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Business Profile

Liquor

Youbooze

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    According to the Terms of service of the website under shimpment processing, costs and delivery: please allow 2-3 business days for an average order to ship. I placed my order with this company on 8/22/2024 and I have not received any indication of my items being shipped. Additionally - when you call the number provided on the website no person answers the phone. It only goes to voice mail. I would like a full refund for failure to complete shipment.

  • Initial Complaint

    Date:09/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date Ordered: August 16, 2024 Date Delivered: September 3, 2024 My Order:Van Gogh Dutch Chocolate Flavored Vodka 70 - qty. 1$33.99 Skinnygirl Bare Naked Vodka 60 - qty. 2$39.98 Subtotal$73.97 Shipping$19.99 TotalUSD $93.96 I received the Chocolate vodka, but instead of the Skinny Girl Vodka, I received 2 Skinny Girl ********* bottles. I emailed a picture of what I received on the day I received it, requesting receipt of what I ordered and asked how to return the bottles I did not order and do not want. I have since emailed several times and tried calling the phone number listed on their website, which goes to someone's voice mail. I have not had a response. I am not asking for a refund. I just want what I ordered.

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Aug 2 of 2024 for Crown Royal Blackberry Flavored Canadian Whisky with **************************. I have sent repeated emails, I have called the number on ************************** with no response. They did create a shipping label, charged my credit card, but the shipping company never received the package. 1 month later I am not holding out hope of ever receiving my order. This company charged my credit card and never delivered the product. Nobody answers the phone, no responses to emails. No communication at all. Letting my credit card company deal with the dispute.

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from the approximately a month and half ago. I spent little over $70 with them. At first was told out of stock. Then next was gonna be shipped in next 10 days. Still nothing. Not a word from them. They wont return any emails or answer their phone. I simply want a refund from them. They are not a good business to deal with

  • Initial Complaint

    Date:09/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with you booze for $141.54 and never received it. They never responded to multiple emails I sent and there is no way to call them

  • Initial Complaint

    Date:09/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a very expensive bottle of bourbon, which they pulled out of my account right away, and have received zero communication from them on the shipment that was supposed to have already arrived. No emails, no calls only straight to VM etc. I have read a ton of negative reviews about this company regarding this criminal activity of taking peoples money and not fulfilling their orders.

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We never received the product. *** said it was shipped damaged and we paid damage insurance. You Booze will not return messages after multiple attempts at contact.

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in a order and no response and no tracking in information. I have tried contacting them and calling and no answer. There is nothing on the website.

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/23/24, I placed an order for 6 Buffalo Trace Bourbons. 2 wks later, I had not received my order, so I called Youbooze and spoke to a young lady. She said that they were behind on their orders but I will probably receive it in 2wks. As of today, I have not received it. I've called them 2 more times and had to leave a message, both times. Please have them refund my money. *****************************, ****************************************. ************. Thank You!!!

  • Initial Complaint

    Date:09/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 6 bottle package of Buffalo Trace off of an Internet ad, even purchased shipping insurance for a total charge of $201.97

Youbooze is NOT a BBB Accredited Business.

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