We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Crunch Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Crunch Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Crunch Fitness has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/25/25 , I started a personal training program at crunch fitness garden grove. This pst Sunday , 1/23/25 I received news which affects our income , so I contacted Crunch via email (management) to ask about cancelling my plan , they told me I can also freeze my plan , I agreed and they still charged me for the month , this has now affected my ability to pay rent we are losing our place , I contacted via email and telephone a couple times now regarding that and I was told let me get back to you its been days and even calling I was told by one manager they will not refund my money even though Im not going to be able to use the training anymore , was told by one employee also that they can refund and now I am being avoided still I emailed again just requesting to cancel and still no answer it feels very predatory how they do these things to avoid me so they can continue charging after asking to cancel .

      Business Response

      Date: 03/04/2025

      We are sorry to hear of this members concerns.  The member did not provide enough time to stop the payment, but we have decided to issue a refund for this payment, and allow the member to freeze her PT agreement for the month.  We do expect this member to fulfill the agreement terms once the freeze period is completed.  

    • Initial Complaint

      Date:07/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At around august, I signed up for an all pass membership in Fountain Valley. After moving to ************, I went to a nearby location and was told my all pass was not valid because I hadnt signed up at a platinum location or some nonsense. I asked if it cost more, and I was told no, its just about what location I signed at. I told the rep that I paid extra for my membership because I was told I had access to all gyms and I was effectively enticed to pay additional for a membership under false pretenses. I demanded she cancel my membership immediately. In an attempt to prevent cancellation, she told me I had to drive 30 miles to the fountain Valley location to cancel in person. I told her that tactic was extremely unethical and she needed to cancel my membership immediately. A month or so later, I received an email that my membership was overdue ************************************************* full upon time of cancellation. I sent an email, to which they responded they had no record of my cancellation and I needed to cancel via email and pay my 30 dollars. I said I wanted my membership cancelled immediately and I was not going to pay for their clerical error. As of today they have charged me 30 dollars a month since, have not cancelled my membership and so much as returned a phone call as promised. I am on a month to month plan and not under contract. This is the shadiness tactic I have ever encountered at a gym and I will make sure every person I know understands exactly how this business operates.

      Customer Answer

      Date: 07/07/2023

      My address: 

      ***************************************** 246

      ************, ** 92653

      previous address with crunch:

      *********************************

      Fountain Valley ** 92708

      crunch address

      638 ************************

      San Clemente, **

      Business Response

      Date: 08/07/2023

      We had our manager in San Clemente contact this member today, and I understand the concerns have been resolved.  The membership is now cancelled and all past-due balances have been removed.  

      Customer Answer

      Date: 08/08/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

      Regards,

      ***************************

       

    Crunch Fitness is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.