Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder is refusing to remove any and all information associated with me. I have opted out several times since I am an ID Theft victim. The Opt Out page is actually a phishing attempt page for more information, while they disregard the law regarding opting out. What's more is that this company and it's affiliates not only sell rifed and often inaccurate information about people against their will and without their permission, they force whoever is opting out to purchase a subscription. Truthfinders does not care who gets raped, stalked, human trafficked or anything else. Their practices are consistent with force fraud and coercion associated with *** and work trafficking and this company and it's affiliates cause physical, sexual emotional personal, professional and financial harm as a result of their flagrant use and sale of ** citizen's personal information. Now, I need any and all information associated with my name removed. Basically, the company refuses to remove information nationally and internationally unless a girl has *** with whoever they presents themselves. Additionally, they refuse to remove defaming information regardless of the stalking and sexual assault that result. THIS COMPANY MAY NOT HOLD, HAVE USE BUT OR SELL, PHISH FOR, SPOOF OR ANY OTHER ACTIVITY ASSOCIATED WITH MY PERSONAL INFORMATION. I HAVE REQUESTED ITS REMOVAL MULTIPLE TIMES. ************ ***** and victimizes others by making it difficult for their information to be removed. They do this because they want free advertising, etc. ************ willingly and with intent participates is blackmail, trafficking in persons, and other harmful criminal acts towards those whose information they buy, sell and control. NOW REMOVE MY INFORMATION NOW!

  

  Business Response

  Date: 05/30/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *********************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  After a thorough investigation, we were unable to locate a report with the information provided. In order to meet *************** expectations, we request all applicable information listed below to help validate their identity:
  A screenshot of the located report 
  Email addresses
  Physical addresses
  Phone numbers
  That information will only be used to process their request.   
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was today, 5/23/2023. I wanted to look up someone on this and I never got a full report just a few dates and addresses that are TOTALLY wrong! I know this person very well and have for 12 years and none of the info I did get was correct! I can't believe they do this. I don't even care to see the rest of the report (if they even have it) Because from what I did see, is so wrong. I want a refund.

  

  Business Response

  Date: 05/24/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  While an inaccurate report is rare, it can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to **. However, because we simply display records as they are provided to **, we cannot guarantee the content of the records that *** show up in a final report.
  
  We have refunded Ms. ****** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ************ on 3/11/2023. On 3/19/2023, I cancelled the subscription and received the confirmation email stating this to be true. On 4/12/2023, I was charged $28.05 in error. On 5/12/2023, I was again charged in error and reached out via phone only to find the number listed on the website to be a bad number. I also reached out via email and have gotten zero response. I am looking for a refund of the two erroneous charges, and confirmation I will no longer be charged going forward.

  

  Business Response

  Date: 05/16/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  According to our records, ************************* purchased two memberships; one was cancelled online, while the other was not, resulting in her recent recurring charges.
  
  We have cancelled all memberships and no additional charges witll be applied. We have also tried to authorize a full refund to her account, however all attempts to process the refund were unsuccessful. ****************** must contact her financial institution for further information regarding the refund, as we have no control over the refund blockage.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 05/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription and then I was told to purchase a pdf form and once I did all of it I was given information from someone else. I looked up different names and nothing came up pertaining the ones I was looking for. I would like a full refund since I feel I was scammed. I cancel it within a few minutes.

  

  Business Response

  Date: 05/14/2023

  Dear *********************************** ,
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to **. However, because we simply display records as they are provided to **, we cannot guarantee the content of the records that *** show up in a final report.
  
  We have cancelled all memberships and refunded ************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 05/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a free week trial of their membership. I cancelled within a day and it was to still go until May 13th. The next time I logged in, I could not access the report service (which is also fradulent since I was to have access until the 13th). It said I needed to enter a payment option. Thinking it was just confirming the source I'd already used, I reentered and was charged a full month's worth $28. I already had the free trial and had cancelled and did not want a full month membership. I emailed customer service on May 9th and May 10th and have not heard back about a refund. I've been charged the $28.05.

  

  Business Response

  Date: 05/14/2023

  Dear *********************************** ,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ***************************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 05/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:05/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service. Then I canceled my service. I got an email stating it had been canceled and I would not get any more charges. The following month a got changed again. I have tried to reach out to the company twice and have gotten no response. I would like my money back and to actually have my account cancelled

  

  Business Response

  Date: 05/09/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *******************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded *********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $28.00 for truthfinder and I can't access it. I went to my Paypal account and it says pending.

  

  Business Response

  Date: 05/02/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ***** Kinseys account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:05/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website, TruthFinder.com, has my personal information listed. It seems to be the same Intelius but with different name. They both use the same "tool" to allow you to remove your information, but this other website (peopleconnect) for removal does not work as it says unable to verify. When I contact them I only get automated response. As Italian citizen I demand that TruthFinder.com immediately remove and delete any data they have as I am protected under GDPR. Please remove: **********************************************************************************************************************************************************************

  

  Business Response

  Date: 05/01/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *******************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 05/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my information on this website. It is incorrect and I do not want this information on their website. I attempted to contact them to remove my information without success. I haven't done further research but I plan to file complaints with the appropriate state and federal authorities if ************ does not remove my personal information. I am seeking your assistance rather than going forward with contacting the state and federal government and I hope that by doing so I might protect other citizens from the use and publication of their personal information and in particular if it is incorrect. Thank you for your time.

  

  Business Response

  Date: 05/01/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *********************************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ************************************************** report based on the information provided in her complaint. We will go ahead and suppress her public information pursuant to her request and our Terms.  
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to remove all of my personal information from their online website without success. the rerouting and continuous request for additional information is intentionally deceiving. My personal information that you provide publicly poses a risk to my safety.

  

  Business Response

  Date: 04/26/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We can manually suppress ****************** information, but she must first locate the result corresponding to him on TruthFinder.com, please take a screenshot of that result, and also provide the *** of the report, and then email it to us at ******************************** In addition, he must provide any additional email addresses, physical addresses, or phone numbers he may have used to help validate his identity. That data will only be used to fulfill his request.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support