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Business Profile

Coffee and Tea

Intelligent Blends

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Manufacturing glue to hold lids is faulty. Some of the flavors are wrong. Appears as if lids were switched. Allergies issues. Products appear to be shipped from ********* to ********* ** and then onto another place. I tried using the product twice. The flavor featured in pictures is the guilty suspect. Gotten sick twice after using it. I was fine when I went to the ******** within minutes of drinking the loco hot cocoa gluten free flavor and on website it's referencing it as mocha hot cocoa with same lid pictured it made me sick.

  • Initial Complaint

    Date:11/07/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order of 100 Maud's Tall *************** in Decaf in Sept 2, 2022 as there was a promotional discount offered. When I received the shipment, I put the box in the closet till we finished our current box of ************* I went to get the box out of the closet and noticed there was packing tape over the top of the box. This Ive never seen before. I checked to see if the top of the box was sealed, which it was not, I could easily slide my hand inside. This means I received a box that had been opened then taped up before shipping it to me. I had not touched the box since we received it. I contacted Shop Blends / Intelligent Blends, they said since it's been more than 30 days, they can't exchange or refund it. They didn't seem to be concerned about at all with my receiving an open box like this when they are supposed to be sealed new boxes. it's as if this happen more often than I could possibly imagine. When I said I would just dispute it with my credit card and they would lose me as a regular customer. They didn't care one bit. A few days later, I counted the pods, there were 91 pods in the box. I get the feeling they shipped me a box that was returned to them previously. If anyone is considering purchasing ****'s coffee just because of a promotion they are offering and you plan to put in the closet or on the shelf till you finish your current **************'t...Shop Blends / Intelligent Blends will not honor anything after 30 days. They don't care if you are a long time customer or if this was your first purchase.

    Business Response

    Date: 11/15/2022

    Hello there, 

     

    We have fully refunded the purchase, as well as issued a replacement. We apologize for the inconvenience and are happy to help resolve any further issues you may have. 

    Customer Answer

    Date: 11/17/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

Intelligent Blends is NOT a BBB Accredited Business.

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