Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend of **** years her son went on ************ and got hold of my past information which was supposed to be sealed. Anyway he interpreted it his way and told his mother my business and caused a breakup. Want to know my options for suing them in a court of law. They should be shut down with all the rest.

  

  Business Response

  Date: 06/22/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered the service and discovered once I started I had to pay for a bunch of different add ons before I could actually use the service. I called and asked for it to be cancelled and refunded. Was told by CS rep that it would be cancelled and refunded and I could continue to use the service for the month (whatever). Called back 4 seperate times and spoke to the supervisor of their billing department CS agent where they PROMISED to call me back and never did. I never saw my $40 back ever again. Had to dispute it with Paypal but they told Paypal that they didn't approve this refund even though the CS Agent did. I reached out to them MANY MANY times via email and tried everything so this is my last resort

  

  Business Response

  Date: 06/15/2023

  Dear ***********************************:
  
  This response is in regards to the consumer complaint from *********************, ID#: ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Truthfinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page, *******************************************, and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  The charges associated with the customer's payment were disputed, resulting in a chargeback. A chargeback indicates that the account is in dispute with their financial institution, and they should follow up with PayPal directly regarding any further concerns.
  
  We can confirm that ******************** membership was cancelled and disabled. Additionally, due to the dispute, the account will be inaccessible.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 06/18/2023

  Hi Truthfinder,

  The reason I disputed it is because your agent said it would be refunded and it never got refunded. Your paypal rep said to paypal no one ever authorized a refund from truthfinder however you know that you record all of your calls for "quality assurance"  then you can review that call log and hear your agent state that both would be refunded. Paypal will not move any further until you (Truthfinder) tell them to refund it because I cannot get any proof beyond the phone calls. None of your agents reply to emails or do anything useful. I've sent 6+ emails in the past month to your support line and NO REPLY. Beyond any terms and conditions an agent emplyoed by Truthfinder make a promise and guarantee and I expect truthfinder to uphold that guarantee regardless of what anything might state if an agent representing your company makes a claim I expect it to be followed through and dealt with. 

  

  Business Response

  Date: 06/23/2023

  Dear ***********************************:
  
  This response is in regards to the consumer complaint from *********************, ID# ********.
  
  The charges associated with ******************** payment were disputed, resulting in a chargeback. A chargeback indicates that the account is in dispute with their financial institution, and they should follow up with PayPal directly regarding any further concerns, as we are unable to take any further action on this account.
  
  As previously confirmed, ******************** membership was cancelled and disabled. No further charges will be incurred, and due to the dispute, the account will be inaccessible.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to use the service to look up information about one person, I then canceled my subscription online, and I was charged again. I tried calling in to cancel and the person on the line was actually pretending they couldnt hear me then hung up on me. This is a scam so they can keep taking your money. Very unhappy and I want this charge removed and the subscription cancelled!

  

  Business Response

  Date: 06/15/2023

  Dear ***********************************:
  
  This response is in regards to the consumer complaint from ***************************, ID#: ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our billing terms are conspicuously explained on our registration page, *******************************************, and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
  
  We have cancelled all memberships and refunded Rissah Whitneys account in full back to the payment option used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello the website for ************.com is very misleading it say free but they charge you almost $30 if Im not mistaken thats considered false advertisement and I believe its illegal

  

  Business Response

  Date: 06/15/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am NOT a subscriber to Truthfinders. Somehow they attached themselves to my brief search for an obituary for a Veteran friend who passed away in *******. I found the info I needed from a funeral home in *****, *******. I requested NOTHING from Truthfinders. However, they persist in posting pop-*** on my computer, stating that they have new info about "******" and stating that he wants to re-connect with me. [***********************************....is dead, and has been for some time - they do not even have that information!] I have requested on their website, on the phone, and in writing that they cease posting these obnoxious false pop-***. On the phone, they promised to cease the ads within 48 hours...that was several weeks ago. All I want is for them to STOP!

  

  Business Response

  Date: 06/15/2023

  Dear ***********************************:
  
  This response is in regards to the consumer complaint from *********************, ID#: ********.
  
  Based on the information the consumer has provided, we have determined that the notifications they are receiving are push notifications, or pop-**** They opted in to receive these notifications by clicking "Allow" when prompted on our website.
  
  Unfortunately, we are unable to disable these types of notifications ourselves; they must be disabled on the actual device that the pop-up notifications are being sent to.
  
  In order to unsubscribe from push notifications, please have ********************* follow the instructions below using the exact browser and device from which they are receiving them:
  
  Go to **********************************************.
  Click the Unsubscribe button to stop receiving push notifications from Truthfinder.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a PFA against a former coworker, who found my new address using Truthfinder. I have been trying for weeks to have my information taken down using their ******************* I am able to validate my information/identity, but as soon as you try to change the status from Displayed to Suppressed, it gives an API Error and wont remove the information. I have contacted the Truthfinder customer service multiple times and no one ever gets back to me. This site is literally endangering the lives of me and my family. Every other site like this quickly and easily removes your information. Truthfinder does not. I cant even imagine how many lives have been lost as a result of this site.

  

  Business Response

  Date: 06/13/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *********************************, ID ********. 
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of this time, I am not sure of when or if I purchased any service from Truthfinder, but do recall briefly using it. On April 15, 2023, I was notified by My ID Care that my email address had been compromised by Truthfinder and had discovered my password. I have since changed my password but cannot change my email as it is my primary email and would be impossible to inform all of my contacts. I feel Truthfinder is corrupt. I feel this company is not trustworthy. I have no idea how this can be settled other than Truthfinder removing any and all of my information from their records. This will not correct any damage that has already been done but hopefully will prevent further damage.

  

  Business Response

  Date: 06/13/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  Thank you for reaching out to TruthFinder. We understand **********************' concern regarding the security of her information. 
  
  Regarding the data security incident, our members can find our response and the most recent information regarding our security protocols here, ********************************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.
  
  This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy, **************************************************.
  
  To exercise this right, please use this link: *************************************************.
  
  We will still retain our members information as required to fight fraud, to enforce our billing agreements, to use as evidence in legal matters, in system backups, or otherwise where necessary and legally permitted.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 06/14/2023

  I attempted to read all of their Terms of Service and Conditions, but it was extremely ambiguous, lengthy, and time consuming.  Therefore, I attempted to call the contact number on their website:  **************.  I was connected with an ad trying to sell me a medical emergency alert device.  At the same time a call was coming in indicating it was a potential spam call.  I was going to request all of my information be deleted, but then it seem to indicate I would also need to submit a "suppress request" which would therefore mean I was agreeing with all of their terms and conditions.  It seems to be a "darned if I do and a darned if I don't" situation.  I realize they do not control many other businesses, but my major complaint is that my email address was put out there and the password was found and my email was compromised.  Per the security program that is monitoring my email, this has happened twice through Truthfinder.  I can't seem to win!  I do know that it is a website I will not use again.  

  

  Business Response

  Date: 06/21/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  Thank you for reaching out to TruthFinder. We understand **********************' concern regarding the security of her information. 
  
  Regarding the data security incident, our members can find our response and the most recent information regarding our security protocols here, ********************************************************************.
  
  To exercise the right to delete user data, please use this link: *************************************************. Instructions for the "Right to Delete" section can be found near the bottom of the page. The user is instructed to enter the email address they provided to TruthFinder when they joined the site, and then click "Delete ************** The user will not be required to provide their email address if they are already logged in. If the user has ********* matching to the email address provided, they will receive an email with a link to validate their identity. The user instructs to follow the instructions in the email.  If there is no ********* available for the email address provided, the user will receive a notification via email and their request will be considered complete. They will begin processing the request after the user has authenticated their identity. When the user's request has been processed, they will receive another email confirming that it has been done. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have cancelled the subscription when i saw that it was fraud. I am seeking refund and requesting that information be removed from their site. I am seeking my diplomas and could not find them on this site. What I discovered was false information.

  

  Business Response

  Date: 06/12/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  
  We have refunded ******************** account back to the payment option used to enroll, and no further charges will be incurred. 
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only. To exercise this right to suppress her information, ****************** *** access our ******************* at ************************************************* and follow the instructions to suppress her public data. 
  
  The Suppression Tool only applies to the publicly available information that is contained in our reports and displayed to consumers on our website. If ****************** wants to exercise her CCPA or other state law privacy rights with respect to the user data ********************** collects from her, she *** also make this request at our *******************.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 06/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

  Customer Answer

  Date: 06/15/2023

  Truthfinder told me that I could keep the public from viewing this file.  When I followed the steps there was an error message and it did not work.  My file is public with misleading false fraudulent information.  I accepted the plan however, the problem resolution suggested did not work for me.

  

  Business Response

  Date: 06/16/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  We appreciate ****************** letting us know she was unable to complete the suppression process. Unfortunately, we were unable to identify a report or validate her identity based on the information provided.  
  
  If she is able to locate the result corresponding to her on TruthFinder, we ask that she please take a screenshot of that result and provide it to **. Also, we ask that she please provide other email addresses, physical addresses, or phone numbers that she may have used to help validate her identity. That information will only be used to process her request. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We look forward to receiving the additional information from ****************** to ensure her information is removed from our website.
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder engages in fraudulent, dangerous and dishonest practices. I will also be contacting state and federal authorities.Truthfinder and its partners are sharing incorrect information about me through false data associated with my record on their sites. Truthfinder is also sharing shielded information since I am a victim of domestic violence and stalking.Truthfinder has caused me great harm. As a stalking survivor it is alarming that records sealed by the court to protect me are shown on their site! The combination of FALSE INFORMATION and protected information places me at risk of further financial and personal harm. At this point suppressing my record is not enough because of the companys appalling dishonesty. I want my complete record deleted. At a minimum I want ALL false information and protected information removed!There is ONE account in my maiden name, ******* * ******. It is thus obviously easy to locate yet Truthfinder lied about being unable to locate the record! My married name is also associated in the background check- which I listed when verifying! Again, there is only ONE account. This proves their opt-out option is fraudulent. They use it to force vulnerable people to provide MORE data for their data mining and then refusing to remove the record! I provided addresses for every accurate city and state listed on the report, an email address, and phone number and they still refused to remove the data. The partner sites also require you to add more sensitive information and then also refuse to remove the information! They also shared the private information I used to verify because I have been INUNDATED with SPAM since providing my email address.The only recourse is not suppressing but REMOVING the full background record. It is laden with false information. It is also sharing shielded private information designed to protect me from stalking and domestic abuse! Please help me stop this companys harmful practices against me.

  

  Business Response

  Date: 06/13/2023

  Dear ***********************************:
  
  This response is in regards to the consumer complaint from *********************, D#: ********.

  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *********************. The removal process takes between 24 and 48 hours to be completely removed from our website.
  Pursuant to the TruthFinder privacy policy, by submitting an email address via our site, consumers consent to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Consumers may unsubscribe from receiving these email messages at any time by clicking on the "Unsubscribe" link at the bottom of each email.
  
  The email address, ************************ has been unsubscribed from receiving emails from TruthFinder.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support
  

  Customer Answer

  Date: 06/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:06/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account number. ********* I cancelled my membership on May 20, 2023. and received an e-mail. Then I was charge again on June 20, 2023 $28.05. I log on and cancelled again. They didn't cancel and they keep charging me. It's a scam.

  

  Business Response

  Date: 06/12/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that when ************** canceled ************* PDF and Data Monitoring subscription online on May 20, 2023, the additional subscription for Unlimited Person Reports was not canceled. This is why he continued receiving charges.  
  
  We can confirm that all subscriptions have now been canceled. As a courtesy, we have refunded Mr. ****** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 06/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************