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Business Profile

Airplane Parts

Honeycomb Aeronautical Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airplane Parts.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been asking for warranty claims from them for a defective product that they confirmed was defective and told me to talk to the retailer I bought their product from for the warranty claim. Messaged the retailer and they said to contact the the manufacturer, Honeycomb Aeronaurical for warranty claims. What they're doing (Honeycomb Aeronautical) I believe is illegal because the warranty should be coming from them. I've seen another report about this too.

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Alpha Flight Controls yoke broke as the USB-C port stopped working. For nearly the last year I have attempted to get in touch with customer support at ********************** to try and get my product fixed or replaced and at most I have gotten one or two email responses where I am asked about my issue and then I never hear back. Im filing this issue with the BBB to try and get my $250 product back into a usable state instead of it being an expensive paper weight.

  • Initial Complaint

    Date:02/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre-ordered flight sim peripheral for $427.60, 2/23. Waited well past promise date due to public notification of production delays. Finally cancelled order 12/23. Recd confirmation email with promise to refund my credit card within ***** business days. Never recd refund. Company has announced they will not be refunding anyones money. There are MANY customers that have lost their money.

  • Initial Complaint

    Date:01/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is in financial trouble and suggested canceling orders. However, this is after there are any means to do so. Placed a pre-order on 3/9/2023 via credit card. I received an email on 6/23/2023 stating delays due to supply chain issues. I received an email on 8/7/2023 stating delays due to supply chain issues. I received an email on 1/26/2024 stating delays due to bad business; the partner committed fraud; however, at this time, you should cancel the order and contact your credit card. I am now out of the 60-day window to report fraud. This company started as a *********, *** company.

  • Initial Complaint

    Date:01/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered a Honeycomb Charlie ****** pedals. The order was suppose to be shipped last summer. The company sent and email saying the manufacturing was delayed. I tried to contact the company to cancel the order to receive a refund. There as been no responses. Now the company has taken down their website and finding any information about the order or contact information for the company is impossible.

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    #1) Order #HC21215 *************************** Pedals Order Date 4/25/2023 Amount Paid $389.98 Product never delivered #2) Order #HC21406 Bravo Throttle Quadrant Order Date 5/21/2023 Amount Paid $299.98 Product never delivered Unable to get a refund at this time. Noone is responding.

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a multiple products with the company through their website July 27th of 2023 and have not received them. I contacted support for a explanation and or an update every 2 months or so and their reason they told me was warehouse/storage facility issues. It's been a little over 6 months. I've contacted them again near the end of December and haven't received any response. It's clear that the business isn't being run right as other customers online are also complaining about the same issues and I'm just looking for a refund. I've heard that the company has had these issues since August of 2023 and have been shutdown since then. They have also been accepting online orders while having these issues to my knowledge. It doesn't seem I'm getting a refund directly from the company either because other customers have reported asking for refunds and the company either ignoring them or saying they have fulfilled them and haven't. That's all the details I have, I just hope somebody looks into how the company's being run and do something because waiting any longer doesn't seem like a good idea.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I preordered the Honeycomb *************************** pedals on March 3rd with the expectation that I would receive them in July of 2023. I never received the item and after reaching out to support for updates I was not confident that I would ever receive my order. Customer support posted on ******** that they would gladly except cancellations and would process refund. I waited and on December 4th, 2023, I cancelled my order. I received confirmation (see uploaded image of email) that my order was cancelled and to expect my refund in 10 - 14 business days. I have not received and refund yet. I have called Honeycomb customer support, and no one answers. I have emailed support over 10 times, and no one responds. I have even signed into their Discord where they have a thread to get in a queue to receive refunds, which no one is receiving. There are many unhappy customers trying to get their money back and Honeycomb is ignoring all of them.

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my refund they told me ***** days I still have not seen my refund of 389 dollars for an order I canceled over two weeks ago.

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a preorder for the ********************************** and have not received them. After asking for a refund I was told that the refund would be processed however my credit card was never refunded for the purchase. The company then failed to respond to email follow *** and phone calls.

Honeycomb Aeronautical Ltd. is NOT a BBB Accredited Business.

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