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Business Profile

Airplane Parts

Honeycomb Aeronautical Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My product (Honeycomb Alpha Yoke) had a sensor fail, presumably due to increasingly deteriorating quality control, less than a year after purchase. Upon contacting Honeycomb Aeronautical through their "Zendesk" on October 11th, I received a response within a day. I was told to follow the recalibration methods, which I already completed, to which I was then told to fill out an RMA form (to return the product for replacement/repairment). I completed and submitted the form, sent pictures of my unit, and was completely ghosted for about a week. I then submitted another ticket, which also received no response in two weeks, and was labeled as "solved" with no contact or solution ever being made. I then followed up with a third ticket, with no response to all three tickets to this date. I use this yoke to aid in flight training through simulation, which has been severely disrupted and has led to a loss of muscle memory as I am waiting for my FAA medical to be mailed to resume actual flying. The product comes with a two-year warranty, which is not being honored by the company. My ticket numbers are: 1st ticket - #***** 2nd ticket - #***** 3rd ticket - #*****. If this issue cannot be resolved, I would like either a refund to take my business to a reliable and communicative company/product, or a replacement at the bare minimum.

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an active warranty product (Alpha Yoke) I wanted to get repaired/replace, but I can't get hold of their customer service.

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed an order on 6/21 about 2x Dust Cover. The product was then out of stock, but is back in stock for several weeks now. Now Honeycomb does not send out the items. A cancellation of the order is also not possible I am getting the message: "Order Already Processed. Since the order has been processed, please reach out to ********************************** to request changes or a cancellation"Over the last weeks I have contacted Honeycomb several times by email, by their support system and also by phone, but have never heard anything from them.

  • Initial Complaint

    Date:11/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a period of usage of the Honeycomb Bravo Throttle Quadrant, the number 1 axis level tilted to the right, into the axis two lever. The Honeycomb Products come with a standard 1 year warranty and since I was well within the year warranty, I contacted support to begin an *** process as per the directions on their website. Purchased on 8.17.22 and contacted support on 6.25.23. I provided all details as instructed and worked with their support team to begin the *** process. After I submitted all required documentation, I didn't hear anything back for two months. Two months later, I recieved a general email stating that their returns were backed logged and would be sending out return labels shortly. I've sent in several follow up requests with no response from Honeycomb Aeronautical, and the issue has been continuing for 5 months now with no forward progress nor resolution. Each follow up request I send keeps getting marked as "solved" with no return correspondence. Going through public forums related to Honeycomb's support services, it seems I am not alone with my issue. Several others have not been able to receive support help, nor receive products in return.

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started having issues with one of their products (Honeycomb Bravo Throttle Quadrant). The item is within the 2-year warranty from time of purchase . I have submitted an RMA form (Ticket *****). Pictures of the product and proof of purchase were provided on the same date (August 18, 2023). I have not received any response . A shipping label was promised on the same date to have defective item replaced. More than two months later no response. I have made multiple attempts calling their phone number (**************) only to get a voicemail. Multiple messages left with all information in hopes of a call back but no call has been received.

  • Initial Complaint

    Date:10/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a flight simulator control called the *************************** pedals. They gave an apology that they were behind. But since then no updates on when and if the product will be released. Also their entire support staff seems to have disappeared. No one answers the phone or emails. I ordered it back in May and was at the time promised June 30th but have gotten nothing. Also it still says June 30 on the website.

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approx 26 July 2023, my wife purchased the Honeycomb Brave flight controller through the Honeycomb website (order HC21810). The controller has never been delivered. When I try to contact the company's "zendesk" for help, I either get no response or I get a letter of apology from the following person saying that there has been trouble with the shipping department and that they are working to rectify the situation. I was once told I'd be notified once the item has been shipped, but this has never happened. Please advise or assist if you can. Here is the only contact information I had receive. This contact is no longer responding to my requests for update:************Customer Support Team *************************************************************************************** Phone: ************** **************************************

  • Initial Complaint

    Date:09/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three items from this company on 7-30-2023, spending $726.95. I have called and emailed to find out the status of my order multiple times with no response at all. I am now wanting a refund so I can purchase similar items from a more reputable company.

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My original request for customer service, 7-18-23"I am disabled due to a loss of function of my right arm / spinal cord injury.Out of no where my Alpha Yoke no longer responds to turns or forward and backward pressure I am at a lose as to what to do.Regards I have copied/pasted correspondence to Honeycomb Aeronautical:"Last January, barely a year and a half after purchasing your yoke, I began to experience subtle erratic behavior when applying aileron or elevator control to my aircraft. Initially I thought the behavior might be the effects of an MSFS 2020 update, however there was no evidence of that. The issue worsened as time went on. There were times when upon applying elevators the aircraft would dive uncontrollably to the ground and crash. Thats when I became suspicious and contacted Honeycomb/you. It took you approximately a month to get back to me, after I had said I did a Windows and internal calibration on the yoke."Response:8-16-23 "Hi, Thank you for filling out the form! Please do not send your unit until you receive a shipping label from us. We are having some internal delays but I will be sending you a free shipping label as soon as possible. Thank you for your continued patience." ***************** (Honeycomb Aeronautical) "8-17-23 "I apologize that it did take you a very long time to get an answer from us. However, we are an incredibly small team that are trying to do our best. It isn't an excuse and we should have dealt with your issue sooner but it is something to bear in mind. " How long does it take to print and send an "RMA" by email? For some reason, they seem to be stalling for time. To date, 8-18-23 they have not sent the RMA.There are numerous complaints regarding Honeycomb Aeronautics customer service in flight sim forums.Regards, Col. ***** ***************************** USMC ***.

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the Honeycomb Alpha XPC Yoke, Bravo Throttle Quadrant, and XBox Hub. Order # HC *****. The Bravo throttle quadrant does not work when connected as directed via the *** to the yoke and XBOX. When the Bravo is connected to the Hub, XBOX ********** Flight Simlator) undetects the yoke, making both units unusable. The company has not responded to several attempts at troubleshooting or issuing a return authorization for either repair, replacement, or a refund. If they cannot provide a solution I want a refund of the $777.87 I was charged for the merchandise. No one answers calls or returns voicemails or emails at the company.

Honeycomb Aeronautical Ltd. is NOT a BBB Accredited Business.

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