Complaints
Customer Complaints Summary
- 484 total complaints in the last 3 years.
- 183 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The website offers a background report with no request for payment or renumeration until *after* you have clicked continue over ten times through fake loading/searching screens to try to build the desire for report.It is underhanded and dishonest. If they want to charge for reports they need to do so upfront before ten+ minutes are spent on website waiting.
Business Response
Date: 08/02/2022
Dear ***************************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Use. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
TruthFinder SupportCustomer Answer
Date: 08/02/2022
absolutely no mention of pricing until after 20 minutes of faux loading windows.
Please do not accept this response.Business Response
Date: 08/05/2022
Dear ***************************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
TruthFinder does offer a free people lookup tool located at https://www.truthfinder.com/people-search/. You can start your search for free, or browse through our people directory pages to learn basic information about almost anyone in *****************. The free people lookup tool can provide basic information such as age, location, and possible relatives.
On the other hand, our website does not claim that our memberships are free. A paid TruthFinder membership gives you the advantage when it comes to finding people. You can go beyond basic information and discover a surprising amount of data by entering just a few key details. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
TruthFinder SupportInitial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I FOUND MY INFORMATION ON **** WEBSITE AND REQUESTED THAT IT BE REMOVED 3 TIMES. I NEVER RECEIVED A CONFIRMATION EMAIL. I DO NOT WANT MY INFORMATION ON THIS WEBSITE.Business Response
Date: 07/29/2022
Dear ***************************************,
This response is in regards to the consumer complaint from *************************, ID ********.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for **************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:07/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have lived at this address for almost 2 yrs. With my Special Needs daughter NO ONE ELSE LIVES here Truthfinders which REALLY needs to change their name has allowed some criminal bimbo and her partner to use MY ADDRESS!! I DO NOT KNOW that person never have. They have never lived here! I am NOT and never have been an associate of those people! Truthfinders says I am! The only reason I found all this out is strangely started getting their mail a couple months ago and keep returning to sender. Yesterday received 2 bills in their name so decided to look them up on ******* I am beyond ticked off! I am contacting a Detective Monday as this is a weekend. To top it off I guess Truthfinders doesnt check facts very well since the phone number this ********************* is using is an ATTORNEYS OFFICE I contacted at one time. Truthfinders CHECK YOUR FACTS!!! Dangerous to be able to allow creeps to do this!!Business Response
Date: 07/29/2022
Dear ***************************************,
This response is in regards to the consumer complaint from *************************, ID ********.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
While we cannot remove specific records from your report, you do have the option to remove your entire background report from our site. Visit https://www.truthfinder.com/opt-out/ for more information. Please keep in mind that we do not remove *** offender location data and that your name could still appear as a possible relative or associate in another individuals background report.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
Sincerely,
TruthFinder Support
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