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Average of 460 Customer Reviews
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Review fromSilvia B
Date: 07/17/2023
5 starsI was very happy with the service I received on my customer service call with *****. He was very knowledgeable and very pleasant. Very efficient and fast.Review fromEllen C
Date: 07/14/2023
1 starEllen C
Date: 07/14/2023
*** asked about a person. Found out on my own he died in March 2023. Never paid them a dime and then they report he just had a birthday in June. Not hardly. I called 3 times and emailed twice to cancel. They still send me emails sometimes it is 10 a day. Truthfinder - PLEASE do not send me any more emails. Person was ************************************. You can see it as you keep sending a email to me constantly.
Truthfinder
Date: 07/17/2023
Dear *****,Pursuant to the TruthFinder privacy policy, by submitting your email address via our site, you consented to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.We have unsubscribed your email address from receiving emails from TruthFinder. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromTeresa J
Date: 07/12/2023
4 starsVery efficient & fast. Pleased with singular result and able to cancel once I achieved my results. If needed in the future, I would utilize this serviceReview fromAmanda G
Date: 07/12/2023
2 starsAmanda G
Date: 07/12/2023
It was useful did have lots of information - but I just needed the one single report and there was no way to get it without having to sign up for a 5 day trial at $7 and then automatic membership at almost $30 a month. Then called the next day to cancel before getting charged the membership - and it took almost 30 minutes on hold - but I was able to cancel easily at that point. They tried to sell me on something but were not persistent or pushy and when I said I just wanted to cancel they were very polite. This would be recommend by me to others only if they had a single use under $8 with no membership but the membership and amount of time it takes to generate the report I wouldn't recommend to others for wanting a single search but if planning to use multiple searches it would be good for themTruthfinder
Date: 07/13/2023
Dear ******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromLeonarda R
Date: 07/11/2023
5 starsAlthough I had the service for less than one hour, the staff I spoke with was wonderful!Patient and professional.Truthfinder is a great tool for people to search for family members.Thank you!Review fromMarcus C
Date: 07/09/2023
1 starMarcus C
Date: 07/09/2023
They will keep charging you monthly regardless of you contracting them only for 30 days so be careful, look at your bank statementsTruthfinder
Date: 07/10/2023
Dear ******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. After further investigation into your concerns, I have confirmed that your account has been previously cancelled as of July 9, 2023. No further charges will be incurred. Additionally, I would be more than happy to issue a refund on your account; however, I am unable to refund your payments due to a pending chargeback.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromrose s
Date: 07/07/2023
5 starsthe report was ready, WORTH the affordable payment considering what it costs to put together all the info.... canceling was smooth and easy, staff helpful and professional to assist. Very pleased!!!Review fromdalton S
Date: 07/07/2023
1 stardalton S
Date: 07/07/2023
30 minute process to "find information"only to be led as if it was free and then hit with a "just one more step...$24/month"Truthfinder
Date: 07/10/2023
Dear ******,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDave C
Date: 07/03/2023
1 starDave C
Date: 07/03/2023
I don't know if their reports are useful, because I never got that far. But I do have a problem with the fact that you spend ***** minutes answering questions THEN they tell you it costs money. I figured it would cost money, but as long as the process went on I thought maybe it didn't cost money. They also require your birth year, name and email address. Don't waste my time or mess with my privacy, because I'll make sure you don't get any of my money. (And they didn't get any.)Truthfinder
Date: 07/05/2023
Dear ****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromARQ Q
Date: 07/02/2023
1 starARQ Q
Date: 07/02/2023
I signed up for 30 days and 6 MONTHS LATER REALIZED IM STILL PAYING! Yes I should have caught it sooner but as a disabled American veteran I guess I expect better from American companies! Shameful! Dont use this service! Or if you do..WATCH YOU SIX!!!!!!!Truthfinder
Date: 07/05/2023
Dear ARQ,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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