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Business Profile

Wheels

Concept wheels

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On feb 13 th I ordered some wheels I got a call the same day verifying my vehicle make and model . I received my wheels on the 118th I took it to Discount Tire to have the wheels installed. I received a call from discount tire about 30 min after I dropped my car off telling me that the wheels were wrong and would not fit my car I called them and they asked me to email them pics and a description of the problem and they would send return labels I waited a few days and nothing I emailed I called left messages no return calls or emails I finally got someone to answer the phone and they said oh we are waiting for approval to send return labels well 4 weeks later they wont answer my calls or emails Ive tried every option to contact them email calls ********* instagram nothing back . All I want is to replace them with the correct wheels or a refund but since I cant get any answers. I even pretend to be someone else trying to buy wheels and they spoke to me by txt for a few min then when I asked to be called and gave them my number they stopped communicating .Also they no longer go by concept wheels they go by Auto Customz wheels

Concept wheels is NOT a BBB Accredited Business.

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