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Average of 460 Customer Reviews
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Review fromJ. B.
Date: 05/23/2023
1 starJ. B.
Date: 05/23/2023
Takes you through a 'ten minute' process (in quotes because it's artificially inflated to that time), before hitting you with the paywall. I wasn't expecting it to be free per day but nothing on their website mentioned anything about paying. Only after sitting through 10 minutes of loading screens and pressing pointless buttons, I'm told it'll cost me $30. You should really put the fact that you charge on your homepage, seems slightly misleading.
Truthfinder
Date: 05/24/2023
Dear *************************,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJacqueline P
Date: 05/20/2023
1 starJacqueline P
Date: 05/20/2023
This service is not helpful. **********************. They only have basic public records. I wanted to check about specific social Media accounts for my children, but this website was not helpful in anyway. **********************! It's a scam!Truthfinder
Date: 05/22/2023
Dear **********,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to **. However, because we simply display records as they are provided to **, we cannot guarantee the content of the records that *** show up in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromBrian D
Date: 05/15/2023
1 starBrian D
Date: 05/15/2023
Apparently, when Lifelock did a dark web check, they found my email n other info from truthfinder there. Just letting all of you know. I cant get into the finder account to delete the acct. No ********************** is not free.Truthfinder
Date: 05/17/2023
Dear ***********************,Thank you for reaching out to TruthFinder. We understand your concern regarding the security of your information. We are happy to answer any questions you may have.Regarding the data security incident, you can find our response and the most recent information regarding our security protocols here. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.The right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to ** when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy. To exercise this right, please use this link, *************************************************. NOTE: If you are a customer and choose to delete your user data, we must delete your account and will cancel any and all subscriptions associated with your account, and delete your account information to the extent required by law. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSuzanne B
Date: 05/15/2023
5 starsGreat service. I found all the information I needed. I will use this service again when needed. Prices are very reasonable.Review fromKa H
Date: 05/07/2023
1 starKa H
Date: 05/07/2023
A joke if you forgot password. Lame site loses you search.Truthfinder
Date: 05/09/2023
Dear **,In order to access the services and obtain a report, you must first log into your account by going to **********************/login. Your username will be the email address used to create your membership and the password is the one you entered upon creating your account. If you do not recall your password, please click the Forgot My Password link on the login page or contact us so that we may reset your password manually. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromKade H
Date: 05/03/2023
1 starKade H
Date: 05/03/2023
AVOID AT ALL COST! They pretend to be free but actually charge $28 a month This website is a scam that lures you in with false promises of free background checks and then wastes your time with endless questions and fake loading screens. I am a web developer, I can tell.They did this because of the sunk-cost fallacy. The sunk cost fallacy is a cognitive bias that causes people to stick with a plan, course, or approach that isnt working because of how much they have already invested in it.The more time they can get you to waste before the paywall, the more likely you are to bite the bullet and pay to avoid losing all that work (even though the work was fake and unnecessary for the report)It hits you with sensationalists and fear-mongering tactics, such as warning you about criminal records, embarrassing comments, graphic content or government watchlist. It's honestly a hilarious to me as a web developer. But also very frustrating. They don't deserve any business haha.Truthfinder
Date: 05/04/2023
Dear ****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromRosemarie A
Date: 05/02/2023
2 starsRosemarie A
Date: 05/02/2023
There are things on my report that are so very wrong. Then some of my stuff is on other people's reports. This is worse than credit Bureau reports. I hope employers don't use this website.Truthfinder
Date: 05/03/2023
Dear ***********************************,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We care about your privacy and your ability to personally control the display of your public data. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.To exercise this right, access our suppression tool here, *************************************************, and click on Suppress ***************** You will be asked to submit your email address to begin the process. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromBill H
Date: 04/25/2023
1 starBill H
Date: 04/25/2023
I can't WAIT to get this useless f****** app. removed. My files are not. However this piece of s*** *** got hold of any information is illegal. My attorney will roast this little bitty piece of unreliable s*** Co. See ya in court. Guarantee My attorney and I will be rewarded a huge amount. Actually I should be thanking you. See ya soon.Truthfinder
Date: 04/28/2023
Dear *********************,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We care about your privacy and your ability to personally control the display of your public data. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.To exercise this right, access our suppression tool here, *****************************************************, and click on Manage Suppression Rules. You will be asked to submit your email address to begin the process. Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSeymour K
Date: 04/23/2023
1 starSeymour K
Date: 04/23/2023
$1 trial offer, and then they withdraw that and only offer you a monthly package. This is just a data vacuum sucking up as much information about everybody who enters their services.Their background checks aren't regulated by state law and are not admissible for employment. I discourage you from using any online data or information gathering website but instead go to the state police, credit bureau, or other agency and know your rightsTruthfinder
Date: 04/28/2023
Dear *******,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromSamantha B
Date: 04/22/2023
1 starSamantha B
Date: 04/22/2023
In 2017, I cancelled & deleted my account because the ******************* attached to me was NOT me at all and the company refused to delete such information. In 2023, I am STILL receiving WARNINGS from my Credit Protection that Truthfinder is sharing my personal information, ***************** I login using forgot my password to find my account was STILL active. I cancelled & deleted AGAIN! This company is violating your privacy! After 6 years, they are still showing up on my Credit Protection Reports!Truthfinder
Date: 04/28/2023
Dear ********,Our response to the security incident and the most recent information regarding our security protocols can be read at ***********************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.Additionally, we understand that you would like to delete any ********* ********************** maintains for you. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.To exercise this right, you can visit our ************** at *************************************************. In the middle of the page he will see a section titled Right to Delete with instructions. You should enter the email provided to TruthFinder when creating your account and click Delete My ********* to begin the process.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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