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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 361 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Christmas Essentials Bundle (3books) in the dollar amount of $37.96 and my credit card says $103.67. Order number ******* I did not order the **** Digital Library and I do not want this, What a scam you have going. Please credit my credit card immediately, Loved your books but not happy with this additional charge for something that I did not order Please email or call me immediately! Thank you

    Business Response

    Date: 01/09/2023

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:01/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A transaction was made on my account for $97. That i didnt make . I sent it to the fraud division of my credit card .I tried to call the number for PDIC listed on my statement and it just directed me to their website. The transaction was made on 1/5/2023 and I didn't authorize or purchase anything this month from PDIC books. I did purchase my grandchildren a holiday set of 3 books on 12/5/2022 for $37.70. After reading all of the BBB complaints it appears that Puppy Dogs and Ice Cream Publishers dont adequately disclose their intent to bill you $97 for access to a digital library. It is starting to make sense.No one wants to read to their grandchildren digitally, they want to read to them from a book on the sofa. The digital library has never and will never be used.I request that PDIC refund the $97.00 unauthorized charge, and that they make an effort to properly and adequately disclose their intentions to steer unsuspecting customers into the unwanted digital library.

    Business Response

    Date: 01/09/2023

    *****,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:01/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $101.85 for a purchase I did not authorize. I have reached out to the company, Puppy Dogs and Ice Cream, but have not been able to reach them.

    Business Response

    Date: 01/06/2023

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered books on Nov 18, 2022. I was charged $58.90 for the books, which did not include a 20% discount I was expecting. I did manage to contact PDIC through email after multiple attempts, and the 20% was credited to my card on Nov 19, 2022. The following month in December, a charge was made to my card for $102.82 that I did not authorize. I feel the charge was made deceptively because a free 30-day subscription trial is offered (which you cannot remove from your cart at checkout), then the charge was made for an annual fee when the website only refers to a monthly fee. And my original book order was made on 11/18/22 and my card was charged automatically with the annual subscription as a pending charge on 12/17/22 - not really 30 days to me. I tried to contact PDIC again to request a refund, but have not been successful.I would like the $102.82 charge removed from my card and my annual access subscription definitively canceled.I recommend avoiding PDIC because, despite the cute name, I feel they prey on grandparents and older folks hoping we do not pay enough attention to our charge card details to realize what they are charging us. And who needs to pay $100.00 a year to have access to their library of books? There are many businesses to purchase books without any subscription and I strongly suggest that you purchase from those businesses.

    Business Response

    Date: 01/06/2023

    Pat, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 01/06/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for books ($97) I did not order and never received. It appears to be a reoccurring charge that I did not authorize or did mistakenly. I ordered a couple of books before Christmas for my grandchildren that were not this expensive. I am elderly and on a fixed income and this business has several other of the same complaint that I can see. I want a refund and no more reoccurring charges.

    Business Response

    Date: 01/05/2023

    ********, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several books from this company on December 4, 2022. However, I DID NOT order the digital download for 4 payments of $103.79! I have stopped the automatic payments and I want the payment of $103.79 on January 4, 2023 refunded to me!

    Business Response

    Date: 01/04/2023

    ****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:01/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/31/22 they charged my bank account $97.00. I did not order any more books and did not subscribe to anything. In fact I was not impressed with the original order I received. I would never order more!I want the $97.00 credited back to me. Thank you.**** Mode *******************

    Business Response

    Date: 01/02/2023

    ****,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 children's books for a Christmas present for my godson on 11/27/22. I have no complaints about the books. However, this month my credit card was charged $97 for a digital library which I did not want. The transaction ID is *****************. I went back and checked there website. It looks like they attach a digital library- free 30 day trial to every order. After that it says it's **** a month. So apparently I failed to remove it. So I could live with being charged **** for a month. But I was charged $97. I have contacted them and filed a complaint, asking to be refunded. They have not responded. I now see on their website under the reviews that many others have had the same issue. So maybe they have so many complaints to deal with that they haven't gotten back to me yet. Looks to me that this company has a dishonest business practice going.

    Business Response

    Date: 01/02/2023

    ****, 

    I apologize for any confusion regarding this order. In your complaint you mentioned that you reached out to us, but I was unable to find any chats or emails from your email address listed above. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 01/02/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:12/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this "subscription" after I received 3 little paperback books from. PUPPY dogs and ice cream. Dec. 30 my bank account got hit with ***** ** which is ****** ********. WHAT? ********** purchase PDIC Books ***** USD @1.395876 I "cancelled" subscription yet again and want my money REFUNDED IMMEDIATELY. Hope ***** ************. I expect immediate action on this! Thanks to you I cannot make my rent!

    Business Response

    Date: 01/02/2023

    Hope, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 01/02/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would  satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Hope Price

     

  • Initial Complaint

    Date:12/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 28,2022, my First ************ card was charges $104.66 for a purchase I did not authorize.I had bought three books from this company in November, and they were delivered correctly. I did NOT authorize any other purchase or subscription yet was charged.I notice on your (BBB) web site that several other similar complaints have been filed.

    Business Response

    Date: 12/30/2022

    Hi *****,

    We are really sorry to hear that you feel this way, it was not our intention to bill you for a product that you do not wish to purchase or anything likewise. We are offering every customer a one-month free trial to try out our online digital library. You can decide if you want to try it before checkout.

    Email notifications are sent to the email associated with the purchase as soon as the charge is debited from your account. You can cancel your subscription at any time through the self-service portal or by contacting our customer support team.

    Do not worry, your subscription has been canceled now and a refund for this product has been issued.

    Please feel welcome to reach out to us with any questions you may have, and we will be more than happy to help!

    PDIC Customer Support Team!


Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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