Complaints

This profile includes complaints for Fairfield Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fairfield Residential has 43 locations, listed below.

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  Fairfield Residential

  5510 Morehouse Dr Ste 200 San Diego, CA 92121-3722

• 

  Belvedere Apartment Complex

  11900 Bellaverde Cir Richmond, VA 23235-4316

• 

  Fairfield Residential

  5730 Timber Creek Place Drive Houston, TX 77084

• 

  Fairfield Residential

  3715 Northside Pkwy NW Bldg 200-700 Atlanta, GA 30327-2844

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  Fairfield Residential

  3660 Sterling Park Cir Grove City, OH 43123-3957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and my partner ***** both reside at the Aspect in ************* apartments. On 5/23/23, my partner sought and received permission to host a meeting in the apartment courthouse- and was advised there would be no fee in doing so by the office receptionist. On 5/25, a property management member (Ms. ******** assessed a $50 rental fee for the room after confronting members of this approved meeting. On the morning of 5/26, my partner sent an email seeking the fee's removal. After several hours without response, we went to the leasing office to address this. It was conceded that yes, we had gotten permission- the charge was due to #of attendees. There was never a discussion of a cap, nor an inquiry of how many people were attending prior to the approval of the receptionist. I was firm in that we should not be assessed undisclosed fees considering that we had sought permission, and rather than being provided guidelines- we were provided approval. The property management member made several unwarranted escalations by stating that the charge was better than 'having the cops called and/or being evicted'. When asked for a contact for corporate, she told us 'If you do not like the 50 dollar charge we can charge the full $115, if you want to go this route'. She would neither provide me her card, nor a number to corporate and instead insisted that I email her and she forward the email along- which is why I am bringing this matter to the BBB. Given her lack of professionalism, knack for escalation, and absolute lack of common courtesy, I felt it important to ensure this is granted adequate attention. I would argue that there is a thin difference between an undisclosed fee and a fraudulent one- and the difference is the character of who charges it. I am paying to avoid adverse credit action. However, I ask that this be reimbursed after your investigation. That solves the fee. What now concerns me more is the behavior of your management staff toward 'luxury apartment' residents.

  Business Response

  Date: 06/05/2023

  Resident was contacted May 31st,2023 by phone regarding clubroom rental fee and how the situation was handled. Both resident and management agreed to waive the $50 clubroom rental fee and explained how to reserve clubhouse in the future.Resident was satisfied with solution. 

  Customer Answer

  Date: 06/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fairfield Residential is the property management company that owns my current apartment complex, which is Pulse Millennia Apartments. The property management is poorly ran and does not put the safety of the tenants and their pets first.On 04/22/2022 my vehicle was vandalized on my parking spot in the property. I filed a police report when Law enforcement requested information in regards to the incident, apparently there is no video surveillance on the property to capture the personnel. I find it odd that as tenants we each pay $3.5k rent and there is no video cameras in the parking lot where we live. Another resident had their car vandalized on the property with the hate word "N****er" ON HIS VEHICLE. Again management did nothing. On 2/6/2023 my service animal and I was attacked by a residents pit-bull. I am a disabled veteran with PTSD, I was walking my dog in the morning to use the restroom when the resident in our complex was not paying attention to their dog. Property Management stated "since it occurred on the sidewalk it is not part of their property", this is not true because the custodian and patrol on the residence continuously cleans and controls the sidewalk surrounding the apartment buildings. It did not occur on the street it occurred right next to the building entrance. My service animal was injured I filed a police report and Animal Control got involved. The property manager refused to disclosed the residents information and their animal to Animal Control. This is pure negligence to the safety of the residents and the community if they can't even give Animal Control the information needed to fine the resident for the attack in order to prevent another one from occurring.

  Business Response

  Date: 02/14/2023

  ************** does have surveillance cameras, however they do not cover all angles of the community and parking lot.  This is typical for apartment communities in our area.  The property does not have a fully fenced perimeter and it is possible for the general public to enter the parking lot.  If crimes occur, such as vandalism, the team at Pulse assists law enforcement in any ways that we are legally able.  As mentioned in the initial resident statement for which this is a response to, the incident with the dog occurred outside of the entrance to the community.  Our team often cleans up the sidewalks, gutters, street and other areas surrounding Pulse,however, this is not because we own those spaces.  The team simply tries to keep the area looking its best.  In situations where residents information is requested, we are bound by our privacy policy.  The only time we are able to legally provide a residents private information to any group or entity, including Animal Control, is by subpoena or by court order.  The team at Pulse is committed to being as helpful as possible when requests from residents are made as long as they are within the scope of what we are legally able to provide.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at Infinity since 12/26/2019. I opted to not renew my lease which expires on 12/25/2022 due to the leasing office making me feel unsafe to live onsite. I felt so unsafe that I moved out in November and have to pay rent on two apartments as a result. I submitted the notice to vacate on 11/9/2022, well above the required 20 days notice in WA. On the *** I commented that my reason for moving out were safety concerns and unprofessionalism of the leasing office staff. Because I criticized the leasing office I feel that I have been treated extremely unfair during the move out. It took them about 2 weeks to return the *** to me with move out procedures and they will not work with me to schedule a walkthrough. I do not live on property anymore due to feeling unsafe and targeted by the leasing office and the last update I had the community manager wanted me to provide a 2-hour window which is not feasible given I don't reside on property, which I made him aware of. I also contacted their corporate office three times and have not been contacted by anyone. I have emailed documentation to support my issue as well as documentation that shows that I previously contacted them about safety and about residents smoking cigarettes on property - both of which were not addressed.

  Business Response

  Date: 12/14/2022

  We sincerely apologize that we havent been able to meet your standards, and for any lack of communication. This is the result of staffing issues and time on our end. Our corporate office has reached out to you and conducted the scheduled inspection on Friday December 9th with our Maintenance Supervisor. We wish you the best of luck in your new home. If at any point youre comfortable, please feel free to email a list of items around our community that we can take a look at to upgrade or bring to the owners attention.

  Customer Answer

  Date: 12/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaints:1. Apt room got broken-in in this gated apt.2. Got malicious treatment thru the phone when we tried to get an answer and resolution to the above situation.3. Charged by the apt for ridiculous reasons after our lease termination.The business is committed to providing a safe place and good service.The business has never tried to proactively settle down the issues with us but has a condescending rude attitude.

  Business Response

  Date: 11/17/2022

  Thank you, we have received the complaint. We will need to know the name and address of the property in question to investigate this further. Please advise.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the Fairfield *********************** the manager was ********************* phone number ************ I paid $180 to stay there which I was overcharged. There was a woman named ***** working behind the desk in the morning when I was standing in the lobby and I walked in and out tried to use the business center ***** kept asking me can I help you can I help you which made no sense I didn't ask for any help I don't need any help. Then ***** decided that I was trespassing and that I wasn't really a guest there so she immediately called the cops well she had police officers on the phone she asked me for my name and whether or not I had a room number she looked it up in the computer after calling the police she found my name in the computer with the room number and then she told the police that she didn't need them she did not apologize and she did not admit that abusing the system is against the law she did not apologize to me she just missed me as if I was a child telling me that I could go to my room. she didn't even say she was sorry and apparently I wasn't allowed to use the amenities I wasn't allowed to use the business center it wasn't allowed to use the pool I could simply go to my room thanks for the permission *****. I called the manager and I sent emails to the manager the manager refused to answer the phone she refused to return my phone calls and she refused to return any emails she refused to address this very serious situation

  Business Response

  Date: 10/17/2022

  We are responding to the alleged complaint, however the property in question is not managed by Fairfield Residential. We are often mistaken for a company named Fairfield Properties with headquarters located in ********. After further review, this complaint is for the ************* chain. As this is not our property, we request this complaint to be removed from our account.