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Business Profile

Car Window Tinting

D Spot Tint Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand-new car and wanted to get it tinted the same day. The tint shop told me they could do it immediately if I brought it in, so I dropped the car off. When I picked it up, the tint was full of bubbles and looked super blurry. They assured me it would clear up on its own and told me to come back if any issues persisted.After 2-3 weeks, the bubbles remained, so I returned to have them fix it. However, they only worked on the roof and left dark stains on the headliner, saying the stains would dry out with time. The next day, I noticed more issuesthere was a hole in my dashboard, a large scratch, and a burn **** on the roof. There was also a deep scratch on the right side of the car, but I cant currently prove its their fault because I had the car wrapped at a different shop. Unwrapping it just to document the damage would be costly.Unfortunately, I had to leave town for a few weeks and wasnt able to follow up right away. When I got back, I tried contacting them multiple times to resolve the situation, but they refused to take responsibility or pay for the damages. I initially tried to settle the matter peacefully, but they refused to cooperate.This experience has been extremely frustrating. Not only did they damage my new carburning the roof, scratching the exterior, poking a hole in the dash, and leaving stainsthey also delivered subpar tint work that still has bubbles and scratches. I now want the tint removed altogether because of how poorly it was done.When I asked them for proof of their business legitimacylike an LLC or any official documentsthey refused to provide anything, saying I "have the receipt." However, the receipt doesnt even include a company name, which makes me question if they are operating legally. I saw at least four people working at the shop, but no official business information seems to exist. I was able to find the owner's name it is ***** *******. This has been a terrible experience from start to finish.

D Spot Tint Shop is NOT a BBB Accredited Business.

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