Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16th 2024, Truthfinder.com, without authorization, charged my deceased father's bank account for $29.97 causing the account to fall into the negative. My father passed September 17th 2024 while in hospice care and did not sign for any services from Truthfinder. As excecutor of the estate I cannot close the bank account until this matter is resolved. I have also contacted the bank to contest the charge.

  

  Business Response

  Date: 12/17/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ******, ID ********. 
  
  We offer our sincere sympathy to ***** ****** on the loss of her father. We understand that unfortunately, his credit card was used to obtain services from TruthFinder after his passing.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Ms. ******* expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 12/17/2024

  My father's name is **** ****** and I no longer have his bank debit card as it was shredded after his passing and he did not have a credit cards nor a ****** account. I do not know what email was used but it was not his as I am able to monitor that account and fiound no correspondence from Truthfinder. Please don't make this harder than it has to be, all I am asking for is a simple refund

  

  Business Response

  Date: 12/18/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ******, ID ********.
  
  Under normal circumstances, when a user is able to provide identifying information in order to locate an account, we are able to resolve their issues. We understand that this may not be feasible information to obtain for Ms. ****** and would like to offer different alternatives in locating her father's account.
  
  In order to investigate Ms. ******** situation further, please contact have her contact her father's financial institution and ask them to provide her with at least one of the following:
  
  Acquirer Reference Number
  Merchant Order Number
  Merchant Transaction ID
  Network Transaction ID
  
  We understand the importance of resolving Ms. ******** request as soon as possible. We look forward to her response and resolving this request to her satisfaction.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TruthFinder.com has a very deceptive entrance for their site that is gathering information about people while claiming to be finding information for you, with the largest problem being that after this long process that collects your information and makes it seem like they are doing some live search of information, 15 to 20 minutes later is when they tell you that you must them pay them for the information they said they were going to gather. There is no information at all that they are performing a service for a fee or that they are gather your information, in fact, their site says that they protect your data. It is only after this long process of deceptive information gathering of my personal information and then a request for payment that it was clear they are gathering my information, which is what they are in the business of apparently. Gather and sell people's information, but it is done so deceptively. This place needs to be fined for their deceptive practices and their claimed A rating with the BBB should not be that high of a score, this company is doing bad things.

  

  Business Response

  Date: 12/18/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** *****, ID ********. 
  
  As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled this subscription as of 3/24/23. I am still being charged monthly on my credit card. Ive even filed disputes that were resolved in my favor. When I log in to their website it shows the status as cancelled.

  

  Business Response

  Date: 12/17/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *** *****, ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am to 4:00pm Pacific time (10:00am to 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used truthfinder on dec.8th 2024 this company is a complete scam there information is inaccurate and old. There ads are misleading and false advertising .

  

  Business Response

  Date: 12/13/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** ********, ID ********.
  

  As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. 
  

  Lastly, we have cancelled **** Mortimers account and no further charges will be incurred. We are unable to refund the charges on this account.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an offer to seek a report for 50 percent off. Truthfinder took my payment and would not allow me to see the report saying they wanted me to pay the cull price on top of the 50 percent I already paid. I want a full refund. I got NOTHING for my money.

  

  Business Response

  Date: 12/09/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ********, ID ********. 
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***** Sullivans expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** A ****** ***************************** *************************** ************ 12/03/2024 TruthFinder Support Team P.O. ********************************* Email: ******************************* Subject: Request to Update Public Records with Phone Number Dear TruthFinder Support Team,I am writing to request an update to my public records in your database. Specifically, I would like my current phone number to be added or updated in your records to ensure the accuracy and completeness of my profile.Details to Update:Phone number: ************ I have attached proof of my identity and documentation verifying my current phone number for your review. Please let me know if additional information or documentation is required to complete this request.I kindly ask that this update be processed promptly. Once completed, I would appreciate confirmation of the update to my public records.Thank you for your attention to this matter. Please feel free to contact me at ************ or via email at *************************** if you have any questions or need further information.Sincerely,**************************************************************************************

  

  Business Response

  Date: 12/04/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use.
  

  Since we do not create or add to the information we obtain and only display it, we are unable to correct information on their report or remove certain information from it.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 12/05/2024

  Kindly consider updating your database

  

  Business Response

  Date: 12/05/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use.
  

  Since we do not create or add to the information we obtain and only display it, we are unable to correct information on their report or remove certain information from it.
  

  In order to suppress ****** Parkars publicly available information from appearing on TruthFinder.com and related people search sites, they can access the suppression tool located at this link: *************************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  

  ******************** request to remove their information from the TruthFinder website will be applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, ************, ********************, and ************.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the $1 Background Check report on 10/18/2024. However, instead of the one time purchase, this business repurposed this purchase as a trial subscription with an intention to hide the information in very obscure place. I was then charged $32.54 on 11/27 and 10/26. The business never sent out any invoice for the following charges so it didn't catch my attention until the second charge. Beware of such scam.

  

  Business Response

  Date: 12/03/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** **, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded **** *** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize this company to use my information found at *******************************************************************[source]=JKZR&utm_medium=affiliate%20&traffic[medium]=affiliate%20&utm_campaign=radaris&traffic[campaign]=en.viewalldetails-pg.np-pl.2-tp.ln-ts.us-u.u:radaris&utm_term=&traffic[term]=&utm_content=&traffic[content]=&s1=radaris&s2=en.viewalldetails-pg.np-pl.2-tp.ln-ts.us-u.u&s3=&s4=&s5=tfXOrzpTLd9f&traffic[funnel]=bg&ck_rsid=3443737709&firstName=Cindy&lastName=Cabalo&state=CA&city=*******+Beach

  

  Business Response

  Date: 12/02/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ******, ID# ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website. Unfortunately, it doesnt look like Ms. ****** has started that process. We require her to use the ****************** so that we can responsibly match her information with a corresponding record and validate her identity. This ensures that only Ms. ****** has the ability to control the visibility of her information on our website.
  
  Her  request to remove information from the TruthFinder website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 12/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was accidentally charged twice so I reached out to customer service via email. I kept getting the runaround so I finally called them. I told them I was charged twice. She said that on my account did not reflect this. I asked to speak to a manager to address the issue. I was not transferred to a manager to address the issue, I have proof that I was charged twice.

  

  Business Response

  Date: 11/27/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** ********, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  I was able to locate multiple accounts under their information. The first account was created using the email address ***************** and the second account was created under the email address *************************.
  

  We have cancelled all memberships and refunded ***** ********* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 11/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people let me make 10 TRAINSACTIONZ with no review of payment *&no **************** had no guidence too wear i was needing to to get the only 2recods but had that withdrawal convinced should be labeled a scame are have THAT FINDER COMPANEY PUT WARNING ? ALRETS WILL BEAN LOGGED IN

  

  Business Response

  Date: 11/18/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******* *********, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and issued a reversal to ******* ********** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support