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Business Profile

Airplane Parts

Honeycomb Aeronautical Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airplane Parts.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the third complaint I filed. Been waiting since April 20th for my replacement Bravo throttle.I have not received an response in over 2 months now.

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my 2nd complaint about this company. For over 30 days now they have promised my a shipping issue will be resolved or I could ask for a refund. Havent heard any thing for over 20 days now. I opened 2 more support tickets with no response. I dont know what to do now. This has been going on since March.

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approved for a RMA on the Bravo Throttle on April 18th. It has been over one month since the request. I was first informed that there shipping labels are not working and more recently they are having issues with warehouse shipping products.

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact Honeycomb since 20 April 2023. Replacement throttle was ready to ship according to an email. An email I sent about the tracking number was sent and a customer representative told me they had a software issue printing labels. They were not sure how long it would take to fix it. Havent heard anything since. I sent emails,open another support ticket. I tried calling that gos to voicemail every time. Left 3 messages, the last one today. I have been without a working throttle since 22 March 2023.

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have attempted to reach out multiple times for support for a product that is under warranty. Support tickets are completely ignore with no response and the phones are never answered. Left a voicemail and never got a response as well.

    Customer Answer

    Date: 02/07/2023

     I sent my product back to the company for repair/replacement after they had finally responded and gave a shipping number.  They received it and created a new "order" for the replacement over the weekend of February 3rd-5th and the tech support agent had said typical turnaround is 1-2 days plus the shipping time.  However there's still nothing shipped a week later, and they are not answering emails again.  Phone calls also continuously are going to a voicemail box.  So now I don't even have the product I originally paid for and no replacement is in sight.

    *******

Honeycomb Aeronautical Ltd. is NOT a BBB Accredited Business.

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