Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company uses misleading advertising, suggesting you file free search. After several minutes of waiting and answering questions, you can only get the results of your free search by signing up for the service.

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******* *******, ID ********.
  

  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/02/2025

  Your advertising is misleadingplain and simple.  You lure the curious as well as potential customers to believe they will be able to get a free report to see what they would be buying if they sign up.  After 5 minutes of question answering, you conclude by providing nothing and saying the person has to sign up to see the results.  Having been in business for over 40 years, I most certainly understand that the process of your business costs money. But customer acquisition is also a cost of doing business.  It is common to provide a free peek as a marketing tool. As to the terms you refer to, poll your employees to see what percent ever really read the multiple pages of lawyer gibberish as opposed to just hitting accept to move on to the intended task.  We both know the point of these listed  terms is not to inform, but to cover your very large corporate rear end.
  

  While you argue that you are in compliance with the law and hide behind the full disclosure of your terms, the reality is that you know for a fact you are being duplicitous, In this regard, you are losing not only business from those may want your services but who dont want to play your game but also the potential referrals from those who, whether they may immediately want your services or not, are impressed with the provided sample. Such was my case. I own some income producing property and was interested in seeing what your product looked like, what it covered, and how I might benefit from it in the future. That ship has not only sailed; it sunk like the Titanic. In business, my attitude towards clients was to give them exceptional service and to treat everyone fairly, as I myself would have wanted to be treated.  You apparently prefer the lure and mislead approach.  To each their own.  Trust that when the time comes that I may need a service like yours, you will not be the company I will contact.

   

  

  Business Response

  Date: 01/03/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* *******, ID ********.
  
  To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.
  
  Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: ******************************************************;
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 01/18/2025

  There is no dispute that the company provides its services for a fee as it should, only that it employees questionable and unethical marketing practices to entice people by a seeming free sample only to want to be paid for that sample.  This exchange makes it clear they will not admit their unethical marketing practices and have no intent to even entertain that they are.  I have no further comments, only to alert prospective people who may be lured by the companys questionable marketing.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled Truthfinder over a month ago and they still continue to take money out of my account. I want my money back and them to leave me alone and stop taking money out of my account

  

  Business Response

  Date: 12/31/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *****, ID ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  Members have the option to end their membership whenever they wish, either by accessing their account online, reaching out to phone support, or by emailing our support team. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to December 31, 2024.
  
  We have cancelled all memberships and reversed the pending charges on Ms. ****** account back to the payment method used to enroll, and no further charges will be incurred. As a courtesy, we have refunded an additional month of charges back to the payment option on the account.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an advertisement regarding identity search. It became an offer to ask for information on a search of offenses. As i completed this I realized it was not the type of search (mostly criminal behavior) that I wanted. I logged out. The next thing i knew was a charge on my credit card. I tried to call them, but a human never answered. I knew nothing about a monthly charge and was shocked to find I now have 3 months of charges of about $90. After calling Truth Finders many times and Discovery I realized this was not a reputable company. I did not see anything about becoming a member of ****Their ad said i could cancel whenever i wanted. This was a lie because no one ever answered the phone. I froze my Discover card but within one day they emailed that it was my error. Even so I should be allowed to cancel the so-called membership. Im willing to pay for one month even though I never received any report.

  

  Business Response

  Date: 01/03/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ********* ******, ID ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  Members can easily cancel their account online within their account or reach out to our support team by phone or email for help to ensure that there are no unexpected charges incurred.
  
  The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are illegally scraping information from the dark web and publishing it for profit on their website making it impossible for people to remove information without uploading even more sensitive information which allows them to sell it to their partners. When contacted, they send you a basic email response pointing you to their website to "remove your information." They ask for your DOB. They don't have my correct DOB as they have two profiles for me, both with wrong information for age. So it is impossible to have said information about me removed because what they have is only a partial truth. Some is right, some is wrong, DOB is wrong. I want them to remove the two profiles in this photo as they are attempting to reference me in ****, **. This information was taken from data breaches, not ethical websites as no proper business establishment EVER releases PII such as DOB as it is against the law in all 50 states.

  

  Business Response

  Date: 12/30/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ****, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ****** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support 

  Customer Answer

  Date: 12/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I decided to find the information about myself and the information they are given to the people is unacceptable. They lying that I was under Govermental control and even yet. ************. Is this not a bad nightmare? What a shame. They charging people money for there service saying obnoxious sings about the people, its terrible. Ill write about them to all the other Agencies. I never had eve a misdemeanor charge , again, never in my life!!!!!!

  

  Business Response

  Date: 12/26/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** ******, ID ********.  
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress Ms. ****** background report from appearing on TruthFinder.com and affiliated  people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  Ms. ****** request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I signed up the end of July 2024 with *************. it was a five day trial. I immediately used it, and the search did not work for me. So I called the company and canceled. these people continue to take money out of my account each month. $31.87. They withdraw August 5, September 5, October 7, December 4th. Total of five withdrawals from my account. Dealing with a bunch of trauma going on right now, and death in the family. I was slow full to get back in touch with somebody with this issue. They took from me a total of $127.48. I spoke with my bank today. They gave me the listings of all monies deducted from these people. The representative that I spoke to today at truthfinder. she told me that no money was taking from my account for December 4th. I informed her I see they took money out. Plus, I just got off with the Bank institution representative. She also pointed out December 4. Now theyre trying to tell me. I never canceled. That is a flat out blatant lie. I was also informed that they will only giving me back Only,for November 4, 2024. She cant go back any further. I told her that Im going to be reaching out to the Better Business Bureau on this company. I did not Authorize for your *** To take my money. I canceled, and I want my money back. Hopefully I can upload to show you December 4. If you need the rest, I can come back at a later date, because I have to Go to my bank statement online. Snap a picture then upload to you. I want all my money back. I am a senior on disability. I feel like Im being taken Advantage of and lied too. For this reason, I dont mess with trial basis. because Im searching for my late grandmother that was stolen at birth. I gave them a try with no help. I immediately canceled before the time Help. Now they want to hold my Money Hostage. This is Hardship taken away from having a roof over my head. I need my money Bills. They are playing games with me, and lied. I Pray for Restitution that you can Resolve. Thanks

  

  Business Response

  Date: 12/31/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** Only, ID ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  We have cancelled all memberships and refunded additional amounts on Ms. ****** account to the payment method used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot successfully request to suppress my personal information from TruthFinder/PeopleConnect due to their removal tool not being operative. This is a legal right I have that is not being honored. I request that the job of suppressing my personal data/information for sale (report ID included in complaint details) be finished from the two results that are associated with my identity (report IDs: ************************************ and 482feea8-013c-4435-a6b3-266c19aabd7d).

  

  Business Response

  Date: 12/30/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *** *******, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Ms. ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  

  Customer Answer

  Date: 12/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *******
  
   
  

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam website, makes you waste your time waiting for fictional results then it wants you to pay a ridiculous amount to see the results. I'm quite sure the results are useless I need to find an email address and it won't find it.

  

  Business Response

  Date: 12/19/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *** Digital, ID ********. 
  
  As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Mr. ********* expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in over a. Week ago to have the agent manually remove and opt out my information and its still on there!! These leeches need to get rid of and delete my information as requested!!! My URL is *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** But see the screenshot provided to locate my profile !!!!

  

  Business Response

  Date: 12/18/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** A. *****, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ******* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my money back! I keep sending them the documents they want and Im not getting a response. The web site is a joke its trash. I cancelled the membership within 10 minutes of getting it.

  

  Business Response

  Date: 12/18/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *****, ID ********. 
  
  As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. 
  
  Lastly, we have cancelled and refunded Ms. ******* account back to the payment method used to enroll, and no further charges will be incurred. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 12/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****