Complaints
Customer Complaints Summary
- 484 total complaints in the last 3 years.
- 183 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have filed two BBB complaints against Truthfinder, and this is my third. Their response is to say that they have removed my profile, but it is still right here: ************************************************************************** again, I insist that all information about me on this profile be removed from this site and Truthfinders family sites. I do not want this profile online. This is my third complaint. This company has no regard for privacy, safety, or security. I do not want this profile online, or any other information about me on your sites.
Business Response
Date: 09/30/2024
Dear **** *****,
This response is in regards to the consumer complaint from ******** ***********, ID: ********.
TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate ******** ************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website.
******** ************* request to remove this information from the TruthFinder website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, ************, ******************** and ************.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to TruthFinders customer service department at help@**************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:09/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction placed 9/25 for the amount of *****. I was charged in August after I had cancelled, they refunded the money and assured the membership was cancelled. Then I get another charge on the 25th for an even higher amount. I've emailed them, online chatted ... NO ONE is getting back to me.Business Response
Date: 09/27/2024
Dear **** *****,
This response is in regards to the consumer complaint from ***** ********, ID#********.
When a user activates their account, they must provide an electronic signature authorizing Truthfinder to charge their card as described, including for the automatic renewal of their membership.
Our Billing Terms are conspicuously explained on our registration page, *******************************************, and in our Terms of Use. Customers are also sent a confirmation email for any orders placed on the site and provided a cancellation email once they cancel.
Ms. ********** account has been reimbursed to the payment method used to enroll, and the account has been canceled to prevent any further charges.
Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer Answer
Date: 09/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From August 2023 to August 2024. Thirteen months charges of $28.05 per month , totals $364.65 I made a one time payment via ****** to TruthFinder to get information on a case. TruthFinder made it an indefinite recurrent monthly payment .I seek a refund in ****** of $364.65 or extra unjustified charges.Business Response
Date: 09/26/2024
Dear **** *****,
This response is in regards to the consumer complaint from ******* **** *******, ID ********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded Mr. ******** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,
TruthFinder SupportInitial Complaint
Date:09/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CANCELLED ACCOUNT...RECURRING CHARGES. 08/11/24 $4.18, 08/11/24 $29.69, 08/11/24 $29.69, 09/12/24 $29.69, 09/12/24 $29.69, 09/12/24. $4.18, 09/21/24 $29.69 Pending, $29.69 Pending I was given a confirmation number to cancel but Im still getting charged. I have had to close my credit card. They are now falsely charging my debit card. I want a bill adjustment. FOLLOW THROUGH AND REALLY CLOSE MY ACCOUNT! Stop these fraudulent charges!!Business Response
Date: 09/22/2024
Dear **** *****,
This response is in regards to the consumer complaint from **** ******, ID ********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
As a courtesy, we have cancelled all memberships and refunded **** Degruys account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer Answer
Date: 09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards, The Correspondence states, We have cancelled ALL memberships and refunded **** Degruys account back to the payment option used to enroll and NO further charges will be incurred.
**** ******
Initial Complaint
Date:09/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6-7 months ago I visited a website to lookup info on someone and was given the option to continue for free initially & then of course, for one ***ort they provided a one-time exclusive offer of just ~$4 and some change, which I was fine with. However, upon trying to login to be sure I wasnt being billed a recurring charge, I kept getting an error message saying verbatim "Your account is locked. Please call member care center at ************** to unlock your account." So I called this number and provided my details and was continuously told that they couldn't find my account in their system, so I provided some details to the credit card that I used for the transaction and it was at that point that they supposedly found the account and would be canceling any associated subscription and that I absolutely would NOT be charged by this company again (It should be noted that this entire conversation felt as if the *** was just saying whatever she felt was necessary to get me off the phone as soon as possible). Fast Forward 6 months and I am trying to find another charge on my statement and I happen to see a charge for nearly $30 from this scam of a company! Then, I search back over the past 6-7 months and sure enough I have been charged $29.56 every single month for the past 6-7 months - just short of $200 and I couldn't even login to this scumbag piece of trash thieving website.Business Response
Date: 09/21/2024
Dear **** *****,
This response is in regards to the consumer complaint from H *******, ID ******** .
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Mr. ******** expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The ****** email address or ****** Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer Answer
Date: 09/21/2024
***** Jones
*******************************
MEMBER ID: *********
Last 4 of card: 3475
Idk the first 6 of this card number bc I shredded it after cancelling this card due to these fraudulent charges that I never authorized.
Refund my account for the entire amount that this scam of a company has charged me.
Thanks
Business Response
Date: 09/22/2024
Dear **** *****,
This response is in regards to the consumer complaint from H *******, ID ********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
As a courtesy, we have cancelled all memberships and refunded the account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It was an error in the information listed under my name at Truthfinder.com. My name pops up as a 'verified match' when my information is searched. However, the information that appears is for another individual (same first and last name, different middle name and race). Due to other associating factors (my childhood address and my parents names being listed) people assume that the records associated with this individual are mine. I've contacted TruthFinder over 10 times via phone and email. They state that I have to complete a suppression process. To complete this process you have to have access to an email address associated with the record. Since this is a whole other individual, I do not have access. I have completed the suppression process on TruthFinder before with which I assumed was my only record listed on the site (as I am only one person). I verified myself through my email and the record was removed. This nightmare began when someone told me they searced me after a classmate stated I had some bad things on my record. Some way after my suppression, my data got aggregated with the other individual.I keep getting the run around. They instruct me to complete a process that I can't complete and the false record stays on their site. I've offered to send in my license, ss # and other methods to prove my identity. They won't accept. I'm still getting slandered.Business Response
Date: 09/18/2024
Dear **** *****,
This response is in regards to the consumer complaint from ****** L ********, ID: ********.
TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate ****** L ********' request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website.
****** L ********' request to remove their information from the TruthFinder website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, ************, ******************** and ************.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to TruthFinders customer service department at help@**************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:09/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
U said Free. Fn waste of space fn liesBusiness Response
Date: 09/17/2024
Dear **** *****,
This response is in regards to the consumer complaint from ****** *****, ID ********.
TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:09/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/9/2024 I subscribed to a one week trial for the amount of $5.39.I subsequently canceled the subscription in the alloted time to avoid additional charges but this business has made numerous attempts to charge my card the amount of$32.28. They continue to make daily attempts despite being blocked by my financial institution and repeated online requests to cease.Business Response
Date: 09/15/2024
Dear *******************,
This response is in regards to the consumer complaint from *************************, ID ********.
The automatic renewal fees were attempting to charge *************************' preferred method of payment, as it appears that they did not cancel all of the services that were purchased, as indicated by company records.
We have confirmed that all services have been cancelled, and no additional charges will be incurred. In addition, we have been unable to charge the recurring fees in recent attempts; consequently, no refunds are possible regarding this account. ************************;may confirm all failed transactions with their financial institution if necessary.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company doesn't respond and doesn't provide accurate information. I've asked them to give me an option to choose right phone number to verify the opt out and they ignore and refuse to do so. Remove immediately all the records you have on *****: ************************************ ***********************************************************************************************************************************************************************Business Response
Date: 09/15/2024
Dear Madi Pose,
This response is in regards to the consumer complaint from ****** *****, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate ****** ******* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website.
****** ******* request to remove their information from the ******** website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, ************, ******************** and ************.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at ******************************* supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was ordering a background report looking for information and they insinuated that the person I was looking up was on a government watchlist and had graphic images on their background report so I paid for the service. Once I did the report was completely normal aside from an old ticket. It is false advertising and a bait and switch tactic that they should not be allowed to get away with! People are getting swindled out of their money thinking they are going to get valuable information on someone that could affect their safety only to get basic information!Business Response
Date: 09/11/2024
Dear *******************,
This response is in regards to the consumer complaint from *****************************, ID ********.
We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
Lastly, we have reversed all charges on Ms. ********* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer Answer
Date: 09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
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