Business Profile
Book Publishers
Puppy Dogs & Ice Cream IncHeadquarters
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Reviews
Customer Review Ratings
3.48/5 stars
Average of 416 Customer Reviews
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Review fromDEBRA H
Date: 01/21/2023
1 starDEBRA H
Date: 01/21/2023
Ordered three books that talk about helping kids and feelings. As an adult I feel sad, anxious, and depressed for falling for yet another scam.Puppy Dogs & Ice Cream Inc
Date: 01/23/2023
*****, I see that you reached out to us on 1/21. We responded asking that you submit a ticket so that our Customer Support Team could assist with your request, but I don't see that a ticket was ever created. Please go to our website (www.puppydogsandicecream.com) and click on the chat icon in the lower right-hand part of the screen to access our help center and create a ticket. We'll be happy to address any concerns that you may have.Review fromAnne P
Date: 01/16/2023
1 starAnne P
Date: 01/16/2023
I ordered 2 sets of the books in October, receive them and was billed $113.34. In November I was billed $104.28 and cannot talk to anyone! It automatically goes to a medical special. This seems to be a SCAM and I want my name off the list and the $104.28 refunded. This company acts like they are a religious, faith based company and if they are trying to get a subscription I DO NOT want it! They are far from what they advertise!!!! My **** is showing the initial charge on October 27 yet posted on October 29. The second was on November 27 and posted November 29. How do I get my money back when no one answers their telephone to talk about this????Puppy Dogs & Ice Cream Inc
Date: 01/17/2023
****, Our Customer Support Team is available via Chat or Email, but we do not currently have support via phone. Any time that you need assistance you can click the chat icon in the lower right-hand side of our web page to initiate a conversation. I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support TeamReview fromMeghan F
Date: 01/13/2023
1 starMeghan F
Date: 01/13/2023
This is a horrible company. So many complaints that I am reading about and I am unfortunately having to add one myself. I ordered books back on 12/7 for $42.00. Received the books ok, not the best quality, but whatever. Nice Christmas gift. I then had an unauthorized charge for $97 on 1/7/23. Thankfully my bank caught it as fraud and closed my debit card and put a hold on my account. This has been such a hassle!!! Not having access to your debit card and having to pay with cash everywhere I make purchases. And looking at all complaints and reviews, I can agree with them at all!!! I have reached out to the company about a refund but no one has ever reached out. Hoping this will stop soon so no one else becomes the victimPuppy Dogs & Ice Cream Inc
Date: 01/16/2023
******, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us on 1/13, and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. PDIC Customer Support TeamReview fromLeAnn D
Date: 01/12/2023
1 starLeAnn D
Date: 01/12/2023
I think this is all a scam. I did purchase 3 books for my granddaughter and while the quality of the books was good, she did not like the content. If I had been able to preview the books on their site, I would not have purchased them. I was enrolled automatically in their digital library- which I do not want- and am trying to get my money back since I canceled my subscription. However their web page does not work.Puppy Dogs & Ice Cream Inc
Date: 01/13/2023
*****, I apologize for any confusion regarding this order. Please be aware for the future that you can preview any of our books by clicking on the image of the book on our website. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support TeamReview fromKaren H.
Date: 01/11/2023
1 starKaren H.
Date: 01/11/2023
This company has horrible customer service. There is no phone number and when I tried to e-mail them today I couldn't. Kept saying I had no account with them. I received an email today 1/11/23 at 10:33 a.m. from *****@ PDIC Books wanting me to buy another book. NEVER. I kept the previous order but wasn't really happy with them. I got charged $104.28 on 1/2/23 for an online subscription that I do not want, and I did get an email to go through to them at that time but never heard back from them nor have I received a credit on my charge card. What a scam.Puppy Dogs & Ice Cream Inc
Date: 01/12/2023
*****, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support TeamReview fromRichard M
Date: 01/07/2023
1 starRichard M
Date: 01/07/2023
The company has a practice of charging $97.00 for access to a digital library, which is automatically added on to your book purchase 30 days later. Classy! This needs to be more adequately and prominently displayed during the initial purchase. Calling is a waste of time, the phone number just refers you to the website. Honestly the books were nice.Puppy Dogs & Ice Cream Inc
Date: 01/09/2023
*******, Thank you for the feedback. I see that your order was placed using a different email address and that you there is also a separate complaint under that email address which we have already responded to. As noted there, your refund has been processed and may take 3-5 business days to settle on your account. The information concerning the subscription is presented quite prominently during the ordering process and is also visible as an item included in the order on the order submission page. I hope that this addresses all of your concerns. I'm happy to hear that you enjoyed the books and want to thank you for being a customer!Puppy Dogs & Ice Cream Inc
Date: 01/09/2023
*******, Thank you for the feedback. I see that your order was placed using a different email address and that you there is also a separate complaint under that email address which we have already responded to. As noted there, your refund has been processed and may take 3-5 business days to settle on your account. The information concerning the subscription is presented quite prominently during the ordering process and is also visible as an item included in the order on the order submission page. I hope that this addresses all of your concerns. I'm happy to hear that you enjoyed the books and want to thank you for being a customer!Review fromMartha N.
Date: 01/01/2023
1 starMartha N.
Date: 01/01/2023
This company bills you for items/membership $104.00 which I did not order. They returned the funds the first time but now they are trying to bill me again. I have e-mailed the but its Sunday. The books I purchased for granddaughter were really nice and delivered on time but the extra billing for something I did not order is inexcusable. Is there a government website that I can report this to because I know I am not the only one.*****************************Puppy Dogs & Ice Cream Inc
Date: 01/02/2023
******, I apologize for the frustration that you've had with this situation. I see that you have been in contact with our Customer Support Team and that they have looked into it. We only show that the charge was billed once and has been refunded. Is there any chance that the second amount you are seeing on your statement is the refund showing up? I currently show that we have only charged you for the original books that you ordered. Please feel free to reach out to us if you have any further questions or concerns.Martha N.
Date: 01/02/2023
The second time I checked my account and I deleted the charge before they had a chance to bill me again. They said they don't keep billing information but that can't be true if it shows up in my account!! Then this morning I checked my account again and they had two items in my cart, which I also deleted.Review fromFred T
Date: 12/29/2022
1 starFred T
Date: 12/29/2022
This company sold me 3 books early in December for about $30.00. Now on December 28, 2022 PDIC has charged $97.00 to my credit card for something I did not order or authorize. I am disputing the charge. This company has an over-zealous marketing scheme and needs to be avoided for making unauthorised charges to customers. *********************** ********, ** 12/28/2022Puppy Dogs & Ice Cream Inc
Date: 01/02/2023
****, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that all charges associated with the subscription have been refunded and also confirmed that it is cancelled as well. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support TeamReview fromResa G
Date: 12/28/2022
5 starsLOVED the books we purchased. Had a small issue upon order and it was very quickly remedied! Great service! Great products!Review fromSandy J
Date: 12/28/2022
5 starsGreat service and awesome childrens books. 100 percent satisfied and will order again!
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