Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st 2023 I received a horrible hair appointment from Styleseat provider Africanbraids by 2sisters. Styleseat allowed its service provider to fraudulently sign its POS system of record and add tax without any locality implications. No governmental, nor stated merchant policy dictated the "tax" of $10 to the service, or %5 of the service. I have attached customary receipts as received from other styleseat servicers operating in the same locality. Styleseat took that payment from my card without my knowledge or awareness and refused to refund the money when brought to their awareness.

  Business Response

  Date: 01/10/2024

  Hi *****! We're so sorry to hear you had this experience. We've taken a look and see you've been in contact with our Compliance team about this issue. As they mentioned in their correspondence, since you disputed this transaction with your financial institution we are unable to make any changes to the transaction. Because we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds. Depending on which plan your professional is subscribed to and the type of appointment, the checkout may have been set up to charge the card automatically. For more information on payment processing on StyleSeat, please check out this article; ****************************************************************************************************************

  If you need further assistance, please reach back out to us. Thanks!

   

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21111351
  
  I am rejecting Style Seat's response as the dispute by **************** has been closed and cannot be reopened without StyleSeat impetus and
   approval. Styleseat did not respond to any locality responsible for taxation nor provided proof of location when *** was signed for fraudulent charges.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21111351
  
  I am rejecting Style Seat's response as the dispute by **************** has been closed and cannot be reopened without StyleSeat impetus and
   approval. Styleseat did not respond to any locality responsible for taxation nor provided proof of location when *** was signed for fraudulent charges.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/19/2024

  Hi *****! We apologize for the experience you had with this Professional and your dispute with your financial institution. Once a dispute is filed with your bank, StyleSeat is unable to do anything else with the funds. If you need further assistance or have additional questions, we recommend responding directly in the conversation you were having with our Compliance team, as they are the best resource for concerns regarding disputes. If you no longer have access to that conversation, you can also submit another ticket here; ****************************************************************. Thank you!

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21111351
  
  I am rejecting this response because the response is inaccurate. I do not have a separate conversation with a particular department at Styleseat. *** responded to the same tickect and email consistently. They have not provided proof of such, and have not brought any resolution. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed an overdraft on my account due to ******************** debiting $35 dollars. I called the bank and they noticed that the same debit was made back in November. I had not noticed that but I am getting no services from them. I am signed up on their platform and have been for a few years. It has always been free and when and I f they refer a client to me, the client pays through the ap and Styleseat takes their percentage. Styleseat has not referred anyone to me. I have received no money and no client. Styleseat should not take anything from my account

  Business Response

  Date: 01/05/2024

  Hi ********! 

  We're so sorry for the confusion with your account. We've taken a look and see that your account under the email address ******************************** was converted to our $35 monthly Premium Plan back in November. We see that you were charged the $35 subscription fee in November, but the attempted charge for December failed and has not been successfully withdrawn from your account.

  If you would like to change your subscription back to our $0 monthly Basic Plan, please follow the steps in this article; *****************************************************************************************************************. If you need further assistance, please submit a ticket here; **************************************************************** and a member of our Support team will be happy to help!

  Thanks for being part of our community!

   

• Initial Complaint

  Date:12/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have money i cannot obtain sitting in my account !!! They keep returning it to my bank claiming that my banks keeps rejecting it !!! I need it asap its ******* me off !! Every time i reenter my account it says transactions to this account have been suspended a little over a year i have been trying to get my money !!!!

  Business Response

  Date: 12/29/2023

  Hi Ebonye! We're sorry to hear you've experienced difficulty receiving your payout. We see that you received a payout to your MasterCard ending in ***** on November 23, 2022. If you need more assistance with this issue, please reach out to our Support team by submitting a ticket here; ****************************************************************. They will be happy to help you with this further. Thanks!

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21067884
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  also were not talking about the one in 2022 were talking about the one in 2021 that they keep returning to my regular account !! You can clearly see that one bc its u see the 2022 one !! Theyve been returning it for a while i tried to change my bank account so they can transfer my money to a different account!!

  Business Response

  Date: 01/09/2024

  Hi Ebonye!

  We apologize for the confusion. Our team will be happy to look into this for you, but we'll need some more information. Please submit a ticket here;  **************************************************************** and mention "BBB Review". A member of our Support team will be happy to help you with this further!

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using styleseat services for quite Sometime now. I just recently changed my services under my account and updated some of my terms. I log back in so I c am start back taking clients because we moved to a new building I g at an email stating my page was closed down with no real reason. If Im doing business why isnt this issue being solved,and why am I being punished. The settlement would be for this company to stop discrimination,because Ive given styleseat no set reason to suspend my account. Im pretty sure people were also lying on me because thats what people do when they dont want to see you doing well. You need supporting documents before you decide to take someones money for a service fee eveeytime we have a client.

  Business Response

  Date: 12/27/2023

  Hi ********! We're sorry you've had this experience. We've taken a look and see you've been in contact with our Compliance team about this concern. They will be the best resource to answer any questions and assist you further.

  As outlined in our Terms of Service:

  "StyleSeat reserves the right, in its sole discretion, to terminate your Subscription, Account, or use of the Services, if you violate these Terms of Service, or for any reason or no reason at any time. We may also suspend your access to the Services and your Account (including the funds in your Account) if you (a) have violated the terms of these Terms of Service, any other agreement you have with StyleSeat, including without limitation the ****, or StyleSeat's policies, (b) pose an unacceptable credit or fraud risk to us, (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct or (iv) for any other reason in StyleSeat's sole discretion. This includes the right to modify or terminate any Subscription prior to the end of any pre-paid period."

  Here is a link to our Terms if you'd like to review them further; ************************************************************

  Thanks!

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Style seat is a booking app for hairstylist the goal I thought originally was to protect the stylist. No call no show on my is set too a 100% clients are doing these things and then styleseat lets them go through there bank and reverse the payment when the client clearly didnt comply so styleseat come after us for the money which is wrong and unjust thats why there are rules set were still not being protected as stylist. It has happened on several occasion. Now the latest is some client tipped thirty dollars or style seat did something on there end I have know clue but nothing to do with me. So style seat goes in my account and try and take the thirty dollars back this is a month later mind you and my bank didnt allow it so now they have taken my bank account down and want me to add a new as if I did something wrong wow thats my account and thats the account Im using it is just insane these apps or not held accountable its like its a underground I dont like they should have something set in place for them as well as far as law its very annoying and I just feel robbed like whats the point.

  Business Response

  Date: 12/22/2023

  Hi *****! We're so sorry to hear you had this experience using StyleSeat. We've taken a look and see that you've been in contact with our Compliance team about this concern. As they mentioned in their correspondence, the attempt to withdraw funds from your account is due to a chargeback from one of your clients. Since tips are optional, banks will not usually resolve these types of disputes in your favor. The end result of a chargeback is determined by the financial institution. We apologize for any inconvenience this may have caused.

  Please refer and review carefully StyleSeat's Terms of Service regarding chargebacks:
  The amount of a transaction may be reversed or charged back to your Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Client or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of these Terms of Service.

  If you need more assistance with this, please don't hesitate to reach back out to us. Thanks for being part of our community!

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a professional stylist using the app to fill in appointments. I signed up initially in 2015, however I was discouraged by false inquiries made by scammers. Fast forward to 2023 and they are still allowing scammers on the platform to make the same false inquiries that I received in 2015. Most recently a client scheduled with me through the app. Upon their arrival this guest added on an additional service which was necessary to achieve a seamless blend. The guest left happy and even made another appointment. The next day I get a notification that they canceled their next appointment. This prompted me to check the styleseat app. I was shocked and upset to see that the card on file for auto check out was declined. Styleseat did not inform me the payment didnt go through. After chatting through text with a rep my options were to reach out to client myself and ask for payment or block them from booking again. I expect more from an app and company thats handling the transactions. I basically worked 5 hours of free labor right before the biggest holiday and in the middle of a family crisis. Not only did I work for free I lost money! I am no longer using this service and urge professionals and clients not to use it as Ive had bad experience on both ends as a professional and a client while traveling searching for a stylists in *****. StyleSeat owes me $400 the least you can do is offer me a credit to use a promotion or for new client fees. Instead you told me theres nothing you can do. Why would I chose to operate on an app that doesnt verify payments, or identity. You should also allow professionals to review clients since u leave it up to pros to block clients from booking instead of removing and blocking them from the site yourself. Ive come to the conclusion that StyleSeat must be apart of the scam.Do Better.

  Business Response

  Date: 12/20/2023

  Hi ****! We're so sorry to hear you had this experience with a client on StyleSeat and appreciate you sharing this feedback with us. When a client's card declines, we attempt the payment automatically several times. If the payment continues to decline, we alert the client to add a working card to their account or add funds to the card on file. Once updated, we can complete the charge and pay you for the appointment. This is all dependent on the client taking action. If we're unable to successfully complete this charge, our best suggestion would be to contact your client to collect payment from them directly or, if you are unable to collect payment from them you can block them from booking:

  To help prevent this from happening in the future, we recommend ensuring the appointment is checked out prior to the client leaving. You can also request that clients prepay for their appointments to ensure your funds are secured before you provide a service. For more information on prepayment, please check out this article; *************************************************************************************************************************;

  We hope this information is helpful and apologize again for any inconvenience. If you need additional support for this issue, please feel free to reach back out to us. Thanks!

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 21033393
  
  I am rejecting this response because: 
  

  As a platform processing transactions you should take more responsibility. Its unfortunate that youve made zero updates to combat fraud and scammers. 
  
  Sincerely,
  
  ***

  Customer Answer

  Date: 12/22/2023

  Im *******************, a professional stylist using the app to fill in appointments. I signed up initially in 2015, however I was discouraged by false inquiries made by scammers. Fast forward to 2023 and they are still allowing scammers on the platform to make the same false inquiries that I received in 2015. Most recently a client scheduled with me through the app. Upon their arrival this guest added on an additional service which was necessary to achieve a seamless blend. The guest left happy and even made another appointment. The next day I get a notification that they canceled their next appointment. This prompted me to check the styleseat app. I was shocked and upset to see that the card on file for auto check out was declined. Styleseat did not inform me the payment didnt go through. After chatting through text with a rep my options were to reach out to client myself and ask for payment or block them from booking again. I expect more from an app and company thats handling the transactions. I basically worked 5 hours of free labor right before the biggest holiday and in the middle of a family crisis. Not only did I work for free I lost money! I am no longer using this service and urge professionals and clients not to use it as Ive had bad experience on both ends as a professional and a client while traveling searching for a stylist in *****. StyleSeat owes me $400 the least you can do is offer me a credit to use for promotions new client fees. Instead you told me theres nothing you can do. Why would I chose to operate on an app that doesnt verify payments, or identity. You should also allow professionals to review clients since u leave it up to pros to block clients from booking instead of removing and blocking them from the site yourself. Ive come to the conclusion that StyleSeat must be apart of the scam. Do Better.

  Business Response

  Date: 12/22/2023

  Hi Cali! 

  We apologize again for any inconvenience this has caused and appreciate your feedback. We have passed this along to our Product team to take into consideration. 

  In StyleSeat's Terms of Service:

  Payment Processing Services
  StyleSeat's *********** Services allow Clients to pay and Professionals to accept payments, including Card-based payments initiated with Cards bearing the trademarks of ***************************** and ********* (collectively, the "Networks"). We are not a bank and we do not offer banking services as defined by the United ***************** of Treasury.
  StyleSeat facilitates the processing of payments Professionals received from Clients. This means that we collect, analyze and relay information generated in connection with these payments. While StyleSeat takes what it believes to be reasonable efforts to ensure secure transmission of information to third parties who assess and process payments, StyleSeat is not responsible for any fees or charges assessed by third parties or any errors in the processing of payments by third parties, including any errors that result from third-party negligence, improper transmission of payment information, a Client's mistaken submission of payment information or submission of erroneous payment information.

  Here is the link to our Terms of Service if you'd like to consult them further; ******************************************************************;

  If there's anything else we can help with, please reach back out. Thanks!

   

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a appt with a stylist on Dec. 15 2023. I had to put a card on file to schedule the appt. The day of the appt., I drove 1 hour to this appt. , to find out the stylist didn't work at this salon or at any salon. My appt., was at 7am and by 8am, I reached out to StyleSeat to inform them the stylist was a fraud and she was running a scam through their app, because the app still took your money whether the stylist did your hair or not. I even reported the stylist through the app and I called Styleseat but they haven't responded and it's been days. The stylist is still on their website taking people money. The owner of the salon stated 3 other people came looking for that stylist and they lost their money through the app and haven't been able to get their money back yet. Styleseat didn't stop the payment and I reached out at 8am, they tried to take the payment at 2pm multiple times. Styleseat isn't safe and it has scammers on it.

  Business Response

  Date: 12/20/2023

  Hi ******! We're so sorry to hear you had this experience with a Professional on StyleSeat and appreciate you bringing this to our attention. We've taken a look and see that you've been in contact with our Compliance team about this concern. As they mentioned in their correspondence, they are conducting an internal review of this Professional's account based on the information you provided. Additionally, we can confirm that the charge for the appointment failed, so the funds were not taken from your account. 

  If you need further assistance, please reach back out to us. Thanks!

  Customer Answer

  Date: 12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  
  Sincerely,
  
  ****** R

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started as a professional braider a year plus ago well one I had my number and was never notified every time someone booked which made me look very unprofessional and then when someone book and I finally check for payments the fees are ridiculous they are taking when Im paying a monthly plan fee of $35 a month like for instance my fee is $175 for something they meaning styleseats charge me over $50.00 for them booking I only get $118.00and some change instant pay which is not got yo wait a day or two or three. Im only getting notifications for inboxes and all my notifications are always on and too much is bring charged it is unfair and this has been going on and many stylist are complaining about it Im about to take my business elsewhere and many other stylists are as well it started as only 2 dollars and change now look at feessssss

  Business Response

  Date: 12/19/2023

  Hi ****! Thank you for sharing this feedback with us. We're sorry to hear you've had a negative experience using StyleSeat and are happy to provide some clarity regarding these concerns. 

  We've taken a look and see that you are currently on our $35 monthly Premium Plan. With our Premium Plan, you have access to our business management tools to take your business to the next level! For this specific plan you also have the ability to customize the features you include in your monthly subscription. These features include our New Client Connection Program and our Smart Pricing feature.

  When StyleSeat sends you a new client through our New Client Connection program, well keep 30% of the first appointment with each new client we bring you through these marketing efforts. This 30% will then be invested back into your growing business so we can continue to send new, high-quality clients your way. In the event that one of your clients is mistakenly marked as a new client from StyleSeat, you can always reach out to us and request a correction.

  Some days and times are busier than others, and we want you to make the most for your popular times. With our Smart Pricing feature, when a client goes to book one of these times, well see if they are willing to pay 20% more to secure that time. If they do, we take ****% of that increased total.

  Our Instant Payouts feature does have certain requirements and partially relies on your financial institution to process the deposit. For more information, please check out this article; ***************************************************************************************************

  We also recommend reaching out to us directly for answers to questions, support for technical issues, and more by submitting a ticket here; ****************************************************************. A member of our Support team will be happy to provide further assistance.

  Thanks!

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is my booking site where I accept credit card and book my clients I changed my bank account sent them a copy of my id and signature card fr9m the bank verify all my info .My account is frozen, I contacted them everyday they keep telling another department has to reach out to me.The company stripe has reached out saying styleseat has to talk to them instead of me if been 3 weeks

  Business Response

  Date: 12/12/2023

  Hi ******! We're sorry to hear you're having trouble with your account. We've taken a look and see that you are in contact with our Compliance team about this issue. The issue you're experiencing is related to Stripe, our payments processor, disabling your account temporarily. Our Compliance team will be the best resource to help resolve this. If you have additional questions about this concern, please reply directly to the email thread you've been working with our team on. Thanks!

• Initial Complaint

  Date:11/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been having issues with this app in making appointments. I've checked with my bank and it's not my card. I've reached out to style seat several times to no avail. **************** number is disconnected and no longer in service. The ** chat on style seat sent me to a website that was going to charge me for help. How ridiculous is that?

  Business Response

  Date: 11/30/2023

  Hi ******!

  We're so sorry to hear you have been having difficulty making an appointment on StyleSeat. We've taken a look and see that you've been in contact with our Support team about this concern. As they mentioned in their correspondence, we no longer are able to accept cards with a balance of less than $1 or cards where the zip code on file does not match the zip code on the card's billing address. If your card isn't being accepted, we recommend entering a different card to book the appointment. We apologize for any inconvenience.

  Regarding a phone number, due to the number of inquiries we receive and their complexity, we are able to best support our community through email and do not offer phone support at this time. Additionally, the website you were taken to that you shared the screenshot of is not associated with StyleSeat in any way. We never charge users for requesting support or assistance.

  We hope this information helps! Please reach back out to us if you need further support. Thanks!