Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After giving them thousands of dollars, they send you a contract with wrong service numbers to call. The numbers are connected to actual service organizations (i.e. ***********). You get approved for reimbursement and no money is ever reimbursed. They tell you to wait 4-8 weeks for a check that never comes. You then get pushed into a blame game between Wholesale Warranty and the service company saying they are waiting on contracts to be sent over. In the end, Wholesale Warranty tells you that you called the wrong number and gives you a new number. All the while knowing it's past the 30 day claim deadline at this point and YOU WILL NOT GET REIMBURSED! Now you are out hundreds to thousands of dollars. To make matters worse, the Salesman (***********************) that signed the email from their customer ********************** with misleading phone numbers to service centers is no where to be found! The President/CEO ************************ doesn't give a c*** either. **** doesn't even have the decency to own up to their deceitful practices and make it right. What a joke. Unprofessional. I have proof of everything, if needed! Incorrect media showing the deceitful numbers, contract, and emails from the **** *********************** saying the phone numbers I received were wrong.

  

  Business Response

  Date: 03/07/2024

  Hi ****,

  
  Thank you for reaching out to share your experience, and for giving us a chance to work together toward a resolution. We sincerely apologize for the miscommunication and error you ran into when trying to make a claim.While our goal is to ensure every single claim runs as smoothly as possible, we missed the mark ***** and I apologize that your experience did not meet our standards, or the standards youve come to expect as a repeat customer. 
  

  Again, I appreciate the opportunity to work with you toward resolving this issue. You have now been reimbursed for your claim, and have all of the necessary information and documentation to make a claim in the future,should you need it. We appreciate your business, and your continued trust as we work to consistently improve our customer experience.
  

  If there is anything additional you need from us, please dont hesitate to reach out.  
  

  Thank you,
  Wholesale Warranties

  Customer Answer

  Date: 03/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with Wholesale Warranty on covering a vehicle that I was considering purchasing. The initial $450 fee was to cover the inspection they required before coverage. Their website says "Our Pre-Purchase Inspection Is A Complete Mechanical Review Of Your Coach To Ensure All Covered Components Are In Working Condition At The Time Your RV Warranty Goes Into Force. Our RV Inspectors Will Even Come To Your Location!" The inspection report I received (attached) showed there were no defects. When I tried to change to an exclusionary warranty, I was informed that the water heater and refrigerator were not tested because the dealer was not cooperative. (I asked ahead of time if the inspection would be good if I change coverage level. I was told yes).The dealer was cooperative. The dealer informed me that the inspector did not know what he was doing. He could not identify the type of refrigerator he was inspecting (compressor, not LP). I believe the dealer since the water heater was an on demand water heater. There was no reason why that could not have been tested immediately.Two issues: The inspection was not complete and the report was not accurate. Wholesale Warranties should hold **** Appraisals accountable for the botched inspection and should request and forward a refund.

  

  Business Response

  Date: 04/21/2023

  Hello ******,

  
  Thank you for taking the time to share your experience. We are sorry to read of the confusion surrounding your inspection, as well as your dissatisfaction with the service our partner inspector provided. These inspections are a unique and important part of purchasing your RV protection through Wholesale Warranties, and this type of feedback is invaluable as we seek to consistently improve our processes, and of course, customer experience.

  
  We appreciate you working with members of our team toward resolution, and we are happy to have resolved the issue to your satisfaction. If you have any further questions, please dont hesitate to reach out to us.

  
  Sincerely,
  Wholesale Warranties

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have mixed review: I'm at the end of my 2 year policy and have nearly 2 months left and canceled the policy. I was told initially by the salesperson that I could get a refund if I canceled before my 2 years was up - I prepaid for the 2 yr policy to receive a discount.. My policy began on May 4, 2021. (Paid $1,056.00). That is not the case. Because I made a claim (received less than $300) I am not entitled to any refund. Here is the exact wording from my email: "We hope this email finds you well. The warranty company has informed me that the cancellation has been processed. "Unfortunately, due to the very low unused percentage remaining, as well as the amount in claims that was paid out, there is no refund due from your Extended Elite Plan." " I would have paid my premiums monthly (I got a discount for paying in advance for the 2 year policy). So, if you are considering paying in advance be warned that you may not receive the refund that they are promising. I went back and forth a few times with them to get my refund but they are not budging.

  

  Business Response

  Date: 03/16/2023

  Hello,

   

  Thank you so much for taking the time to share your experience. We are truly sorry for any miscommunication regarding our cancellation and refund process. We appreciate you taking the time to work directly with our company over the last few days to reach resolution on this issue. If there is anything else you need from us, please don't hesitate to reach out at any time. Thank you!

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to file a claim, however, the provided phone number is not working. Also there is no additional means of contacting the company

  

  Business Response

  Date: 10/04/2022

  **************,

  Thank you for bringing your concern to our attention. Immediately upon receiving this complaint, our Claims Support Staff reached out to work with customer directly. It was determined the error may have been with the phone or carrier, but that all numbers were working as expected. Additional methods of communication and claims process was also provided and explained in detail. Concern has been addressed and resolved.

   

  Thank you,

  Wholesale Warranties

  Customer Answer

  Date: 10/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************