted. If these actions are not taken, you may utilize this letter as my 30-day notice to initiate arbitration.
While I am open to mediation, I will not continue to communicate through the Better Business Bureau. You may contact me directly via email or mail.
Please be aware that these inaccuracies constitute serious violations of federal laws, including **15 USC 1681e(b)** and **15 USC 1681s-2(a)**. I have documented a total of **six violations across the three credit reporting agencies**, and I will be seeking damages of **$18,000** ($1,000 per violation under **15 USC 1681n**).
I expect a prompt response detailing how you intend to resolve these discrepancies within **14 days**.
Sincerely,
Will **** ******
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