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Business Profile

Non-Profit Organization

Accessity

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 21, and August 27, 2021, I applied for a Business Loan with Accessity Loans. I was informed verbally that my loans were denied. I did not receive a denial letter from Accessity. July 2023, I spoke to a representative from Accessity at a business capital workshop. I informed her that I was interested in applying for the loan. We spoke several days later. I tried to apply for the loan, but I had technology problems. I called several times to another representative that I was referred to. I did not receive a call back. October 2023, Orange County ************************** I met ******************** Officer **************************** After calling several times, leaving messages for ************ and :Gabby." November 30, 2023, I received an email about the "Merge Loan." I applied for the "Merge Loan. This program is funded by the U.S. Department of the *********************************************************** (CDFI Fund) Equitable Recovery Program and it is designed to reach communities disproportionately impacted by the ******19 pandemic." There is not a minimum FICO Score and the loan description states, "....we are committed to helping undeserved communities and diverse business owners thrive." I was denied per a verbal communication, because of a 2019 judgement. When I asked what credit bureau that was used, ***** stated we did not use credit bureaus. In 2019, my home of 20 years was illegal foreclosed. The company that purchase my home evicted me and placed a judgement I was not aware of any judgement until now. November 2022, I purchased a home for half million dollar and there was not a mentioned of a judgement. Nevertheless, I asked ***** if I could payoff the judgement would I be eligible for the business loan. She said she would talk to her supervisor and call me back. Plus, I asked if she could continue the loan process and forward the necessary documents. She did not.

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