Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use StyleSeat for business purposes and I am hit with a slew of fees monthly. Sometimes when I cash out $200 I only get $140 of my money so this makes me not even want to work with them but I do. I am supposed to receive instant payouts at least one a day and I have not received my payouts until 2-3 days afterwards. Why??this is very inconvenient theres no one to speak with and they keep giving me the run around. I will report and stop using there services going forward after I receive my $$ for the service done !

  Business Response

  Date: 11/22/2023

  Hi ****! We're sorry to hear you've had a negative experience with StyleSeat. We've taken a look and are unable to find an account or any recent tickets that correspond with the information you provided. We would love to help you with this further. Please submit a ticket here; **************************************************************** and mention "BBB review". A member of our Support team will be happy to address these concerns and answer any questions you may have. Thanks for being part of our community!

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a service through StyleSeat on the app for Oct 27. I was attracted by the 15% discount offered if going with this stylist. I booked two services and secured my appointment. While at the appointment the stylist recommended a haircut, which I agreed to. She added it to my StyleSeat booking and upon checking out she asked if I wanted to pay directly with her OR pay through the app. As I was promised a 15% discount through StyleSeat I went through the app. When checking out I noticed slightly inflated costs on the services compared to what the stylist had listed on StyleSeat page. Because I was going through StyleSeat and not the stylist directly she could not comment on the additional costs, but verified the charges posted by StyleSeat were MORE than her prices. She advised that I need to reach out to StyleSeat. Since that date, I have been in contact with the Stylist and StyleSeat. While the Stylist has been very responsive, StyleSeat took over a week to initiate contact and then several days in between to respond to me and on top of that will NOT refund me the "extra" charges they added to my services. NOR do they have someone that can call me to help resolve my issues. How can you store credit card details, incorrectly take payment, have misleading/contradicting information on the app but have no one to speak to you. This has been a very UNPROESSIONAL experience and stressful communication process, I recommend that other customers avoid the app OR pay directly with the provider and NOT StyleSeat.

  Business Response

  Date: 11/17/2023

  Hi ******! We're so sorry for the confusion related to your recent appointment. We've taken a look and see that you've been in contact with our Support team about this concern. As they explained in their correspondence, the time you booked your appointment for was a "high-demand" time slot, otherwise known as Smart Pricing, for your Professional. This feature is able to be disabled by your Professional on any appointment they choose. 

  We've attached a screenshot showing what was displayed at the time you booked your appointment. The price that would be charged for each service is displayed, as well as the indicator that this is a high demand time slot with a button that expands with additional details. 

  We do apologize for the delay in response to your concern. Due to the number of inquiries we receive and their complexity, we are able to best support our community through email and do not offer phone calls at this time. If you need additional help with this, please reach back out to us.

  Thanks!

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment on styleseat for 11/8/23. I received the services, and left the location. I then received a **** tip charge that I didn't authorize. I paid for the service, but didn't authorize a tip.

  Business Response

  Date: 11/13/2023

  Hi *******! We're sorry to hear about the confusion regarding the tip for your appointment on November 8th. As a one-time courtesy, we've gone ahead and refunded your tip of $6.00. You should see these funds in your account within **** business days, depending on your financial institution. We've attached a screenshot for your reference. 

  In the future, please note that you are able to modify your default tip in your settings. For more information on tipping and instructions on how to update your default tip, check out this article; *********************************************************************************************************

  Thanks for being part of our community! 

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a stylist to get a silk press and contacted the stylist to get the correct address to get my hair done. Only the stylist requested that I cancel the appointment. She didnt give an explanation. because its says that if you cancel or dont show up I was charged ***** dollars for my stylist wanting to cancel. That isnt fair and was told I wouldnt be refunded.

  Business Response

  Date: 11/13/2023

  Hi ******! We're so sorry to hear you had this experience with a Professional on StyleSeat. We would love to help you with this further but we are unable to locate any recent charges, Support tickets, or active accounts associated with the contact information you provided. Please submit a ticket here; **************************************************************** and mention "BBB Complaint". A member of our Support team will be happy to help rectify this for you!

  Thanks!

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment for a hair braiding. The appointment was booked for 11/4/2023 at 9:45 a.m. When I woke up this morning, I saw that the appointment had been rescheduled for today at 5:45 a.m. Mind you, all of this occurred without my knowledge or consent. In addition, the stylists place of business does not open until 9:00 a.m. Lastly, the stylist does not have an address listed for her place of business, so I would have no way of showing up to the appointment. I contacted the stylist a few hours ago based on my assumption that things were done in error. I didnt receive a response, so I left a review indicating that the stylist likely scammed me. For context, the fee for hair braiding is $65. However, the stylist entered a payment of $65 plus $100 tip (not including StyleSeats service fee). The stylist responded to my comment, and she said that services were provided, she has a copy of my signature, and she would report me for harassment. I was very shocked and upset, as you might imagine. I then listed another negative review, and I filed a formal complaint with StyleSeat. I then sent additional correspondence to the stylist to make her aware of the fraudulent transaction. As you can see, she stated that the money was deposited into her account. She also said that she would ratio my negative reviews with positive ones to ensure that her overall rating remained high. Ive attached all correspondence to this document if needed. Im lucky to only submit payments through StyleSeat, but this type of practice is illegal and extremely concerning. Here is the stylists webpage for your review: **************************************************** am more than happy to provide a copy of my signature and face to dispute any mention of me authorizing payment or being on camera at the stylists shop. I am requesting a full refund plus the StyleSeat booking fee.

  Business Response

  Date: 11/10/2023

  Hi *****! We are so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you have been in correspondence with our Compliance team about this concern. We are able to confirm that they provided a full refund and that they have blocked this Professional from your account to avoid any future unauthorized transactions. They are also conducting an internal review of this Professional's account.

  We apologize again for any inconvenience this may have caused. Please reach back out to us if there's anything else we can help with!

  Thanks for being part of our community!

  Customer Answer

  Date: 11/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for following up and resolving things so quickly. 
  
  
  

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/2/23 at 10:30am. *********** attempted to ******* an additional amount of money after service was completed stating she charges a different price listed than what was booked for. Aft

  Business Response

  Date: 11/10/2023

  Hi *****! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and are not able to locate any recent Support tickets, appointments, or active StyleSeat accounts with the contact information you provided. We would be happy to help you with this! Please submit a ticket here; **************************************************************** and include the email address the appointment was booked under and a link to the Professional's profile. 

  Thanks!

• Initial Complaint

  Date:10/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want StyleSeat to stop holding my credit card hostage. I signed up with StyleSeat in order to make an appointment with a hairstylist. You have to sign up with a credit card, so I used my credit card. I have decided that I no longer want to have my credit card in their system and have tried to cancel my account with ******************, but you have to log in to their website in order to cancel your account with them. ****************** will not allow me to log in in order to cancel my account. I have tried to contact them about canceling my account, but they have not honored my request and are still allowing the hairstylist to charge me. I have been trying to cancel since October 2, 2023.

  Business Response

  Date: 10/31/2023

  Hi ****! We're so sorry that you've had this experience on StyleSeat. We've taken a look and see that you've been in contact with our Support team about this issue. We recommend continuing to correspond with them via email for assistance with this issue. We also recommend checking out this article; ************************************************************************************************************** for step by step instructions on how to delete your account. 

  Please note that if you have upcoming appointments or pending payments for a professional, you will not be able to delete your account.

  If you need more help with this please reach back out to us. Thanks!

  Customer Answer

  Date: 11/13/2023

  Thank you, BBB. My problem has been resolved.
  
  *************************
   ID ********
  

  
  

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a service on Style Seat for October 17th. Went to the address listed and the salon was closed. Tried calling the owner of the salon with no response. She STILL charged me 75 dollars for a leg wax that never happened and claimed I was a no show. Have proof of calling and messaging with no response from the person. Style Seat gives NO opportunity to refute or ask for a refund.

  Business Response

  Date: 10/25/2023

  Hi *****! We're so sorry to hear you had a negative experience with a Professional on StyleSeat. We've taken a look and see that you are in contact with our Compliance team about this concern. Additionally, we see that you've issued a dispute with your bank. Once you file a dispute with your bank, we are unable to do anything with the funds on our end. We apologize for any inconvenience.

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here's a link to our Terms of Service if you'd like to review them further: ******************************************

  If you need further assistance with this issue, please reach back out to us! Thanks for being part of our community!

   

• Initial Complaint

  Date:10/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled appointment with professional MUA. MUA also has ******************** like most independent MUAs. MUA had 1 low rating but actually answered it and offered a portion of $ back, insisting they had a communication problem. Professional had no address listed and was unresponsive to all communication. Cancelling the appointment would result in a $45 fee. Instead, I locked my card through my bank so it would not be charged at the time of the appointment. Apparently that does not work so I had to dispute the charge. Before the appointment I attempted to contact StyleSeat. There was no customer service number available only email and automatic text answers. My claim still has not been addressed by StyleSeat however my bank is addressing the issue. I fear that StyleSeat is currently overrun with scammers and I wont risk losing more money. Therefore I have deleted my account with them. ****************** does not allow a means for the consumer to protect themselves from fake professionals and therefore has become an unsafe marketplace.

  Business Response

  Date: 10/23/2023

  Hi ****! We are so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and were unable to find an account or any tickets associated with the contact information you provided. We would love to help you with this further. Please submit a ticket here; **************************************************************** and mention "BBB review". A member of our Support team will be happy to help! Thanks!

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20766430
  
  I am rejecting this response because:

  1. I have attached proof that shows that I used StyleSeat. If you check the account information used in the attachment you will see that I have used StyleSeat for 5+ years in the general area of **********, **. 
  

  2. User name for my account is ***************************. The email account is ***************

  3. The professionals name is **************************;

  4. The largest issue here, the reason I reject the reply and the reason I will NEVER feel safe using StyleSeat again is because I attempted to contact StyleSeat customer service before the appointment because the professional was unresponsive, has no address or phone number listed and I knew my card would be charged at the appointment time. StyleSeat provided no avenue to report the stylist and customer service consists of canned answers or a request to fill out a form. No actual response or recourse.

  I reject this response because StyleSeat provides no protection against scam accounts or ability to report them. 
  

  I am rejecting this response because I filled out a complaint form on Saturday prior to my scheduled appointment and as of Monday, Ive only received stating that customer service is very busy. (I wonder why?)

  Lastly, I reject this response because there are hundreds of stories like mine dating back years and StyleSeat has done exactly nothing to protect against it. These complaints, the time we lose, the frustration we experience to gain refunds is acceptable to StyleSeat. Uber restyled its entire app to keep customers safe and keep their confidence. Style Seat simply sits on their hands, collects a fee and accepts no culpability as its platform becomes a haven for con artists. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/31/2023

  Hi ******! Thank you for reaching back out to us. We've taken a look and see that you were able to get in touch with our Support team about this issue and they have provided a full refund for this appointment. We apologize for any inconvenience and appreciate your patience in getting this resolved. If you need further assistance with this issue, please reach back out to us. Thanks!

  Customer Answer

  Date: 10/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
   I implore the makers of this app to make changes to protect consumers. There will be no future transactions with Style Seat. I received a refund for services that were not rendered. Attentive customer service would have prevented ****** of the BBB complaints which like mine resulted from pure fraud. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my appointment well over 24 hours in advance and still got charged the full $170 for the appointment

  Business Response

  Date: 10/20/2023

  Hi Amarah,

  We're so sorry to hear you had a negative experience with a Professional on StyleSeat. We've taken a look and see that you are in contact with our Support team about this issue. As they mentioned in their correspondence, they have escalated this request to your Professional to start the dispute process for your refund. Please note that StyleSeat only provides the software for professionals to run their business. Professionals list their services, accept online bookings, and decide how they want to charge or not charge for a service. StyleSeat has no authority to issue any refunds on behalf of these professionals.

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."
  
  Here's a link to our Terms of Service if you'd like to review them more; ******************************************

  Thank you for being part of our community!