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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Reviews

Customer Review Ratings

3.47

Average of 419 Customer Reviews

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Review Details

  • Frances L

    Date: 02/17/2023

    Frances L

    Date: 02/17/2023

    Extremely difficult to cancel. Difficult company to communicate with. PayPal requests that contact with company is made through PayPal. The company makes that impossible. They send you through an extremely difficult, if not impossible maze to cancel. I would NEVER recommend this company

    Puppy Dogs & Ice Cream Inc

    Date: 02/21/2023

    *******, I have researched your orders and see that you were able to make contact with us and that the cancellation was taken care of as well as a refund. Reaching us and cancelling are extremely easy. On our webpage, www.puppydogsandicecream.com, there is a chat icon in the lower right-hand corner of the page that will allow you to submit a ticket or start a chat with our Customer Support Team. Any customer who is unable to cancel their subscription through the normal means, is always welcome to reach out to us for assistance. PDIC Customer Support

  • Karol W

    Date: 02/15/2023

    Karol W

    Date: 02/15/2023

    I purchased 3 books, they arrived. I was satisfied with my purchase. 1 month later, my credit card company froze my account due to suspicious activity from PDIC **** sure enough, they charged over 106$ to my credit card without my knowledge. The payment was stopped by the credit card company and my card had to be cancelled.

    Puppy Dogs & Ice Cream Inc

    Date: 02/17/2023

    *****, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. If the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that there was a dispute for the charge and that everything was refunded. I also confirmed that the subscription is cancelled as well. Please feel free to reach out to us if you have any further questions or concerns. PDIC Customer Support Team

  • Rhonda B

    Date: 02/15/2023

    Excellent company to work with! My grand daughter was elated with these books! And they have such good lessons and messages in them??

  • Gulnazik B

    Date: 02/14/2023

    Gulnazik B

    Date: 02/14/2023

    I ordered 3 books from them yesterday and today when I looked on my credit card statement I saw they charged me for 3 extra books on top of what I bought without my knowledge. I never got a receipt from them or anything just extra charges. I got ahold of them and they told me there is nothing they can do because they order went through. They blamed me and said I checked the add extra books before I bought but I never did because I the screen I was on only showed the one set of books and the price for that 3 set. They are a scam and Im worried they will keep charging my card now.

    Puppy Dogs & Ice Cream Inc

    Date: 02/17/2023

    ********, I have researched your order and see that there were 2 sets of 3 books each ordered on 2/13/23.All of the items included in the order would have been visible as line items on the ************** page where you submit the order and provide payment.I see that you spoke with one of our Customer Support Team members and they have given you the instructions to return any unwanted books. A refund will be processed as soon as we are able to confirm the return of the items. Please feel free to contact us if you have any further questions or concerns. PDIC Customer Support

  • Delores T.

    Date: 02/14/2023

    Delores T.

    Date: 02/14/2023

    I want my $97.00 back. DO NOT want their services.

    Puppy Dogs & Ice Cream Inc

    Date: 02/17/2023

    *******,I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. If the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support Team

  • Melanie C.

    Date: 02/14/2023

    Melanie C.

    Date: 02/14/2023

    I ordered 3 books for Christmas for my grandchildren. I was pleased with books content. In January 5 I am billed again on my credit card for 97$US (****** ********) I had not ordered this. Please unsubscribe me. This was not transparent. I did not receive any books in January.

    Puppy Dogs & Ice Cream Inc

    Date: 02/17/2023

    *******, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. If the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support Team

  • Mary G

    Date: 02/12/2023

    I have been happy with the merchandise as well as the service!

  • Barbara R

    Date: 02/11/2023

    Great granddaughter loves the books. Loves receiving her special packages.

  • Michelle Ireland

    Date: 02/09/2023

    Michelle Ireland

    Date: 02/09/2023

    I was billed TWICE for 3 books and cannot get ahold of anyone to help me. My next move is to have my credit card company fight the extra billing! Close this company DOWN!

    Puppy Dogs & Ice Cream Inc

    Date: 02/10/2023

    Michelle,
    After pulling up your information, I see that there was an order placed on 1/19/23. There were 2 book bundles listed on the order and you contacted us stating that you only wanted the one bundle. I also see that we processed a refund in the amount of $32.78 for the second bundle at that time. It appears that the bundle that did get sent was delivered. If there is a further refund that you are looking for or perhaps another email address that may have a different order I'm not seeing, please contact us via our website. We don't currently have phone customer support, but are happy respond via chat or email.

    Robert F.
    PDIC Operations Manager

  • Katie C

    Date: 02/09/2023

    These books on emotions were great for my 4 year old. I was able to read them to her at night and provide her ideas as to how she can work on calming down when she gets upset. We want to teach our kids that it's ok to have emotions, but it's all in how we handle them at the time that they occur. Thank you Puppy Dogs & Ice Cream Inc.! -**************

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

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