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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 361 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased 3 books for $38.26 on 11/24/22. On 12/24/22, WITHOUT my authorization another $104.65 was taken out of my account. I did not authorize this. I did not get any notification in regards to this. An absolute scam which is so hard especially when money is tight around the Holidays. Do not order from this company. After reading all the very similar complaints its obviously a scam. I will never order from again and want a refund immediately.

    Business Response

    Date: 12/30/2022

    Hi ****,

    We are sorry to hear about your frustration. We are not a scam company. We are a young and growing company that puts a lot of heart into our books and our products are enjoyed & loved by many customers. 

    We are offering every customer a one-month free trial to try out our online digital library. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime. 

    We always try to support our customers with any issues they face. So we have now canceled your subscription and you will not face recurring charges for it. Also, a refund for this product has been issued. 

    If you need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

    PDIC Customer Support Team! 

  • Initial Complaint

    Date:12/28/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A transaction was made on my account for $97. That i didnt make . I sent it to the fraud division of my credit card . I want it taken off and I dont want any more books . The transaction was made today and I didnt authorize or purchase anything this month from PDIC books

    Business Response

    Date: 12/29/2022

    Hi ****,

    We are sorry that you did not realize you purchased an annual digital subscription. 

    We are offering every customer a one-month free trial to try out our online digital library. You can decide if you want to try it before checkout. Once purchased an order confirmation email is sent and a separate email is sent with login instructions on how to use this product. You can cancel the subscription through our help center at any time you want. Since the subscription was not canceled within the free trial period it got renewed.

    But, please do not worry, your subscription has been canceled and no charges have been levied to your account.

    If you need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

    PDIC Customer Support Team! 

    Customer Answer

    Date: 12/29/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought 3 books. then this month i got a ***** charge. dont know what for, no emails or calls. can"t find a phone number. i dont think this is a very good buisness. tryed email to costomer support, but nothing

    Business Response

    Date: 12/29/2022

    Hi *******,

    We are really sorry you had a difficult time reaching out to us. Unfortunately, we do not have phone support at the moment. But, we are working on building a phone support team soon.

    We are happy to see that you got in touch with us, and our customer support team has already replied to your query regarding an annual digital subscription through email. And, as per your request, our support team has canceled the subscription and a refund for this product was issued.

    Hope this helped resolved your query. If you will have any questions or need any support please let us know, we are here to help! 

    PDIC Customer Support Team!

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 9 childrens books around end of November. That was all I wanted. Was just billed ****** for something That I never ordered.

    Business Response

    Date: 12/29/2022

    Hi ******,

    We are really sorry for the inconvenience this may have caused.

    The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not.

    We see that you reached out to us and our customer support team has already replied to your query explaining how the subscription was purchased along with the benefits of the same.

    As per your request, our support team has already canceled your subscription and a refund for this product was issued.

    If you will have any questions or need any support please let us know,we are here to help! Thank you for being a customer!  

    PDIC Customer Support Team!

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November I purchased books for my Great grandchildren. Today December 28 there was a charge on my account for *****. I only made the one purchase in November so there should not have been another charge. I would like to have it removed.

    Business Response

    Date: 12/29/2022

    Hi ***,

    We apologize for any confusion or misunderstanding that *** have been caused.

    We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want.

    As soon as the purchase was complete an order confirmation email was sent and a separate email was sent with login instructions and how to access the digital library to the same email address used to purchase the books.

    Please do not worry, your subscription has been canceled and a refund for this product has been issued. If you will have any questions or need any support please let us know, we are here to help.

    PDIC Customer Support Team!

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27, 2022 I purchased (3) Christmas books for $54.94 and that is all I wanted. At the bottom of the webpage there was this small checkbox (hard to see) that was already checked-off for another (3) books that I did not want! I only saw this just after I had already clicked the button to complete the transaction and my computer was busy processing. It was too late. I could not go back to remove this extra purchase; and so, I was charged an additional $60.89 (for an unwanted / unbudgeted total of $115.83). I do not want these (3) other books but acknowledged "They got me!" and was going to accept I was scammed and/or deceived by the small print / little checkbox. Christmas comes and goes, and at 2.32AM on the first morning of returning from the holidays (December 27, 2022, I get a text message from my bank saying I was just charged $97.00 from PDIC BOOKS (Puppy Dogs & Ice Cream) for what? A subscription I do not want. This I cannot tolerate, especially from a Children's book publisher. I will accept the additional unwanted hit of $60.89, but please refund my $97.00 immediately, cancel any subscription and do not contact me further concerning future books. Thank you!PS: The only reason I am coming to this website, is because I cannot contact anyone at PDIC to resolve this.

    Business Response

    Date: 12/28/2022

    Hi ********,

    We are really sorry to hear that you were unable to reach us. You can reach out to the customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage) through our ******** page, or you can just email us directly at *************************************. 

    We are not a scam company and it was not our intention to bill you for a product that you do not wish to purchase or anything likewise. Email notifications are sent to the email associated with the purchase as soon as the order is registered along with the complete details of all the items purchased and the total amount paid. We have a 30-day return policy, so even after an order is placed you can return the books for a complete refund.

    Regarding the charge of $97, we are offering every customer a one-month free trial to try out our online digital library. You can decide if you want to try it before checkout. Customers can cancel their subscriptions at any time through the self-service portal or by contacting our customer support team. Since the subscription was not canceled within the free trial period it got renewed.

    Do not worry, your subscription has been canceled and a refund for this product has been issued. Please feel welcome to reach out to us with any questions you may have, and we will be more than happy to help!

    PDIC Customer Support Team!

    Customer Answer

    Date: 12/30/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **********************************

     


  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You are charging me $97.00 for something I did not order or receive. Please credit my account.. Date of transaction 12-5-22. **** card *******************. If you have any questions my phone # is ************. ********* Field

    Business Response

    Date: 12/21/2022

    *********, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:12/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged a fee that was not authorized thought I was buying 3 children books and was charged over ***** for a years subscription. I am returning books and expect a full refund. This is a scam!

    Business Response

    Date: 12/20/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My elderly mother ordered 3 ****s from Puppy Dogs and Ice Cream a month ago. She wanted a Christian **** to give her great grandchildren. The ****s were not great. she was glad she only ordered 3. She was going to buy them for all the families. Then this morning I checked her credit card, and there is a pending charge for $97.00 for something we haven't authorized or ordered. We want our money back and nothing more to do with this company. It breaks my heart that these people pretend to be a *********************** but they are ripping off old people.

    Business Response

    Date: 12/20/2022

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three books for my granddaughter, they were "cute" but not really what i was looking for. I did answer an e-mail, saying this was a one time purchase. we've had computer issues so if there were other emails we did not receive them.Dec 12th there was a charge to my credit card of $97 I'm not interested in more books so please refund this charge of $97 and do not contact me further concerning future books

    Business Response

    Date: 12/20/2022

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. In addition, I have removed you from our mailing list so that you won't get any further marketing materials. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 12/20/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

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