Complaints

This profile includes complaints for Fairfield Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fairfield Residential

  5510 Morehouse Dr Ste 200 San Diego, CA 92121-3722

• 

  Belvedere Apartment Complex

  11900 Bellaverde Cir Richmond, VA 23235-4316

• 

  Fairfield Residential

  5730 Timber Creek Place Drive Houston, TX 77084

• 

  Fairfield Residential

  3715 Northside Pkwy NW Bldg 200-700 Atlanta, GA 30327-2844

• 

  Fairfield Residential

  3660 Sterling Park Cir Grove City, OH 43123-3957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Literally zero customer services reps to answer calls about issues. Retaliation against residents who Complain or even inquire about issues in the building. Allowing underage drinking on the residence through promotional renatals

  Business Response

  Date: 07/09/2024

  BBB, 

  Kalli came down to the office today kicking/screaming and slamming furniture into office doors. Both ***** and I attempted to speak with ***** calmly to diffuse the situation, but her rants were ongoing and borderline abusive. Unsure of how to quell her concerns when every interaction with her is confrontational. 

  We have contacted our Regional Supervisor for assistance.

  Respectfully, 
  

  ***********************
  Community Manager - The *******
  
   
  

  
  

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Complaint against Fairfield Residential at 1810 Main Apartment ([Link to Property](*************************************************************************))**I am writing to file a formal complaint against 1810 Main Apartment under Fairfield Residential regarding my recent leasing experience at 1810 Main Apartment. Upon moving in, I encountered several issues that have significantly impacted my quality of life:**Severe Noise Disturbance:**- My unit faces *******************, opposite a deserted building. The street noise is unbearable, and loud music from a nearby bar, ****************, disrupts my sleep. This was not disclosed during the apartment tour, where I was shown a quieter unit on a different floor.**Unsafe Living Conditions:**- The apartment is located in an area with many homeless individuals, yet there is no security guard on-site. There have been multiple car break-ins and thefts. Common areas are poorly maintained, with frequent dog urine in the hallways and a general lack of cleanliness.**Poor and Shady Management Practices:**- When I raised these concerns, the management was unresponsive and unhelpful, instead placing the responsibility on me. They demanded an almost four-month early termination fee, which is around $7000 (two months' fee plus 60 days' notice). Their responses have been inconsistent and contradictory. Initially, they agreed to allow someone to take over my lease but later refused, citing a baseless reason that it "sounds like subleasing." They only agreed after I provided proof from another Fairfield-managed property that lease takeovers were allowed. Even then, they delayed the process, causing potential tenants to lose interest.Given these issues, I am seeking to terminate my lease without paying the termination fee due to false advertisement, management's rude and disrespectful behavior, and the intolerable living conditions caused by noise, safety concerns, and uncleanliness.

  Business Response

  Date: 06/11/2024

  Hello BBB, I have notified the community manager and awaiting a response.  Should take no more than 24 hours for a response.

  Customer Answer

  Date: 06/20/2024

  Hi BBB, I submitted the compliant ******** on 6/3/2024, and the complaint closed accidentally. The business said they would give us response in 24hr, but we haven't received concrete step by today. We are still actively negotiating with the property, and would kindly need your support going forward. Thanks, Kexin

  Business Response

  Date: 06/21/2024

  BBB,
  
  I am drafting a mutual agreement for the tenants. I called to get the official move-out date, but will need to follow back up on later this afternoon. Once I receive the move-out date I will forward them over the mutual agreement. I will update you once its sent out.
  
  Thank you,
   
  *********************
   Community Manager - 1810 Main Apartments
  
  
  

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with *************** in March 17, 2024. I paid $40 for the application fee. Once i was approved, ****** told me that the apartment wouldn't be available until May. He told me in order for me to hold the apartment I had to put down $150.00 for a holding fee. At the end of March, I called and told ************** wouldn't be moving in because I decided not to sell my house. He explained to me that I couldn't get the application fee back, but I was entitled to the holding fee of $150.00. In April I calling inquiring about my $150 and ****** told me his manager was on vacation and I had to wait until she returns. Well I called again on 5/28/24 and spoke with another young lady and she told me she had to talk it over with the manager and she will call back. As of today 5/29/24 I have not heard back from them. I have been calling and no answer. I just want my money back.

  Business Response

  Date: 07/05/2024

  BBB,

  I approved the property manager, ****** adjusting the final accounting and refunded the $150.00. I will contact the applicant and let her know.
  

  Thanks  
  

  ******************;(she/her/hers)
  Regional Manager - Property Management
  
   
  

  
  

  Customer Answer

  Date: 07/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My air conditioner is out. Been out since last year. I put in a work order every day and my office manager also put in work orders ever day and no body shows up.I have been forced to buy window units and my light bill is now very high.

  Business Response

  Date: 05/31/2024

  Hello BBB
  
  The team has taken care of the issues as of Wednesday.
  
  Thanks,
   
  *************************************
   Community Manager - ***************
  
   
  
  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I viewed 2 units in November 2023. Both units had balconies. I went to complete the process and application. I called and asked about details of the unit a male whom I spoke with said he didnt know and didnt seem interested in assisting me. The unit they attempted to lease to me does not have a balcony and no one told me that. I declined to sign a lease and have been waiting for a call back since Sat. 3/10/24. I have contacted the property 5 times, no return call, or emails, no return call from corporate either. I am requesting my deposit paid in a money order returned. This is very unprofessional no way I want to lease here.

  Business Response

  Date: 03/12/2024

  Hello BBB, please have the person identify the name of the property.  We do not manage or own properties in *********, **.  

   

  Customer Answer

  Date: 03/15/2024

  The property is ******************* - *****. If this is not your property please disregard, apologies. If this is your property I have received my deposit back. Honestly, after this experience I would not lease from any of these properties. As a former leasing agents all should be treated fairly. 

  Business Response

  Date: 03/18/2024

  Thank you.  This is a property we manage.  I've forward to the onsite property manager for a response.  

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over the apartment complex I live in (Rock Peak on Sunset Apartments) about a month ago. I have tried to reach them via phone, email, and text message over the last 2 weeks and have gotten no response. It took me physically going up to the front office 2 days in a row to get any help logging in to the resident app to pay rent. Once I was finally able to get that help, I go into the app to pay rent the evening that its due and am surprised with a $47.50 service fee that was never disclosed to me. So, I have tried emailing, calling, and physically going to the front office just to find out that its closed during posted business hours with no indication on the outside of the door as to why. All I want is communication and an option to pay rent that wont cost me an additional $48 every month.

  Business Response

  Date: 03/11/2024

  Hello BBB, the resident came into the office on Saturday, the leasing agent helped get her portal set up. 

  Everyone is charged a fee on the app when they select the one time payment option. 

  Please let us know if you have additional questions.

  *********************
  

   Community Manager - Rock Peak on Sunset
  
   

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/11/2023 5 apartments, including mine, at the ***** Apartments (owned by Fairfield at the time), had a massive water leak happen. They had blue Sky come out to start the process of drying out the items. On 9/14 we received an email from the staff telling us we would have an update on repairs as well as compensation by the next day. We never heard back from them. 4 days later we come home to a notice on the door that the building had been sold. New company North Shore Living asked for a couple days to figure out what the next steps were. 9/24 New manager *********************** my husband and other tenants $1500 to move out. We refer him to our leases that have the ************ Just Cause ordinance that states they have to pay $10,353 for 2 bedroom relocation. All the affected units are the same exact floor plan. They then change their tune on 9/25 and say they need to get the final report. 9/25 was the last written communication. They call my husband today to tell him that Fairfield told them they gave us offers, which they did not. And that they wouldnt honor the San **** law because Fairfield said we didnt need to vacate. I do not have access to half of my apartment. My bed is in the master bedroom broken from being moved. I have a back injury that is flaring up because I have been sleeping on an air mattress for a year. I now have to hire legal representation because Fairfield and Northshore have shady business practices. They have not attempted to make us whole at all.

  Business Response

  Date: 10/10/2023

  Hello BBB, yes, the resident did reside at the ***** Apartments which was recently sold.  Noted below is the response provided by our Regional Supervisor.  The new management company is ******************.  

  Apartment 747 was not offered a concession by Fairfield, ****************** advised us on the day of sale that they would be contacting all units to go over the current status and would offer the concessions. Prior to the sale we did not need to relocate any of the residents due to the leak, we were advised by ****** that all residents could remain in their homes but Im not sure if other information was communicated with the new management company after the sale. We originally offered 2 apartments (347 and 447) 50% discount on their rent until the rebuild was complete, we did not ask them to vacate in order to receive the concession, this information was also relayed to ****************** on the day of the sale.

  Respectfully, Fairfield

  
  

  Customer Answer

  Date: 10/10/2023

  the last correspondence from Fairfield on 9/14 was an email letting us know there would be concessions offered to ALL of the affected apartments. That was never happened. ****************** advised us that Fairfield informed them they made offers and we all took them. That was not the case. Fairfield never gave an update after 9/14. The management staff no longer showed up to the office. And a week later the property was sold with no updates. NorthCoast then offered us $1500 to move out until we referred them to our lease stating the San Joses tenancy laws. They then informed us that The companies are trying to figure it out. Not only was our unit affected, Ive had to sleep on an air mattress in my second bedroom that was made into a home office. My adjustable bed that I have because of my back issues is no longer working after the restoration company moved it out of the affected area. I have to wake up extremely early to get ready in the morning because we have one bathroom. My day to day life is still being affected with this. 

  Business Response

  Date: 10/11/2023

  We contacted the buyers of the property and awaiting a response.  We will update you within a few days.  Thank you.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow up complaint to the one I made at my property on September 25, 2023 with no reply or action taken. On September 25 , **************************************** through my window , watching me sleep. He then waived at me with a gun in his hand smiling. I was completely terrified to walk out of my door to go to work. This property has been allowing some strange individuals to take residence here and I have been feeling uncomfortable living here for a while now and now this bizarre thing happens to me. I don't feel safe and my lease is a long way from being completed. I called the office and told them about this , they suggested I email the manager . I emailed her and still no reply . No follow up , no checking to see if I'm doing okay , no regards to home they will ensure my safety. I've lived at this property for awhile and have watched it go from low quality to high and now it is going back down again. I should be able to come home and relax not come home feeling like someone is watching my every move.

  Business Response

  Date: 10/03/2023

  Thank you.  I've forwarded to our onsite managers in ******* to identify the resident and provide a response.  

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment I put down a $100 holding fee and a $10 application fee I was refunded the $10 application fee but they kept the holding fee they did not have the apartment ready to rent the place was filthy dirty when I went in and seen it it needed a lot of work it was not suitable to live in they failed to have an apartment ready by August 1st 2023 on the move-in date on the application when I initially applied for the apartment on August 3rd 2023 I went over there seen the apartment was still not ready and told them I was not going to be able to rent it because of the condition it was in I would like a full refund of my $100 holding fee because they failed to provide me with a clean ready to rent apartment by August 1st 2023 they also failed to tell me of the leak in the roof of the building that has caused damage on all the floors and I know that they had asbestos contamination and they had tenants living in hotels temporarily while they were trying to address the problem but they failed to tell me any of this at the initial start of my application if I would have known that I would have never have applied for an apartment or put money down to hold a unit I would like a full refund of $100

  Business Response

  Date: 09/26/2023

  Hello BBB, we apologize for the late response.  I do not believe this is one of our properties.  We have a total of 4 managed properties in ********, addresses shown below.  Please request the name of the property.  Thank you.

  
  *******, The  **************************************
  Pines, The  ************************************************************
  ********* Apartments 693 ********. ******** **
  ********** Affordable **********************************************************

   

   

  Customer Answer

  Date: 10/02/2023

   I'm rejecting the response from this business because they claim on the response back to BBB that their  property was not listed on there it was listed on there *************** ********* Apartments Located in ***********. That is Managed by FairField.I would like my ****** back from this Property.Thank You.***************************.

  Business Response

  Date: 10/11/2023

  Hello, we have currently processed and are mailing a refund for the holding deposit in the amount of $100 to *************************** for the cancelled application at Ridgemoor. Please let us know if you have any questions. Thank you.

  Customer Answer

  Date: 10/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

  Customer Answer

  Date: 11/07/2023

  Hello Destiny I would like to reopen my claim ********* has never sent me the ****** payment please let me know how to reopen the claim.Thank You ****************************
  

  
  

  Business Response

  Date: 11/09/2023

  Hello ******,

  We are working on processing a refund in the amount of $100 for the holding deposit. Please allow 10 business days for the return.

  Thank you,

  Ridgemoor Apartments 

  Customer Answer

  Date: 11/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************************************************************The property started a week plumbing construction within our unit started 6/23/23. Four weeks later, it is not completed. No one can give me a definite time frame of when itll end. The apartment is uninhabitable now. We are told we wont want to be at the apartment during the construction. We have huge holes in our bathroom (the largest being 2by3 feet) and arent allowed to use the kitchen. Ive been dismissed about my concerns with Fairfield.There are more permits needed weekly. Its unknown the number of days of construction needed once a permit is received. There are major structural issues.We dont have quality of life in our apartment. Were told restrictions to put all of our kitchen and bathroom belongings into bins in living room until the construction is done. We are told we wont want to be home during the construction, as its loud and invasive. When we are allowed within the unit we cannot use the shower/toilet/running water from 9to5pm.Its an older building, Im worried about lead paint and asbestos from the construction. Theres construction dust. We havent been told air quality/lead/asbestos levels. We experience nausea&migraines since the construction started. I have reported this to my doctor.The rooftop patio recently closed. Were told that theres structural issues in the roof that doesnt allow weight anymore.Theyre not evicting smokers in multiple units upstairs. Our apartment is saturated with second hand smoke that goes onto our belongings. Smoke goes through the holes in our bathroom. It is a non smoking building. I dont have a balcony and only have small windows in unit. Theres no way to filter the air. The impact of this construction should allow us to receive our full security deposit, free to break lease without consequences, and receive back rent due to not having an equipped living space. We have no other recourse but to move out for the safety and well-being of our health.