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Business Profile

Orthopedic Surgeon

San Diego Orthopaedic Assoc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill for a knee brace in the amount of $464.99 from Dr. ***** ****** office, which I was misled into believing would be covered by my insurance, Cigna on January 8, 2025.I was given inaccurate information by the medical assistant, **** *******, who told me that the knee brace was covered by insurance, referencing other patients with Cigna. I was not made aware of any potential financial responsibility at that time.When I was asked to sign a document acknowledging receipt of the knee brace, I was under the impression that I was merely confirming receipt. The iPad was already set up with the signature line for me to sign my name, and I was not informed that I was agreeing to financial responsibility for the knee brace. Only after receiving the bill did I see additional information about financial responsibility.The billing manager, ******* via **** later explained on March 27 that I had signed for financial responsibility, which was not clearly communicated to me at the time. **** from the office, also informed me that I was responsible for the out-of-pocket cost for the knee brace after speaking with *******, but this was a conversation over the phone without any follow-up emails or written communication.I am now being asked to pay for an item that was misrepresented to me, and I do not believe I should be financially responsible due to the misleading unethical information provided by the medical assistant. I am also willing to return the knee brace to resolve this situation. Ive included copies of my bill the email from the medical office saying the receipt is for Proof of delivery Product information and standards I did not see all the other details on the iPad presented to me from the medical assistant. It was just a space for me to sign my name and she said sign here to acknowledge dispense of the knee brace..

San Diego Orthopaedic Assoc is NOT a BBB Accredited Business.

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