Reviews

Review Details

• Review fromShasta C

  Date: 05/01/2025

  1 star
  I paid $375.15 for a time-sensitive order from Printivity, including $67.53 for overnight shipping. This was not a casual print jobthis was for a family obituary. It absolutely needed to arrive on time. The order was delayed by a full day. Printivity blamed **** while *** said the delay was the shippers fault. No one would take responsibility.I called customer service twice. The first time, a man answered and was completely unhelpfuloffering no solutions or even a hint of concern. The second time, I spoke with a woman who said her name was ******* ******. She provided no employee ID, was ****, dismissive, andunbelievablyhung up on me mid-conversation.When I called back from the same number, they wouldn't answer. I called again from a different number and the same man answered. ******* claimed only two people were working and no manager was available. No accountability. No empathy. Just deflection and *********** left with a late obituary and a grieving family waiting. What do I tell them? That the printer we trusted with their loved ones final tribute couldnt even offer an apology?Printivity: your customer service is atrocious, your communication is non-existent, and your handling of sensitive orders is unacceptable. I will never use your services againand I strongly advise others to think twice before entrusting you with anything important.

• Review fromBrooklyn C

  Date: 01/12/2025

  1 star
  I understand that delivery times may vary. I dont however understand being completely unhelpful when it comes to customer service. My order wasnt even ready to be shipped until 2 days past the day it was supposed to be delivered. We chose this company for the flexible delivery and next day delivery options. It took 2 days to even get a clear answer on when my order would ship and I was getting different info from different sources. This system is terrible and gives no value to the customer.

• Review fromEmanuel E

  Date: 10/08/2024

  4 stars
  Wow, I'm a first time customer checking their reviews before placing an order.

• Review fromScarlett N

  Date: 08/02/2024

  1 star
  Spent thousands with this company just to be treated like absolute garbage in the end. They use shady tactics to delay your original delivery date, then demand you pay $100.00+ to keep your original delivery date.This is especially true for rush orders (5 days or less), which you are already paying hundreds of dollars extra for expediting the production. Their proof approval system is designed to force you to pay more money to keep a delivery date. They give you a very limited time to approve the proof before it expires -- in many cases, 3 hours or less -- and then you have to play email/phone tag just to have them resubmit the proof so that you can review it before it expires. This delays the order by a day every time it expires, and when you have no idea when to expect the proof, this is very frustrating to deal with.The time windows for approval are undefined and random, with no indication of when the proof will be ready until you check your email just to see the proof "expired" because you were asleep and couldn't review it for approval between 8pm - 11pm. I'll check my email every hour I'm awake or not immediately occupied, and will go days without hearing from them regarding the proof. Seems they wait until the last minute so they can milk you for more money, preying on your desperation to meet a deadline.I despise this company's shady tactics and will be taking my business elsewhere going forward. It's worth mentioning that this wasn't the case when I first became a customer. They had longer approval windows and were quick to get my order going at first. It wasn't until they secured me as a customer that they started pulling these greedy tactics on me. Great way to lose business. Don't give them a ***** unless you want to support a dishonest company that will turn on you later.