Complaints

This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jack In The Box Inc has 795 locations, listed below.

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• 

  Jack In The Box Inc

  9357 Spectrum Center Blvd San Diego, CA 92123-1444

  
• 

  Jack In The Box Inc

  10685 S Fortuna Rd Yuma, AZ 85367-7278

  
• 

  Jack In The Box Inc

  3023 S 4th Ave Yuma, AZ 85364-8123

  
• 

  Jack In The Box Inc

  2531 W Valley Blvd Alhambra, CA 91803-1935

• 

  Jack In The Box Inc

  2125 Windsor Ave Altadena, CA 91001-5305

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer who frequents two of my local Jack in the restaurants (*********************** and *************/ **** ***** location). Because of dietary restrictions there are only certain items I am able to order. Two weeks ago I went to the Evergreen location and ordered my usual, a side of bacon, large french fry, and large drink. I was told by the employee I could no longer order any sides. I canceled my order and went to the Jack in the box on ******* ******** which accommodated my order. Today 6/12/23, I went to the ************ location and was told I could not order any sides i.e no, bacon, eggs, hamburger or sausage patties. Normally this would not be a problem but it discriminates against individuals with food restrictions such as, celiacs and other food allergies, not to mention individuals who follow low carb, keto, or diabetics who have to watch sugar and carb consumption. All the items now unavailable at these restaurants are mainly proteins and gluten free.

  

  Business Response

  Date: 06/14/2023

  complaint ID#: ********

   

  Hello,

  Thank you for contacting us.  We reached out to ************ and left a voice mail message and emailed out contact information as well.  

  We have forwarded their comments to the district manager.

  Thank you

  ****************

  Jack in the Box

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/08/23 1:25 pm ordered a take out ************ croissant discovered mold on the bread immediately told manager to receive full refund

  

  Business Response

  Date: 06/12/2023

  complaint ID#: ********

   

  We were able to reach out to ******************** and addressed the issue.  She was happy with the apology letter and Certificate that we are sending out.

   

  Thank you

  ****************

  Jack in the Box

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on the app on 5/12/23. One of the items was a chocolate milkshake for $4.99. when I got to the store, I was told that they don't have milkshakes and that I have to contact the app for a refund. I contacted the app and never received a reply. I wrote to the company and never received a reply. I messaged their social media page for the jack in the box mobile app and they never opened my message to read it. I did receive an automated email asking me if I was satisfied with how my issue was handled and I replied back to that email telling them that nobody from Jack in the box has ever addressed this or attempted to communicate with me. Jack in the Box owes me $4.99 + tax. I'll continue to try and get this refund until I'm refunded but I won't go away until this happens.

  

  Business Response

  Date: 06/09/2023

  complaint ID#: ********

   

  Thank you for contacting us.  We have provided a refund for the shake that was not available and emailed a confirmation to *****************  

  I have also mailed an apology letter with a Combo meal certificate for future visit at any Jack in the Box location.

  Please do not hesitate to contact **.

  Thank you 

  ****************

  Jack in the Box

   

   

   

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 3, 2023 2:06pm they did not give us all of our food but charged us like they did then returned there with receipts they refused to give us the rest of the food our refund or money they also keep their phone off the hook so they cant receive calls. We spent 35 dollars and only got 20 dollars worth of food. We need our money back

  

  Business Response

  Date: 06/08/2023

  complaint ID#: ******** 

  Hello;

  We have reached out to ************** by phone and email today.  We provided our contact information and invited her back and offered to send certificates for future visits.

  If this guest contacts us back, we will be happy to address their issue. 

   

  Thank you

  ****************

  Jack in the Box

   
  

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 25, 2023, I spent $5.97 at location #**** (***********, **. *****). Drive thru - the variety munchies box was fried in old grease you can taste and had a misleading poster, by having 4 mozzarella sticks posted, although you only get two in the box. I asked for a refund and was denied. I was given two mozzarella sticks for the sake of arguing about bad signage. That does not make up for giving me bad food. The tacos were mush and tasteless besides grease. I didn't go back to the store for arguments sake. I contacted Jack in the box and never received a response. I want my money back.

  

  Business Response

  Date: 06/05/2023

  complaint ID#: ********

  Hello, 

  We reached out to this guest via phone and email.  Should they contact us back, we would be happy to address the issue.

   

  Thank you 

  ****************

  Jack in the Box

  Customer Answer

  Date: 06/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID #********.  I have done what was asked in giving my address to receive a complimentary certificate,  on 6/5/23 same day email was sent. It's been 4 days and I have not received it. We're in the same State several hours apart ,driving time. I  should have gotten it within 2 days. Issue has not been resolved yet.
  
  Regards,
  
  Masai Rouis
  
   
  

• Initial Complaint

  Date:06/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered me and my daughter some food from jack in the box I went through door dash to order I order us some ********************* and order me 2 Cheesecakes and when I opened the cheesecake and already started eating I had 2 bites and when I was gonna to take the 3rd bite as I turn it off its side I noticed mold on top of the cheesecake and I stopped eating it and immediately contacted DoorDash and jack in the box

  

  Business Response

  Date: 06/02/2023

  complaint ID#: ********

  We were able to contact ************************* and address this issue.  

   

  Thank you

  ****************

  Jack in the Box

  ************

  Customer Answer

  Date: 06/02/2023

  I dont accept there response I will no longer eat there and neither will my family and friends 

  

  Business Response

  Date: 06/05/2023

  Complaint ID #  ********

   

  I spoke to ************** personally and addressed the issue.  I mailed out an apology letter and some certificates in case she decides to go back to any Jack in the Box locations.

  At this time we consider this report closed.

  Thank you 

  ****************

  Jack in the Box

   

   

   

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered **** through the mobile app around midnight on March 31st, the order got cancelled because the store was closed. They canceled that charge so I ordered again from a different location only to have my card charged but no sign of my order or delivery. No email, no text, and nothing in the app about my order but my card is still charged. I would like a full refund

  

  Business Response

  Date: 06/02/2023

  complaint ID#: ******** 

   

  Hello,

  We were able to provide a full refund to ************************* Account for this order. We emailed a confirmation of the refund with our contact information to this guest.   

   

  Thank you

  ****************

  Jack in the Box
  

• Initial Complaint

  Date:05/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food from jack in the box on May 26, 2023 at approximately 7pm. When I checked my food it was oily, burnt and not fresh. The employees had the doors locked so I couldn't enter the facility for a refund.

  

  Business Response

  Date: 05/31/2023

  complaint ID#: ******** 

  We reached out to ************************* by phone and left a VM Msg and our contact information. We also Emailed our contact information to ************************* to call ** back.  

  As of this morning, we have not heard back. Should ****************** contact ** back, we would be happy to take care of the issue.

  Thank you 

  ****************

  Jack in the Box

   

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about February 20/21 around midnight, I ordered from the drive through lane. I was the only customer. I had a promotion coupon from the back of a receipt from a visit to another Jack in the Box in Hillcrest for BOGO JumboJack. I asked for either grilled onions or red onions but not white raw onions. They are supposed to have all 3 varieties according to management. I used my debit card for the purchase. When I got home the burgers had raw white onions and no pickles and no receipt for the card use or the restaurants purchase receipt to file an experience claim based on information on the restaurant receipt. The following Monday Filed a complaint ********** customer service to report the issue and received an email with a event ID **************** and a specific phone number to call, ************. Several times during business hours I tried this number but a recording said they were closed!! Finally after a few days a person named ******** answered, apologized, took my information and said a District Manager would call me shortly. I told her I was also overcharged because I had just checked my bank account and was charged $5.59 for a $3.45 purchase found on their app. After 2 weeks no one called. I called her back and got the same recording they were closed. Days later ******** answered and gave reasons why the recording plays during business hours. Pretty weak excuses for this size company. I asked how a District Manager could refuse to call an unhappy customer and asked if she had confirmation he received her messagesshe said NO!! So I asked if another responsible company officer would kindly contact me. She said she would tell her manager. This exercise repeated itself again as recent as May 12 with not a single call to me! Im done trying to resolve this directly with the company and ask BBB to intervene.The store location is *****************************************

  

  Business Response

  Date: 05/31/2023

  complaint ID#: ******** 

  We followed up with the restaurant district manager and she reached out to ************** and addressed the issue.

  ************** was satisfied with the follow up. 

   

  Thank you 

  ****************

  Jack in the Box

   

   

   

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered through the app. Once I got to the restaurant it said they are closed for the night. I want my compensation plus gas money or the equivalent of my total bill. Make it right.

  

  Business Response

  Date: 05/19/2023

  complaint ID#: ********

   

  We spoke to this guest and provided a full refund for this order and guest was satisfied with follow up and refund.

   

  Thank you

  Maryam

  Jack in the Box

  Customer Answer

  Date: 05/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************