Reviews

Review Details

• Review fromUna W

  Date: 09/08/2022

  5 stars
  Highly recommend these books. My granddaughter has learned great ways to deal with her emotions

• Review fromRobert R

  Date: 09/08/2022

  1 star

  Robert R

  Date: 09/08/2022

  My credit card account shows an unauthorized $97.00 charge for books. I did not order this and don't want it. Something was said on this site about a digital subscription but I don't do digital books nor would I knowingly agree to them. So now what do I have to do to stop this and get a refund? This shouldn't be happening !!!

  Puppy Dogs & Ice Cream Inc

  Date: 09/09/2022

  Hi,We are really sorry to hear that you did not realize you have purchased an annual digital subscription. We see that you reached out to us and our customer support team has already replied to your email with an explanation of how the subscription was purchased along with the benefits of the same.Please be rest assured, that your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued and your funds will get credited back to your account in a few days.If you still need any help, please feel free to reach out to us for any questions and we will be more than happy to assist you!

• Review fromCynth E

  Date: 09/08/2022

  5 stars
  Great books, loved the stories and pictures. My grand kids really enjoy the books

• Review fromAng V

  Date: 09/07/2022

  1 star

  Ang V

  Date: 09/07/2022

  I am having the same problem as others are having. I ordered my books for $76.90 and now I get a new order confirmation for $94.90. The book selection on my new order stayed the same but the prices changed! I tried to do a "Chat" but their site always says "Back in 3 hours". When I leave an email at the help center, all I get is a reply saying.......You've reached us outside the chat hours ?? Our chat hours are 8 AM to 2 PM PST, Monday to Friday.We are converting your ticket to an E-Mail conversation. Here's what will happen now:You will receive this conversation via E-Mail so you can go ahead and close this conversation ??If you want to add any additional information to your case, just reply back to this message ??I will get one of our Customer Support Buddies on your case ASAP ??????I wish I had read the reviews before ordering!!!!!!!!! I wish I could just cancel my order (it has NOT been shipped yet) and get my money back!

  Puppy Dogs & Ice Cream Inc

  Date: 09/09/2022

  Hi,We are really sorry to hear you had a difficult time reaching out to us.Wechecked your case and see that couple of emails you sent were autoclosed by our Task Bot requesting to raise a customer support ticket through our help center.Our help center is designed to answer frequently asked questions so that general queries are resolved promptly and faster and do as much self-service as possible. It also helps our customer's queries get resolved even without reaching out to us.However, we are happy to see that you were successfully able to create three support tickets and got in touch with our customer support team. Our team did respond to all the tickets promptly and all your queries were resolved then. You asked for the discount to be applied and the correct address to be updated. As per your request, the discount was applied and a refund was issued also the correct address was updated by creating a new order number for you.Also, a separate ticket was created by you to know the clarification about the $76.90 and$94.90 charges, and our support team has given a complete explanation about the charges and has shared the order confirmation page for the original order and reship the order. So we are glad thatour team has taken care of all your queries and helped in the best way possible bydoing what wasrequested by you.Please reach out to us with further details as needed and we will be more than happy to help!

• Review fromBetsy P

  Date: 09/05/2022

  5 stars
  Our 3 young granddaughters and their mom enjoyed the first set of books I ordered from this company, so I ordered more for them to enjoy! The second set ordered should arrive soon. I look forward to the granddaughters' responses for these books as well.

• Review fromGinger G

  Date: 09/05/2022

  5 stars
  I bought the "Everyone Feels" series. Great books for parents and their children!

• Review fromLon G

  Date: 09/05/2022

  1 star

  Lon G

  Date: 09/05/2022

  Don't order from this scam copy. Saw the ad on ******** and it's a scam.I also am having the same problem other are having. I ordered books pay with my debit card and to day I find a $97. Charge to it for books I didn't order. I sent an email they reply to go to help center. I have tried over 5 times to go there. All I get is a screen showing 3 black dots going across it. Then almost done comes on and then goes to blank screen. *** sent emails telling them this and asked to cancel order, asked were the order was been sent and for a phone number to call customer service. No reply.Tried to call and they refer to the web site which doesn't work.

  Puppy Dogs & Ice Cream Inc

  Date: 09/07/2022

  Hi,We are really sorry to hear about the inconvenience caused to you while trying to reach us. You can reach out to the customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage) through our ******** page, or you can just email us directly at ************************************** However, we were not able to find any messages sent to our team but you can always cancel your subscription through our help center yourself. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. Do not worry, your subscription has been canceled and a refund for this product has been issued.This is how you can raise a customer support ticket. It is easy:1. Just go to our website: https://shop.puppydogsandicecream.com/2. Click on the chat icon.3. Select "Contact Customer Support"4. Follow the steps to get connected to one of our agents If you would need any help in the future please visit our website as mentioned above and raise a support ticket - we are always there to help.

• Review fromanne m

  Date: 09/05/2022

  1 star

  anne m

  Date: 09/05/2022

  scary. I am one of the people that is being charged without authorization for books which I have not received. Tried to contact them to terminate further withdrawals as well as get a refund and can't get in touch with them. Scam.

  Puppy Dogs & Ice Cream Inc

  Date: 09/07/2022

  Hi,We are really sorry you had a difficult time reaching out to us. You can reach out to the customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage) through our ******** page, or you can just email us directly at ************************************** However, we were not able to find any messages sent to our team but you can always cancel your subscription through our help center yourself. We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. Do not worry, your subscription has been canceled and a refund for this product has been issued. We care about all our customers and if you would need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

• Review fromLaura W

  Date: 09/04/2022

  5 stars
  I bought these for my 4 1/2 year old granddaughter whom is slightly on the spectrum. We keep these in a special place (away from her other books). Thou some of the context is above her age it gives me the insight on how to massage the message to her level. She loves these books and asks me to read them multiple times in the same sitting! The Everyone Feels Sad Sometimes was perfect when I had her for 5 days while parents were away. We did add but most of the time, Im happy! Looking forward to my next shipment!

• Review fromCeven B

  Date: 09/02/2022

  2 stars

  Ceven B

  Date: 09/02/2022

  When I ordered first three books to see if theyre what I was looking for for my grandchildren, I didnt authorize anymore books to be shipped, therefore I had $105.85 charged to my credit card pending yesterday. It is suspicious to me how Puppydogs and Ice cream wants customers to go online to refuse, cancel or express our concerns through chat with customer service or email them. I have sent messages through chat to them at 8:00 am yesterday and gotten No reply from them. I have email them around 11:00 today no response have I gotten. Therefore I do not trust this company and give them a rating of two stars. I did read all the fine print as well and I didnt see nothing about sending books automatically and I didnt want anymore shipment of books either

  Puppy Dogs & Ice Cream Inc

  Date: 09/07/2022

  Hi,We are sorry to hear that you had issues contacting us. Wechecked your case and see that couple of emails you sent were automatically closed asking to raise a customer support ticket through our help center.Our help ************ our customers get answers to frequently asked questions faster and do as much self-service as possible. It also gives a quick and easy way to reach out to our customer support team.We are glad that you recently created a support ticket and got in touch with us and our customer support team already replied to your query. As per your request, your subscription has been canceled. Please do not worry, you will not face recurring charges for it and also a refund for this product was issued.Please let us know if you would have any questions or concerns - we are here to help!