Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive advertising - Bait and Switch A general search for an old friend's name turned up truthfinder.com. Nowhere on the page did it say that there would be a fee for the service. I THEREFORE assumed that you could do 1 free search. Only after approximately half an hour of answering questions and waiting for "info searches" did I come to the final page where they asked for money. The report (98% of which I don't need) can not be accessed without a payment. I want the report I so patiently waited for without having to pay. They need to show their fees up front!

  

  Business Response

  Date: 10/24/2024

  Dear **** *****, 

  This response is in regards to the consumer complaint from  *. *******, ID ********.

  
  Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.

  Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. [*******************************************]  You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time. [************************************************] 

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

  
  Sincerely,
  TruthFinder Support
  

  
  

  Customer Answer

  Date: 10/24/2024

  What a bunch of gaslighting. 
  
  as I said in original complaint, the problem is not that they charge but that you have to sacrifice ***** minutes going through their investigation process before you find out.  Then the price is exhorbitante if all you want is one look up. 
  
  they never say anything about price when you start the process. 
  
  I have no need for unlimited records look up. I only wanted contact info about one person. I dont even want the voluminous data they offer. 
  
  just a big bait and switch scam. 

  

  Business Response

  Date: 10/25/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from *. *******, ID ********. 
  
  Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 11/06/2024

  they do NOT show the costs before leading you down this long path of questions. After you have ***** minutes invested without saying anything about price they tell you the cost 

• Initial Complaint

  Date:10/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has all my personal information on their website, and I've asked SEVERAL times - follow their process - for my information to be removed. The site will not allow you to follow through with the process of removing your information. This is extremely dangerous and I need my information removed. It should be illegal for a company to put all your personal information out for the world to see without your permission. I only ask that they permanently remove me from their website as I do not wish to be part of it. I would also like my husband information removed ***** *****.

  

  Business Response

  Date: 10/18/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******* *****, ID# ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  Unfortunately, it doesnt look like Ms. ***** has started that process. We require her to use the ****************** so that we can responsibly match her information with a corresponding record and validate her identity. This ensures that only Ms. ****** has the ability to control the visibility of her  information on our website.
  
  Her request to remove his  information from the TruthFinder website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer service department at ************* with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder is not letting me Remove my personal information from their pages

  

  Business Response

  Date: 10/18/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******* *******, ID# ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ******************* linked here, ************************************************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  Unfortunately, it doesnt look like Ms. ******* has started that process. We require her to use the ****************** so that we can responsibly match her information with a corresponding record and validate her identity. This ensures that only Ms. ******* has the ability to control the visibility of her  information on our website.
  
  Her request to remove his  information from the TruthFinder website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer service department at ************* with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cannot access theri webiste. HAve been trying for a month now. Called them at ************ andthey are nohelp. S=upposedly my accounthasbeen cancelledbyt Ihave files on thewebistethat Iwant PDFof but unable to access. The linkthey send for me to use looks like a scam/fraud link.

  

  Business Response

  Date: 10/15/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ****** *********, ID ********.
  
  We want to thank Ms. ********* for taking the time to provide us with the details about her experience using our website.
  
  We forwarded Ms. *********** concerns about her login issues to our data team. After reviewing the information she provided, they determined that an ad blocker on her computer is preventing her from accessing the login verification links. The website itself is functioning correctly, and there are no viruses involved. To resolve the issue, Ms. ********* should temporarily disable the ad blocker before attempting to log in again.
  
  The subscription on Ms. ********** account has been canceled. Additionally, we have refunded her most recent payment and no further charges will be incurred unless she makes a purchase from within her account. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 10/15/2024

  I have noway to accesss and retrieve thefilesthat I had saved in therir domain.  I want those files.  I have a right to them becaue I paid for them.  Iwant them to send themto me snail mail since they are unable to provide me with a secure wayto get to my files.

  

  Business Response

  Date: 10/16/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ****** *********, ID ********.
  
  In order to access the services and obtain a report, Ms. ********* must first log into her account by going to **********************/login. She will need to use a compatabile device such as a phone, tablet, or desktop computer. Additionally, Ms. ********* will need to disable any pop up blockers or firewall in order to access our services properly.
  
  After further investigation, we see that Ms. ********** account is set to expire October 16, 2024. If she would like to continue using the services after this date she will need to log in and purchase a new subscription as the account has been previously cancelled and refund.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 10/25/2024

  I want the files that I had stored on theri website.  I have disabled what they requested and I still gt a spam webistethat I refuse to use because it will cause computer problems.  They have the ability to retrieve my files and Iexpect them tosend me hard copy of all of them  I paid for a servie they refsetoprovide.  This company is a rip off.

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After using a free trial I cancelled this service online. Later I found they were charging me in 2022. At that time I called and cancelled with the representative and told them to delete my account and all associated information, Then in March of **************************** again (as you can see from the cancellation letters they used the same Acct #, PIN, CC, and email address!) IF they purged my data from their records, HOW did they reactivate my account and start charging my CC. This has been reported as fraudulent activity to my bank and I will be pursuing other avenues (i.e. class action, etc.) as they have a terrible reputation of repeating these same activities with others throughout the **,

  

  Business Response

  Date: 10/12/2024

  Dear Madi Posey,
  
  This response is in regards to the consumer complaint from Mark Mcmaha, ID 22412731.
  
  Company records indicate that the account linked to the information provided by Mark Mcmahan was initially activated on March 30, 2022, and subsequently cancelled on April 1, 2022. On March 5, 2024, the account was reactivated, and multiple searches were conducted. 
  
  Upon activating their account, users are required to provide an electronic signature that authorizes TruthFinder to charge their card as outlined, which includes the automatic renewal of their membership. Our Billing Terms are clearly outlined on our registration page and in our Terms of Use. Upon placing an order on the site, customers receive a confirmation email.
  
  Mark Mcmaha’s account was cancelled on October 11, 2024, and a refund was issued for the charges from the previous 3 months. This refund has been processed back to the payment method used for enrollment, and no additional charges will be applied. In accordance with company policy, we are unable to issue any further refunds for this account.
  
   Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never signed up for their services. Somehow they have been charging me via ****** for over a year and I just discovered said charges. I called them to get a refund, and despite zero activity on my account the entire year, they would not refund the charges. This is theft!!!

  

  Business Response

  Date: 10/11/2024

  Dear Madi Posey,
  
  This response is in regards to the consumer complaint from Danny Reto, ID 22408543.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have previously cancelled all memberships, and the maximum amount of refunds have been processed back to the payment option used to enroll by Mr. Reto. No further charges will be incurred.
  
  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for what I believed to be a one-time payment for Truthfinder services. I see now that they are charging me $30.77 a day. I have tried to go on their website to cancel the subscription but it keeps giving me a message that I need to pass the two-factor authentication due to not using the same computer when logging in, but I was in fact using the same computer. And then, even though I would select the option to receive the authentication code to my phone via text, i would never receive the text. Truthfinder is making it impossible to cancel my account. Please help.

  

  Business Response

  Date: 10/10/2024

  Dear **** *****,
  

  This response is in regards to the consumer complaint from **** *****, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************************************.
  

  As a courtesy, we have cancelled all memberships and refunded **** ****** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 10/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to note that the subscription information was not conspicuous and their website would not function to allow me to view my cancellation options. Thank you so much for your support, Madi and BBB. I appreciate Truthfinders quick response. 
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You cant track the person and your website *****

  

  Business Response

  Date: 10/09/2024

  Dear Madi Posey,

  This response is in regards to the consumer complaint from Stephanie Moorehead, ID 22398478. 

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Ms. Moorehead’s expectations, we request all applicable information listed below:

  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number

  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sharing some personal details about me on their website, and the opt-out feature is impossible to use. When I try to opt -out, they download pages of report information, and ask for even more personal details. This is a violation of my rights to privacy and it sets me up for possible identity theft.

  

  Business Response

  Date: 10/04/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ****** Pool, ID: ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ****** ***** Pool's request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms*.
  
  ****** ***** Pool's request to remove their information from the TruthFinder website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, ************, ******************** and ************.
  
  * Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  
  TruthFinder Support
  
  

  Customer Answer

  Date: 10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** Pool
  
   
  

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family was victimized by identity theft and PeopleConnect is making it impossible to remove our family's records from their sites by asking to send conformation texts to landlines and/or defunct or bogus email addresses. Remove our family's records completely from Truthfinder and all PeopleConnect sites.

  

  Business Response

  Date: 09/30/2024

  Dear **** *****, 
  
  This response is in regards to the consumer complaint from ***** And ***** ******, ID ********.  
  
  TruthFinder’s information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  In order to suppress ***** and ***** ******'s publicly available information from appearing on TruthFinder.com and related people search sites, they can access the Suppression Tool located at this link: https://www.truthfinder.com/privacy-center. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record prior to suppressing their data. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, https://www.truthfinder.com/terms-of-use/. 
  
  ***** and ***** ******'s request to remove their  information from the TruthFinder website will be applied to the Public Data displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 09/30/2024

   As previously stated, the suppression tool on the PeopleConnect website does not work. Please delete our family's records. From previous complaints posted here, TruthFinder has done so for BBB requests. Kindly honor our request, especially as victims of identity theft.

  

  Business Response

  Date: 10/01/2024

  Dear **** *****, 

  This response is in regards to the consumer complaint from ***** And ***** ******, ID ********.  

  TruthFinder’s information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

  In order to suppress ***** and ***** ******'s publicly available information from appearing on TruthFinder.com and related people search sites, they can access the Suppression Tool located at this link: https://www.truthfinder.com/privacy-center. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record prior to suppressing their data. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, https://www.truthfinder.com/terms-of-use/. 

  ***** and ***** ******'s request to remove their  information from the TruthFinder website will be applied to the Public Data displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 10/20/2024

  
  
  Better Business Bureau: We received an outside email from Fay of parent company Intelius that our records were suppressed and this case may be closed. Thank you.