Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** A ****** ***************************** *************************** ************ 12/03/2024 TruthFinder Support Team P.O. ********************************* Email: ******************************* Subject: Request to Update Public Records with Phone Number Dear TruthFinder Support Team,I am writing to request an update to my public records in your database. Specifically, I would like my current phone number to be added or updated in your records to ensure the accuracy and completeness of my profile.Details to Update:Phone number: ************ I have attached proof of my identity and documentation verifying my current phone number for your review. Please let me know if additional information or documentation is required to complete this request.I kindly ask that this update be processed promptly. Once completed, I would appreciate confirmation of the update to my public records.Thank you for your attention to this matter. Please feel free to contact me at ************ or via email at *************************** if you have any questions or need further information.Sincerely,**************************************************************************************

  

  Business Response

  Date: 12/04/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use.
  

  Since we do not create or add to the information we obtain and only display it, we are unable to correct information on their report or remove certain information from it.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 12/05/2024

  Kindly consider updating your database

  

  Business Response

  Date: 12/05/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use.
  

  Since we do not create or add to the information we obtain and only display it, we are unable to correct information on their report or remove certain information from it.
  

  In order to suppress ****** Parkars publicly available information from appearing on TruthFinder.com and related people search sites, they can access the suppression tool located at this link: *************************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  

  ******************** request to remove their information from the TruthFinder website will be applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, ************, ********************, and ************.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the $1 Background Check report on 10/18/2024. However, instead of the one time purchase, this business repurposed this purchase as a trial subscription with an intention to hide the information in very obscure place. I was then charged $32.54 on 11/27 and 10/26. The business never sent out any invoice for the following charges so it didn't catch my attention until the second charge. Beware of such scam.

  

  Business Response

  Date: 12/03/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** **, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded **** *** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize this company to use my information found at *******************************************************************[source]=JKZR&utm_medium=affiliate%20&traffic[medium]=affiliate%20&utm_campaign=radaris&traffic[campaign]=en.viewalldetails-pg.np-pl.2-tp.ln-ts.us-u.u:radaris&utm_term=&traffic[term]=&utm_content=&traffic[content]=&s1=radaris&s2=en.viewalldetails-pg.np-pl.2-tp.ln-ts.us-u.u&s3=&s4=&s5=tfXOrzpTLd9f&traffic[funnel]=bg&ck_rsid=3443737709&firstName=Cindy&lastName=Cabalo&state=CA&city=*******+Beach

  

  Business Response

  Date: 12/02/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ******, ID# ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website. Unfortunately, it doesnt look like Ms. ****** has started that process. We require her to use the ****************** so that we can responsibly match her information with a corresponding record and validate her identity. This ensures that only Ms. ****** has the ability to control the visibility of her information on our website.
  
  Her  request to remove information from the TruthFinder website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 12/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was accidentally charged twice so I reached out to customer service via email. I kept getting the runaround so I finally called them. I told them I was charged twice. She said that on my account did not reflect this. I asked to speak to a manager to address the issue. I was not transferred to a manager to address the issue, I have proof that I was charged twice.

  

  Business Response

  Date: 11/27/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** ********, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  I was able to locate multiple accounts under their information. The first account was created using the email address ***************** and the second account was created under the email address *************************.
  

  We have cancelled all memberships and refunded ***** ********* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 11/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people let me make 10 TRAINSACTIONZ with no review of payment *&no **************** had no guidence too wear i was needing to to get the only 2recods but had that withdrawal convinced should be labeled a scame are have THAT FINDER COMPANEY PUT WARNING ? ALRETS WILL BEAN LOGGED IN

  

  Business Response

  Date: 11/18/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******* *********, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and issued a reversal to ******* ********** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRUTHFINDERS IS TAKING MONEY OUT OF MY ACCOUNT 2 AND 3 TIMES A MONTH AND DIFFRENT AMOUNTS. THEY ARE USING MY APPLE PAY..IF ONE OF MY CREDIT CARS DECLINES THEY TRY ANOTHER ACCOUNT IN MY APPLE PAY.

  

  Business Response

  Date: 11/18/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** ******, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ******** ******* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent previous notice to the party that operates www.truthfinder.com requesting deletion of all personal record, from all of their systems, including that of which I am not aware. However, on November 15, 2024, an affiliate website ******************************** that links to www.truthfinder.com still displays personal information. The party that received deletion notice is still processing personal data through the following:********************************************************************* ************************************************************************* ********************************************************************** ********************************************************************* ************************************************************************ I would like this party to destroy all personal record from all of their systems, including that of which I am not aware. This is more than an opt out request for a single website, it is notice under federal law GDPR (7) 3 consent is being revoked for personal data processing in all systems operated by this party. Additional failure will be brought to a complaint with the ************************ if my request is not honored. Attached is deletion notice requesting destruction of record in the systems noted above and additional systems owned or operated by this party.

  

  Business Response

  Date: 11/20/2024

  Dear ****** Carmona 
  
  This response is in regards to the consumer complaint from ***** *******, ID: ********.
  
  TruthFinder has built a ************** located at *************************************************. This page is accessible from the link found in the footer of the TruthFinder website.The free and automated tool allows any individual to remove their information from appearing on TruthFinder, its affiliates, and its sister public record search websites owned and operated by ******************* We have suppressed the public record data associated with ********** and his report will no longer be accessible. This request will be applied to the public record data displayed on all people search sites owned and operated by ******************. Keep in mind that suppression of this data on the TruthFinder website will not affect whether the information may be available from other public record sources, including third-party sources of the information. 
  We are unable to assist Mr. ******* in suppressing the public record data of any other individuals other than himself. However, they can suppress their data by visiting the ************** referenced above. In accordance with applicable U.S. law, these individuals will be required to provide and validate some identifying information in order to suppress their public records. If they are unable to validate their information through the suppression tool, the tool will prompt the individuals to contact Customer Support, who will then attempt to manually validate the individual's identity. The information that an individual provides is necessary to facilitate the suppression of their public data and is not sold, shared, or otherwise used. Additional information regarding TruthFinders privacy practices can be found in the TruthFinder Privacy Policy located at *******************************************************;

• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request your assistance in addressing a serious privacy concern involving Truthfinder, a registered data broker operating in **********. Despite multiple requests (emails starting on October 31st 2024 and continuing to the present) and notifications of safety concerns, Truthfinder has repeatedly failed to remove my personal information from their databases and continues to sell it.Key points:1. My husband and I were recently granted a temporary restraining order due to safety concerns for ourselves and our family.2. I have notified Truthfinder of these safety concerns and requested complete removal of my personal information.3. The company has only directed me to use their "Suppression Tool," which has proven ineffective in removing my data. They also requested I send them a government identification, which I believe is an illegal request. This would surely further compromise my safety and privacy.4. My personal information continues to appear on their site and is being sold to third parties, potentially endangering my safety and that of my family.Under California's Data Broker Registration law and the recently enacted Delete Act (SB 362), data brokers are required to honor deletion requests and take appropriate measures to protect consumers' privacy. Truthfinder's actions appear to violate these laws, particularly given the safety concerns I have raised.

  

  Business Response

  Date: 11/13/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *******, ID: ******** .
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a background report and validate **** ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms*.
  
  Furthermore, it is advisable to clear the cache on the device was used to perform the search. If **** ******* is still seeing her information displayed even after clearing her cache, she should reach out to our cusotomer support and provide a screenshot along with the *** of the information.
  
  * Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder offered me seven days of their services for $1. I cancelled before the seven days were up. They have since been charging me $28.33 per month without my consent and with my instructions to cancel. The dates I was charged is following. Each charge was $28.33 in 2024.May 26 June 27 July 28 August 28 September 24.October 30 Todays charge was declined because I asked for a new credit card number. I also received a new number two months ago but they began charging my new number, again, without my consent. I call this fraud.

  

  Business Response

  Date: 10/30/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***** ***********, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Ms. ************* expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "We were unable to locate any results that matched your name and date of birth."That's what I get when I try to remove my listing. Something's wrong with your site. Remove my info from your database.************************************************************************************************************************************************************************************************ **** ******* ****** *********, ** 66 *********, ** *******, ** **********, ** *******, ** ***********, ** *****, IN ********, ** *******, **

  

  Business Response

  Date: 10/25/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from **** ******, ID# ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website. Unfortunately, it doesnt look like Mr. ****** has started that process. We require him to use the ****************** so that we can responsibly match his information with a corresponding record and validate his identity. This ensures that only Mr. ****** has the ability to control the visibility of his information on our website.
  
  His request to remove his  information from the TruthFinder website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support