Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information was breached on my account with Truthfinder on April 15, 2023. Now my email and info are circulating on the dark web. I am locked out of the account so I cannot delete it and remove my information. Truthfinder did not notify me that my information was compromised. I found out through my own credit report. I want my account and all my information deleted from Truthfinder.

  

  Business Response

  Date: 04/17/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ******************, ID ********.

  Our response to the security incident and the most recent information regarding our security protocols can be read at ***********************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.
  
  Additionally, we understand that **************** would like to delete any ********* ********************** maintains for him. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types, and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy at **************************************************.
  
  To exercise this right, **************** can visit our ************** at *************************************************. In the middle of the page, he will see a section titled Right to Delete with instructions. **************** should enter the email provided to TruthFinder when creating his account and click Delete My ********* to begin the process.

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

  
  

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for best background, file check. Truthfinder claims to have an A+ with the BBB. So I used them. It asks if you want the report for I think $3, then to register. It wasn't clear at all there would be a $50!!!! fee to 'register' with them!!!!! It even asks if you want just a 1 time search or multiple, I chose 1 time only.This is a scam!!! I used another to confirm the accuracy, it was $5.99 to download the report. I went to cancel when USAA sent me to confirm activity. I may file a chargeback, but they obviously snuck my Digital signature in there, thinking I was agreeing to pay for the download.

  

  Business Response

  Date: 04/17/2023

  
  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  ****************** purchased a 2-month subscription at the rate of $46.56 every 2 months as well as our Unlimited PDF Downloads with Data Monitoring for $3.99 every month. We have cancelled all memberships and reversed all pending charges on ******************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  
  

  Customer Answer

  Date: 04/17/2023

  ****************** purchased a 2-month subscription at the rate of $46.56 every 2 months as well as our Unlimited PDF Downloads with Data Monitoring for $3.99 every month

  This is so deceiptful. The issues of your site billing is compounded by the obfuscation arising from the confusion of the language and layout of your reference page. I believe, I am certain, this is intentional.  I literally chose, 1 time, not even knowing I had already signed up for two months!! There are so many other sites, with clear and UNAMBIGUOUS wording and popups that a user should use.

  I did cancel as soon as I saw the charge, receiving a message about having access for the next two months. Now, it says:

  "Want to reactivate your Background Report Subscription? Reactivate today with just a click."   Does this mean you are refunding the $46.56? 

  

  Business Response

  Date: 04/18/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  We have cancelled all memberships and reversed all pending charges on ******************* account back to the payment option used to enroll, and no further charges will be incurred. Since the charges of $50.55 were pending, this will not display as a refund on Ms. ******** statement. The charges will simply drop off. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  

  Business Response

  Date: 04/18/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  We have cancelled all memberships and reversed all pending charges on ******************* account back to the payment option used to enroll, and no further charges will be incurred. Since the charges of $50.55 were pending, this will not display as a refund on Ms. ******** statement. The charges will simply drop off. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information they posted on me and my family is false. My name is *************************, my husbands name is *********************, daughters name is ******************, and ***********************. We have suppressed and opted out of them sharing our information. They have not removed it

  

  Business Response

  Date: 04/18/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 04/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  However my family needs to have their profiles removed too. *********************, ******************, *********************** all with the same address as **** will wait for the business to perform this action and, if it does, will consider this complaint resolved when everyone is removed.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my information removed from their sites. They provided an opt out option, and the instructions force you to search yourself on their databases and then open your profile and click to delete. The searches take a ridiculous amount of time, and honestly make it so you give up and do not remove your information.

  

  Business Response

  Date: 04/13/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 04/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has posted fradulent data about me. They have me as being married to a gal I divorced in February 2007. Also has me living in numberous places I've never lived, people I'm supposedly related to that I have no clue who they are, friends that are not so either. Theie records have me as having 4 arrests, when I have never been arrested ever in my entire life, This is slanderous fraud and needs to be removed entirely today. They are a bogus site that has smeered my reputation and possibly someone else that they have manufactured incorrect data linked with mine. TRUTHFINDER, nothing but the facts truth. This business needs to be shut down and confiscate their equipment.

  

  Business Response

  Date: 04/13/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *********************************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ************************ expectations, we request any other email addresses, physical addresses, or phone numbers that they may have used to help validate their identity. That information will only be used to process their request.   
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:04/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lacks professionalism and attention to details. I've asked them to remove my info and told them that all validation options are not useful because the database is incorrect. After pointing that out, the Rep ignored all my future emails and follow-**** Remove my information from your site. *************************************************************************************************************************************************************************

  

  Business Response

  Date: 04/06/2023

  Tell us why here..Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate *************************** request based on the information provided. We will go ahead and suppress the public information pursuant to her request and our Terms.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  .

• Initial Complaint

  Date:04/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried the trial that cost less than five dollars and was sure to cancel that same day. I have included email proof of cancellation and the response. Confirming that my account should have been canceled on March 4, 2023. They assured me I should not be charged for any upcoming payments. However, I was charged two days later and have another charge pending this month for $28.05. I am requesting a refund for charges I was assured, would not be made by ************.

  

  Business Response

  Date: 04/05/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *******************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ********************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 04/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertise they will do a reverse phone look up for free it literally says we will show you the name for free then you do it and have to hit ok 75 times and wait for them to run their report and it take FOREVER then they try to charge you and never show you the name. They falsely advertised

  

  Business Response

  Date: 04/03/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from Martin *************** ********. 
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  TruthFinder does offer a free mobile app download which allows for Unlimited Lite Person Report searches, 5 email report searches, and 5 phone report searches. The mobile app can be found in the ****** Play Store or the Apple App Store.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello, my name is ************************* and I am reaching out because nobody seems to want to help me this in company against fraud that was done using my bank card ending in **** and expiration date 12/25. I have 7 charges on my card of $30.54 for this company of TruthFinder.com that I have never authorized to take money or solicited their services. I have tried reaching out to TruthFinder.com and they are no help at all. I am a single mom of 2 kids under 6 and this is very unfair. I only realized the charges because I was printing out the payment for my cell phone for Sprint to show I have paid off my phone in full and noticed these charges. I am asking please to have this refunded to me. I was charged on 7/5/22 - $30.54 and $4.34 , on 8/4/22 - $30.54, 9/5/22- $30.54, 10/5/22-$30.54 , 11/7/22 - $30.54 and 12/13/22 - $30.54. All these charges total $213.78 that was fraudulently taken from my bank account and this company refuses to return my money. Please just return my money. My card that was used ends in **** and the first 6 digits are ****** with the expiration date of 12/25. I just don't know what else to do.

  

  Business Response

  Date: 03/28/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet *************************** expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 03/28/2023

  I do not know the email address that was registered on the Truthfinder.com account because I am not privy to that information. What I do have if the transaction numbers and dates that were debited from my account. And the first 6 digits and last 4 numbers of my card that was used. I cant get that information from anyone. I have also provided screenshots of the transactions debited as well. 
  

  First 6 digits of card : 410489

  Last 4 digits of card : 6554

  PayPal Transactions ID and dates:

  July 5th 2022- $30.54 - 8K2615694A660253B

  July 5th 2022 - $4.34 - 3UK53711SM633610T

  August 4th 2022- $30.54 - 1XE48590TK323325D

  September 5th 2022 $30.54 -5H8713018K467391M

  October 5th 2022- $30.54 -OBT59260PX9968345

  November 7th 2022- $30.54 -5333285083419874K

  December 13th 2022- $30.54 -6A850155AV619504E

   

  

  Business Response

  Date: 03/29/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  We located an account through the PayPal Transaction IDs and have cancelled and disabled the account, but we are unable to refund the payments due to a pending chargeback.
  

  A chargeback is a dispute with PayPal, and ************************* should receive an update directly from them regarding the resolution. Generally, the dispute process takes between four and five weeks.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership and I was still charged. Turns out they only cancel one of the ads-ons when you try to cancel, and its the cheapest one. This is misleading and seems to be a recurring issue with people given all the complaints. Its deceptive business practices and scamming.

  

  Business Response

  Date: 03/23/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and issued a reversal to ***************************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support