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Average of 460 Customer Reviews
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Review fromDavid S
Date: 01/05/2025
1 starDavid S
Date: 01/05/2025
Poor searches. Couldnt verify a number of people that I verified through white pages and simple ****** searches.
Truthfinder
Date: 01/10/2025
Dear *****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded Davids account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromBradley A
Date: 01/01/2025
1 starBradley A
Date: 01/01/2025
Free? Sure it's a free 30 min series of loading screens, teasing you all the way to the main event....... a membership fee screen. My question is, what is that web site doing to my phone while it's pretending to compile information?Truthfinder
Date: 01/02/2025
Dear *******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMi S
Date: 12/28/2024
1 starMi S
Date: 12/28/2024
Childish, and a waste of time. Says stuff like you may be surprised or graphic content found, providing nothing. Waste of money too, go elsewhere for your background checks.Truthfinder
Date: 12/30/2024
Dear Mi, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromAnn C
Date: 12/27/2024
1 starAnn C
Date: 12/27/2024
I cant even search myself in this site. It makes you think that there is something of substance but it came back basic. It says I dont have social profile but I know for sure I do.Truthfinder
Date: 12/30/2024
Dear ***, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromIrma G
Date: 12/24/2024
1 starIrma G
Date: 12/24/2024
I did find the police reports but they're in no way detailed. Yes, the case numbers are there but it doesn't say where. The site gets tricky after a day. I wasn't getting the same information. They charge almost $30/month for Unlimited and $3.99/month for basic surface information. If you cancel the $30/month Unlimited, you'll have to go back and cancel the $3.99 monthly, too.Truthfinder
Date: 12/30/2024
Dear ****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromKevin F
Date: 12/23/2024
3 starsKevin F
Date: 12/23/2024
I have tried to cancel a subscription. !st I canceled online. After that failed I called and canceled over the phone. I did get some money back. And was told they would cancel the subscription. But I have noticed that I'm still being charged every month. Granted the amount is small every month but in the long run it adds up. So to me this is another subscription scam to slowly milk you out of your money.Truthfinder
Date: 12/26/2024
Dear *****, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.After reviewing the details of your account, it appears that you canceled the Unlimited Person Reports Membership online on June 15, 2024. At that time, the Unlimited PDF and Data Monitoring Access subscription was not canceled resulting in subsequent charges of $3.99.We are unable to locate any additional cancellation requests.We have cancelled all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSusan D
Date: 12/22/2024
1 starSusan D
Date: 12/22/2024
Thank you to everyone who took the time to post a warning!Truthfinder
Date: 12/26/2024
Dear *****,Thank you for getting in touch. Wed like to provide you with assistance and ensure you have the best possible experience with our service, but were unclear what the issue is based on the information you provided.I want to ensure you have the best possible experience with our service. Please provide more details regarding your issue so I can ensure this is resolved to your satisfaction.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromGary K
Date: 12/21/2024
1 starGary K
Date: 12/21/2024
I would give it ZERO if I could based on the fact info is a bit sketchy at times as it comes up different on the same person when searched again. BUT the BIGGEST issue I have is that it is another company that pulls that egregious BS about getting one month but somehow secretly hidden in there somewhere is a monthly plan of some sort. What a scam. If I want ONE month and pay for what I assumed was ONE month I do NOT need to find out I am getting billed again the next month. I can't even login anymore. What a SCAM to rip people off because then you have to figure out how to cancel and then fight to get the extra charge back. They make an extra charge on people that want one month and don't know about anymore charges. A car wash did that to me as well. Asked specifically if it was only for one month and that I didn't need to do anything else. I didn't have to cancel. Yep., just one month...BS. Did the same thing and charged me again the next month. wouldn't refund and I hadn't even gone foe over a week on the month I paid for. Hassle to fight to get it and never did. JOKE.Truthfinder
Date: 12/23/2024
Dear ****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromCarol U
Date: 12/16/2024
1 starCarol U
Date: 12/16/2024
Beware! This company's billing practices are misleading to the point of being fraudulent. I signed up for the one-month package, and the company continued to charge me. I noticed the charge when I was billed for the second time. I missed the previous month's charge. The customer service refused to reverse the charges even though I had canceled one day after the second charge hit my credit card.Truthfinder
Date: 12/23/2024
Dear *****, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Sincerely,TruthFinder SupportReview fromJill O
Date: 12/13/2024
1 starJill O
Date: 12/13/2024
What a joke and waste of time and money. It takes a tremendous amount of time to search before you even sign up. It makes you think there is information by saying stuff like; you may be surprised and it warns you about finding sensitive information. It returned NOTHING on my search. It didnt even get something as basic as my email address correct. Then it tried to guess by adding different email companies such as @*****. @*** or at @gmail. It said my brother was a possible spouse. ?????? Sorry, thats not legal in ********!!! DO NOT WASTE YOUR TIME OR MONEY. What a joke.Truthfinder
Date: 12/16/2024
Dear ****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded NAMEs account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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