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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 361 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to stop being charged $7.95 every month from this company. I have called them, I have tried to stop automatic payment on paypal & on Jan. 16, 2023 I see I have another automatic payment. I dont know how this tok place to start with.This had gone on for a year. I dont know how to stop them.

    Business Response

    Date: 01/18/2023

    *****, 

    I'm sorry to hear about the issues that you are having. I found the subscription in our system and have cancelled it for you. I have also credited back the charges for the last 3 billing cycles. Please let us know if there is anything further that we can do to assist. 

     

    PDIC Customer Support Team

    Customer Answer

    Date: 01/19/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I plaid 97 dollars for 3 books I received I didn't ask for a membership.. I have tried to contact the company all I get is a computer. I ask for a refund because they say this is all on digital books I have no access for this tye.

    Business Response

    Date: 01/18/2023

    ********, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 01/19/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:01/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some books from this company at Christmas for my Grandkids. I only ordered 2 sets of 3 books but was charged for 3 more books that I did not order but did receive in a total of $173.73. (Which I thought was an outrageous price.) Then the first of January I was charged $104.76 for a subscription that I knew nothing about. I tried to contact them but received no reply. I flied a complaint against them with PayPal but as of date still havent received a reply or anything. I had PayPal cancel anymore reoccurring charges but still need my $104.76 back from them.

    Business Response

    Date: 01/16/2023

    *******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:01/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several Puppy Dogs books for my grand daughter for Christmas this year. The books came as planned, but the following month I was charged ***** on my Pay Pal Credit for a yearly subscription which I definitely did not want. I have tried through Pay Pal to get this charge dismissed without any luck. I would like to see this charge of ***** to Pay Pal refunded. I feel these charges are deceptive and would not have made the original purchase had I known there would be a ***** subscription rate attached. The Transaction ID was ************************ for your help.

    Business Response

    Date: 01/13/2023

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/09/2022 I placed an order for 3 children's books.Now I got charged for a PDIC DIG. LIBRARY. I have no clue what it is and never concerned to buying it unless it was sneaked in the order.PayPal was also notified and I want my money returned.$101.85

    Business Response

    Date: 01/12/2023

    *******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 26/22. Transaction date . 26/. Have not purchased nor did I receive any books from this company in at least two years. I was charged $192. Plus money exchange rate to the amount of $399.75. I contacted them on Jan.9/23. Text reply said it was looked into and I had a subscription not cancelled as well as my physical books. I DID NOT receive books. They obviously have my **** no. From my order of years past. Note said my money would be returned. But what amount? I believe they are replying about a subscription amount. My pension will not afford me to pay for something I have not received. Do I need to cancel my **** No.? Please look into this matter. Is this a reputable company? Thank You. *************************. Thank You. *************************

    Business Response

    Date: 01/11/2023

    *******, 

    I've looked into this based on the email address you provided and I show that you placed an order with us on 10/26/22 for 3 set of books and also added 3 of our 30 day free trials, which expired and led to the subscription charges, which have been refunded. The books show having delivered on 11/3 to the address that we have on file for you. 

    Customer Answer

    Date: 01/12/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:01/09/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After reading the other comments it sounds like everyone else has had the same exact issue! Purchased 3 books in October and a month later got charged $104.32 for an annual subscription purchase that I did not authorize or make. Funny how there is no phone number to contact an actual person. They only redirect you back to their website to again keep redirecting you to something else. My email is not even being recognized for me to log in. Crazy to think about how many people this company is ripping off making all these unauthorized purchases!?

    Business Response

    Date: 01/10/2023

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you spoke with a member of our Customer Support Team yesterday and they have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. We currently don't provide customer support via phone, but are available via email and chat from our website. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 01/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some children's books on Line from Puppy Dogs and Ice Cream. Everything was fine until I got the books. They were NOT of High content. We were disappointed in the claim that they were ********* books, not much.Then suddenly one month later I get another charge (******) I ordered nothing else...in Viewing others complaints, evidently you must check a box or they automatically Bill you for a membership.Then when I tried to call they cowardly re-directed me to their help website. When putting in the data they recuestes...nothing showed and transacciones on my part.Not a first-class operation...and maybe criminal.**********

    Business Response

    Date: 01/10/2023

    ****,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that all charges associated with the subscription have been refunded and I have confirmed that the subscription is cancelled. You should see the refund within 3-5 business days. You were unable to reach us via phone because we currently only have our customer service set up for live chat and email. We will be adding phone support later this year. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Nov. 30, ********************************************************************************** January the company charged my debit card account $97 for a digital library which I did not ask for or want.

    Business Response

    Date: 01/10/2023

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 01/13/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered books which Im pleased with, but I received a call from my credit card company asking me it I authorized PDSI to take payment for a subscription I didnt order. I want my credit reimbursed for subscription fee.

    Business Response

    Date: 01/10/2023

    *******,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 01/11/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

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