Business Profile

Pet Store

Petco Animal Supplies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Petco Animal Supplies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

924 total complaints in the last 3 years.
253 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was trying to make a purchase on the Petco App for an in-store pick up. I had a $40 gift card and was checking out with ***** Pay. Then I got a notification on the screen that something was out of stock. I went to the cart and switched that item out. I then checked out again. I again received a notification that a different item was out of stock. (Since I was purchasing different varieties and quantities of cat food it was not a problem to switch out the flavors). I changed the new item that said it was out of stock. I repeated for a total of five times with different varieties of food and nothing went through. I thought I would try again the next day, thinking that the store would receive a delivery and inventories would be updated. Again, something was out of stock and the order did not get placed. I received no confirmation emails that my order went through. I ended up choosing a different store to place my order. To my dismay, when I checked my credit card, I was charged every time I attempted to check out, each charge was for $40 and there were six charges. On 9/16/24 I chatted with an agent sent me an email to attach a screenshot of the charges and that someone would get back to me in ***** hours. On 9/20/24 I reached out again, as I had not received any response. I was told the case would be "escalated" and to wait ***** hours. On 9/25/24 I called customer service and told the same thing, that my case would be "escalated" to the appropriate department and there was no way for me to speak to that department. On 9/27/24 I received an email that said they are "monitoring the ticket and will keep you posted once we got an update from the resolving team." I reached out to Petco chat again today, 10/1/24, as I have yet to get an update. The lack of urgency in resolving this issue is astounding and I do not even know if the resolution will result in a refund for the charges. Your Petco Case #********
Business Response
Date: 10/09/2024
Dear Lianna Lam,

This communication is in response to your Better
Business Bureau case # 22367863. We are sorry to hear about the charges to your
account. I completely understand the urgency of your
situation, especially since you have been waiting for an update since
September.

I have escalated your case directly to our
customer care team. I will ensure that they prioritize your issue and that you
receive a timely response regarding the status of your charges. We were advised that their team has sent you an email
asking for the card details and documentation in order to investigate further.
Please check your inbox and reply with the necessary details. To ensure a
smoother and more direct communication, we will be directing all further
communication regarding this matter through our team until it is resolved. The
reference ID is 09674972.

Thank you for your patience and understanding.

Sincerely,
Petco - The Health + Wellness CO
Initial Complaint
Date:10/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through the app, it billed my credit card, then did not complete the order. I called customer service and was told to send screenshots of the error. I sent screenshots and woke up this morning with 3 separate charges, and an email stating to uninstall and reinstall the app. I called in and requested a supervisor, as all agents ***** Sharelyn, and *********) were not able to assist. I was then declined a supervisor/manager request. I asked if they could call my bank and release the charges and they said no. I asked to fulfill the order and they said they couldn't. No one has taken responsibility for the app error nor suffice for the charges deducted from my bank.
Business Response
Date: 10/02/2024
Dear ******* ****,

This communication is in response to your Better Business Bureau case # ********.

Thank you for reaching out to us. I sincerely apologize for any confusion or inconvenience caused by your recent order attempt. While I understand this is not the outcome you were expecting, I want to inform you that any charges made will fall off your account within the next 2-3 business days. Unfortunately, we are unable to instruct the bank to reverse the charges immediately, as this process is governed by their protocols.

If you have any other questions or need assistance with anything else, please dont hesitate to reach out. We appreciate your understanding and hope to serve you better in the future.

Thank you.

Sincerely,
Petco -The Health + Wellness CO
Initial Complaint
Date:10/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For over a month, I have called Petco to file a complaint. Always reached their voicemail and filed three complaints about the service received left several messages asking for a call back ( never received). I was very dissatisfied with their service and shoddy work. They didn't listen to my expressed request for Benae's grooming. Therefore I need for him to be totally cleaned up by them as soon as possible, or a full refund.
Business Response
Date: 10/04/2024
Dear Bobinette ******,

This communication is in response to your Better Business Bureau case # ********. We are sorry to hear about the issue regarding your pets recent visit to our grooming salon.

A copy of your complaint was shared with our store leadership to ensure that this will be addressed accordingly. We were advised that they have called and left a message for call back to discuss this issue and get this resolved. To ensure a smoother and more direct communication, we will be directing all further communication regarding this matter through our manager until a resolution is reached.

Thank you for your patience and understanding.

Sincerely,
Petco -The Health + Wellness CO
Initial Complaint
Date:10/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my 2 dogs in for flea prescriptions. $300 and 2 hours. A month later, I needed the refills and was told they only gave them to 2 of my dogs. The only way they could correct it was for me to bring him back in.They called and still no admission of an error or offer to resolve the situation without me taking my dog back for another appointment. This has been truly the most disappointing experience at the vet ever. I will not be coming back. I will continue to write bad reviews. I find it hard to believe that the vet cant be contacted to correct this mistake without my presence. This is clearly an attempt to cover a mistake made and refusal to admit it.
Business Response
Date: 10/03/2024

Dear **** *****,

This communication is in response to your Better Business Bureau case # ********.
We are sorry to hear about the issue regarding your recent prescription request for your pet. However, in order to fulfill your request, it is necessary for you to return to our clinic with your pet present. Our team cannot authorize any prescription requests without a written prescription on file, and currently, your pet does not have one.
Due to pharmacy standards and the nature of our mobile clinics, only a Vetco veterinarian can add a written prescription to your pet's account during an appointment with the pet present.

Thank you for your patience and understanding.

Sincerely,
Petco -The Health + Wellness CO

Customer Answer
Date: 10/03/2024
I understand that. I dont understand why I have to take more time off work to bring Zeus in for another appointment. He was never touched anyway. He ways the same and nothing has changed. They are simply correcting the paperwork that they made an error on. We can even do a zoom or FaceTime call. I really dont understand why the Vet cant be contacted and alerted of the error.
Business Response
Date: 10/05/2024

Dear **** *****,

This communication is in response to your rebuttal with Better Business Bureau case # ********. We are truly sorry about your ongoing disappointment on the issue.

I understand how frustrating it can be to take time off work,especially when you feel the situation could be resolved more efficiently. The reason for scheduling another appointment is to ensure that all aspects of *********** and documentation are handled properly. While we appreciate your suggestion of a Zoom or FaceTime call, the veterinary team may still need to examine Zeus in person to confirm that all details are accurate and ensure that he is comfortable and healthy.

I appreciate your understanding and patience as we strive to provide the best care for Zeus.

Thank you again for contacting Petco.

Sincerely,
Petco - The Health + Wellness CO
Customer Answer
Date: 10/10/2024
You had the option to carefully do his paperwork the first time. He was not even touched during the first examination, only weighed. He is still the same weight it has only been 3 months. I want the error in paperwork corrected without my physical presence. We both know it is not required.
Initial Complaint
Date:09/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have a program after you buy so many bags of dog food you get 1 free.Every time it came up for my free one it miraculously just went back to 0 purchased.I have reached out to them numerous times.They always say they will fix it and I never here back.This has happened twice this year.I have the proof and I know they know how bags I buy.I should have $250 credit for this.
Business Response
Date: 10/04/2024
Dear Ken Wilker,

This
communication is in response to your Better Business Bureau case # 22352545.

We
sincerely apologize for the inconvenience you experienced with the Nutriperk
coupon, which did not automatically generate as expected. We understand that
this may have caused frustration, and we sincerely apologize for any trouble it
may have brought you. Rest assured, our IT team is actively working to resolve
the issue to ensure it doesn’t happen again in the future.

In the
meantime, as a gesture of goodwill and to make up for the oversight, our
Premier Support team has generated an $ 89 e-gift card on 928/2024 for you,
which can be used on your next purchase. Please check your email’s inbox or
spam folder.

Thank
you for your understanding and patience regarding this matter

Sincerely,
Petco -
The Health + Wellness CO
Customer Answer
Date: 10/04/2024
No they haven't done what they said they were going to do.They said they would contact me this last Tuesday.Said my number bags would be were it was supposed to be.Havent heard nothing back and it is still at 0.This is the reason I'm here.Everyone says they will fix and get back to you.They never do.Just lie after lie.
Business Response
Date: 10/09/2024
Dear Kenneth
Wilker,

This
communication is in response to your rebuttal with Better Business Bureau case
# 22352545. We are truly sorry about your ongoing
disappointment on the issue.
I want to assure you that
our Premier Support team is actively coordinating with our tour IT team to
address the issue you’ve reported. We understand how important this matter is
to you, and we are working diligently to resolve it as quickly as possible You
can expect to receive an update from us shortly via email.
We appreciate your
patience and understanding during this process.
Thank you again for
contacting Petco.

Sincerely,
Petco -
The Health + Wellness CO
Initial Complaint
Date:09/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband bought a white and black fancy hamster and he bought it on August 24 2022. And the lady was a girl with long hair blonde and she was skinny. My husband doesn't remember her name. He was friendly and know he is biting me and my husband and it is making us bleed. We dealt with all of your animals and they don't say how old they are or if they are really friendly. We paid $ ****** dollars because we bought a lot of stuff with you guys. We are on oxygen and we are recovering from covid. We are a disabled couple. We want all our money back. Resolution, we want our money back. It is stressful when an animals are dying and biting people that take care of them. And they should hire people that really now there hamsters, guinea pig, rats and all the animals. We want our money and that is it and I have your guys app on my cellphone. Thank you
Business Response
Date: 09/27/2024
Dear ******** ********,

This communication is in response to your Better Business Bureau case # ********.

Thank you for reaching out to us regarding your recent inquiry about the refund for the hamster purchased on August 24, 2022. I understand your concerns, but I regret to inform you that we are unable to issue a refund at this time, as it falls outside of our guarantee period. Our policy provides a 30-day guarantee for refunds, and since your purchase was made over a year ago, it exceeds that timeframe. For returns made between 31 and 60 days after purchase, we do offer a full merchandise credit with proof of purchase. However, as your purchase is beyond this window as well, we are unable to process a refund or credit.

We appreciate your understanding of our policies and are here to assist you with any further questions you may have.

Thank you for your patience and understanding.

Sincerely,
Petco -The Health + Wellness CO
Initial Complaint
Date:09/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to this location because the Petco location I go to was fully booked. Appointment was made 6 weeks ago at 1:30pm. Arrived at 1:37pm, was told by the front door person to wait. At 1:43pm she went to find my hair styler, then came back to say they must reschedule me because I was over 10 mins late and they already had too many dogs today - but I arrived there within 10 mins policy, and they held me for whole 6 mins! Anyway, I got a manager involved, telling him that the extra 6-min delay by their staff should not be used as excuse to kick me out due to their logistic problem.They finally took my dog in. I returned at around 5pm and see the styler was in the final stage with my dog. I stepped in want to get the invoice and pay first - like I typically do with my regular location. She told me it's not done so don't come in. Fine I went out wait. After half hour another staff came to tell me that my dog was put back in the cage because she was way too excited by seeing me so the styler had to let her calm down - this is the 1st time in 5 years I was told that my dog was too excited and the styler had difficult time to control her. Finally, at 6pm I got my dog back, when I got the bill i found there is an extra line Nail Buffing for $12, so I asked whats this. She said because my dogs nails were too short to cut so she had to buffing for $12 (without asking my permission for the add-on). My dogs nails are cut at 4-week interval, and again in 5 years this is the 1st time any styler told me after 4 weeks a dogs nails are too shot to be cut. I did not leave a tip the 1st time in 5 years because obviously the styler has decided on my behalf that she deserved the $12 tip, regardless of my opinion.Worst experience ever with Petco grooming in this location. Totally different from the location I regularly go to. I will never return back to this shop. Will encourage my neighbors and friends to avoid it, too.Ask for the nail buffing refund.
Business Response
Date: 10/02/2024

Dear ***** ******,

This communication is in response to your Better Business Bureau case # ********.

Thank you for taking the time to share your concerns regarding your recent visit to our grooming salon. We always aim to offer the best service possible and appreciate feedback from our guests.

We have forwarded this complaint to the store leadership and after reviewing the footage,they wanted to clarify a few details. Our records indicate that you arrived a few minutes late for your scheduled appointment. Our front cashier was not at the register at that time as she was attending to another guest. The groomer still went above and beyond to ensure you were taken care of, even after the 10-minute grace ******* We understand how important your pet's grooming is, and our team strives to ensure that each pet receives the appropriate attention and care. Regarding the nail buffing charge, this was necessary due to your dog's nails being unusually long, which made it unsafe to trim them as the "quick" (the sensitive part of the nail) was also too long. Our groomer prioritized your dog's well-being and opted to perform the buffing service instead of risking injury.

We appreciate your understanding in this matter and hope you can see the reasons behind the decisions made during your visit. If you have any further questions or concerns, please dont hesitate to reach out.

Thank you for your patience and understanding.

Sincerely,
Petco -The Health + Wellness CO

Customer Answer
Date: 10/02/2024
So now the story changed from "the nails are too short to be cut" to "your dog's nails being unusually long".
I really don't need the money back, but next time, please get your story together by remembering what was the version given last time, so that at least it appears to be true.

Business Response
Date: 10/03/2024
Dear ***** ******,

This communication is in response to your rebuttal with Better Business Bureau case # ********. We are truly sorry about your ongoing disappointment on the issue.

I apologize for any confusion caused by the differing explanations about your dog's nail care. It's important to me that we provide clear and accurate information, and I will ensure that our team is reminded to be more mindful in the future. Your experience is valuable, and we want to ensure we learn and improve from it. To express our appreciation for your understanding and to make up for any inconvenience this may have caused, we have issued you a $15 e-gift card you can use on your next purchase or service.

Thank you for your understanding and for giving us the opportunity to address this matter.

Sincerely,
Petco -The Health + Wellness CO
Customer Answer
Date: 10/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.
Though I'm not 100% agreeing with story on your side, the resolution would be acceptable to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ******
Initial Complaint
Date:09/25/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/17/24 I made a Petco purchase, got home and realized I paid more than the online price which is significantly less. I called the store same day on 9/17/24 spoke to ******. ****** told me to come back with the receipt and they would make a price adjustment. She didn't tell me to bring all the items back, just the receipt. I drove 40 miles back to the store on 9/18/24. The store manager ***** ****** told me in front of ****** that they needed the items I just purchased the day before to make the price adjustment and it couldn't be done with just my receipt. Opposite what I was told on the phone. ***** ****** didn't care that I just drove 40 miles.That day I returned two items (akc hex small bed ****** and eyay food bowls in wood ******), and I also bought two more items so the trip wasn't a total loss for a second scratch post - in store ***** online ***** and a navy tunnel ***** online price ***** - Petco gave me the online prices with overrides for -20 and ***** respectively because I asked for online price and showed the items on my cell phone.They wouldn't adjust my 5 items $133.67 tax incl. that cost more in store than online price for 5 items $99.97 tax incl. The difference is $33.70 There are 5 items:scratch post - in store ***** online ***** crazy ball - in store 3.99 was same price online 3.99 scoup receptacle in store ***** online ***** large open box in store ***** online ***** eyay placemat small in store 9.99 online 7.49 eyay placemat medium in store ***** online ***** In the parking lot at Petco, I filed a complaint Case # ******** with Petco Headquarters ************** on 9/18/24. I called back after not hearing from them, each time was "Wait for three business days" then "Wait another three days." I Googled the Petco policy, Petco claims "Our stores do price match our online pricing, you can bring in your receipt to the store for a price adjustment on the difference between online price and in store price" sept. 8, 2018 solution $33.70 refund
Business Response
Date: 09/27/2024
Dear *** *** ******,

This communication is in response to your Better Business Bureau case # ********.

Thank you for reaching out to us regarding your recent in-store purchase. We sincerely apologize for any confusion regarding our price matching policy. Petco and Unleashed by Petco stores will match regular and sale prices (excluding Buy Online, Pick Up in Store promotions and Repeat Delivery pricing) on ************************** and on the Petco app. We can only match the price before the actual purchase.

As this was an in-store transaction, we are unable to issue a refund for the price difference. However, as one time courtesy and as a gesture of our appreciation for your understanding, we have issued you a $35 electronic gift card as an alternative. You can use this gift card for your next purchase, both online or in-store.

Thank you for your patience and understanding.

Sincerely,
Petco -The Health + Wellness CO
Customer Answer
Date: 09/27/2024

Better Business Bureau:

Thank you! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Not happy that Petco didn't issue the $35 gift card when I returned to the store with my receipt due to their wrong info on the phone telling me to come back and their obscure advertising they match their online price [not telling you how to get the online price].
Regards,

*** *** ******
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An incredibly ill ball python at the ******** location is for sale. He is SEVERELY dehydrated.
Business Response
Date: 09/26/2024
Dear ****** ******,

This communication is in response to your Better Business Bureau case # ********.

Thank you for reaching out to us with your concerns regarding the ball python at our ******** location. We sincerely appreciate your feedback and commitment to the well-being of all our animals. We want to assure you that the health and safety of our reptiles are our top priorities. The ball python you mentioned is currently in the process of shedding, which can sometimes cause them to appear dehydrated. The pictures you provided show evidence of this natural process,and we understand how concerning it can look.

Regarding the snake's diet, our store management strictly adhere to the feeding protocols, and they confirmed that it ate this week. They closely monitor the temperatures in all the habitats, especially as they are currently making repairs to some areas that have experienced issues. They have an active work ticket to address these concerns, and they are ensuring that all conditions are optimal for the reptiles' health.

We appreciate your passion for animal welfare. Please do not hesitate to reach out if you have any further questions or concerns.

Thank you for your patience and understanding.

Sincerely,
Petco -The Health + Wellness CO
Customer Answer
Date: 09/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April of this year, me and my wife went to Petco and were offered a ********** plan for our turtle. We were told that we could cancel this plan at any time. The cashier completed some stuff on her computer and then I signed. At no point in time were we shown or told that this was a yearly subscription that actually could not be canceled at any point in time. My wife and I do not have need of these services any more as none of the program is currently benefiting us. I will am currently on orders for deployment in the military and my situation has obviously changed as I will be gone 10 months and won't be able to utilize this service. Me and my wife both called Petco to cancel this. We have explained that we weren't told about it being a yearly subscription as well as this not being shown to us anywhere. My wife also explained my deployment. They simply do not care. All they kept repeating is that we would be charged $9.99 every month until April. I have also seen other remarks from customers saying that they were also tricked. Customers need to be shown disclosures and also explained to that this a yearly subscription. I want my yearly subscription canceled, and I want a refund from this month (when I tried to call prior to this).
Business Response
Date: 09/26/2024
Dear ***** ********,

This communication is in response to your Better Business Bureau case # ********.

We are sorry to hear about the issues regarding the cancellation of your ********** Premier account. A copy of your complaint was shared with the appropriate team to ensure that this will be addressed accordingly. We were advised that your plan was cancelled and the last payment has been refunded. It should take 2-3 business days to reflect in your account.

Thank you for your patience and understanding.

Sincerely,

Petco -The Health + Wellness CO
Customer Answer
Date: 09/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ********

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Petco Animal Supplies Inc is NOT a BBB Accredited Business.