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Business Profile

Convenience Store

7-Eleven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 2023, 2023 I entered the 7/ll on **************************************** walked through the aisles, then decided to put my phone away in my purse so that I would be able to use both my hands to serve myself a Slurpee. I guess the employee, thought I was stealing so he cornered me in the store, and told me to open up my purse. Confused, I asked why and he proceeded to tell me that I can't leave until I show him my purse. I gave him my purse, and let him check it. He found nothing, then proceeded to tell me to leave. I was very shocked at the situation and immediately left. After a few minutes of processing what just happened in my car, I decided to go back inside and ask for the manager's information or a way to file a complaint, in which he refused to give me any information. I reached for my phone to take a picture of him, in which he hit my hand, knocking my phone out of my hand and breaking the iPhone camera. I notified the police of the incident. They were able to go over the footage. However while there, they had convinced me to not press charges as they said that it probably wouldn't go anywhere in court. They also sympathized with the man as they said that that 7-Eleven gets stolen from all the time, and told me I would have better luck just making a complaint with 7/11. It has been months of multiple attempts at getting any sort of justice. They told me that the only way to get my phone fixed through their insurance is to contact the store myself and ask for that information. Hesitantly, I told them how uncomfortable and unsafe I felt with calling the person who had assaulted me to get their insurance info. The man obviously refused to give me any of the insurance info. When I got back in touch with the complaint department again they always tell me the same story over and over that someone will reach out to help resolve this. Multiple attempts of calling has gotten me nowhere, as they continue to not resolve this issue. The perpetrator is the store owner...

7-Eleven is NOT a BBB Accredited Business.

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