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Business Profile

Appointment Setting Service

StyleSeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Important information

Complaints

Customer Complaints Summary

  • 249 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an appointments booked with the stylist TamariahPrevost. Her address is not listed on her profile. I've called and text her multiple times to confirm address and appointment. She did not respond. I'm being charged the full price of the appt although no services have been rendered. I sent evidence directly to styleseat.com support desk and have not been provided any refund or support contacting the stylist.

    Business Response

    Date: 07/10/2023

    Hey ******! 

    We're so sorry that you had this experience. To avoid this in the future, we'd recommend checking the address out before booking. We've issued you a full refund and attached the email that you received for reference.

    Thanks!

  • Initial Complaint

    Date:06/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to file a complaint against style seat for not giving me money money back. I booked with a stylist on 6/22 for a services to be rendered on 6/23. The appointment time was available which is how I was able to book. I get a message from the stylist telling me that she works until 8 pm and would not be able to accommodate as my appointment was scheduled for 6:45. I canceled to rebook with a different stylist and was charged $33. I reached out to style seat and was told that the stylist would have to return my money, but shes not reaching back out to me. I feel like style seat should return my money even if the style doesnt because I booked through style seat. My reasoning didnt matter and I feel like this is unfair treatment.

    Business Response

    Date: 06/26/2023

    Hey ********, 

    We're so sorry to hear that this happened and we would love to open a dispute on your behalf. We searched for a ticket linked to your name and email address and weren't able to locate any correspondence between you and our team. Please reach out to us here: **************************************************************** and we'd be happy to help!

    Thanks!

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an appointment with a stylist on your website on April 04,2023 and had to put a card on file to do so. The stylist never sent me her address the day of the appointment. I called her multiple times and also reached out to her by text message. She finally responded 23 minutes before my scheduled and said she had overslept because she stayed up late the night before and asked if I could reschedule for a later time that day. I was unable to reschedule for the time she suggested and was also turned off by her unprofessionalism so I turned down the new appointment time. I asked the stylist if my card would be charged and she said no it shouldnt be. The next day April 5, 2023 my card was charged for the full price of the service ($51.00) plus a ($1.65) booking fee and tip ($12.00). I communicated this with her and she told me she could not send the refund until the transaction went through and I should receive it within 5 days. I waited days and days to see if the refund would be credited to my account and it never was. On April 27,2023 I attempted to contact the stylist again through text message and explained that I never received the refund and asked if she could please send me my money back and I got no response!! I was charged for services that were never rendered and this is unacceptable. This is unfair and this should not be allowed. I see that I am not the only one that has dealt with this problem using your website. You clearly have people using your platform to scam people out of their money and it is completely unfair. The stylist that I booked with has taken her profile down from your website. Hmmm I wonder why!!! I attempted to file a dispute but it was denied and I was told to reach out to you, the merchant directly. I need my money back and I need it back ASAP!! I have text messages showing proof that I never received a service and should have never been charged in the first place. Something needs to be done about these evident scammers!!!!!!

    Business Response

    Date: 07/10/2023

    Hey ******,

    We're so sorry that this happened. We would love to assist you with this. We took a look into this and we're seeing that you haven't reached out to us about this. If you'd like assistance, please reach out to us here: **************************************************************** and we'd be happy to help! Thanks so much!

  • Initial Complaint

    Date:06/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saturday morning I used style seat app to find and make an appointment with a hair stylist. I arrived ***************************************************************************** scheduled, but style seat had not let her know. Well it was too late for me to cancel and even if I had it was going to charge me. So by not canceling an appointment I had arrived for, I opted to try for a refund fro.styleseat. I filed for a refund with style.seat and they still want to charge me for a late fee or a service that I didn't receive secondary to a miscommunication between styleseat and the stylist. The stylist was nice, but she couldn't service me. I just want my money back.... $180.00 from style seat. This is not the first time this has happened to me with styleseat, but the stylist squeezed me in to provide the service. This stylist could not.

    Business Response

    Date: 08/15/2023

     Hi Irna! Were so incredibly sorry to hear about this experience with your professional. We see that you reached out to our Support team and were issued a partial refund of $90 on June 19th. Weve researched this concern further for you and have determined that a full refund needed to be issued. The remaining $90 you were charged has been refunded and you should see these funds within **** business days, depending on your financial institution. Weve attached a screenshot for your reference. A member of our Support team has sent you an email as well with additional information. We appreciate your patience in resolving this matter and will be sending the details of this situation to our Compliance team for investigation. Thank you for being part of our community!

  • Initial Complaint

    Date:06/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used this app several times over the past few years & found some good stylists. This time I scheduled a same day appointment for my child advertised at $55. After scheduling, a confirmation screen popped up saying Id be charged $72! I thought it was an error that the stylist would fix. She told me that styleseat were charging me a convinience fee and she couldnt do anything about it. I was shocked - 30% convenience fee. This should pop up as a warning if thats the case, so we know what we are committing to. I was going to schedule an appointment for myself with her but if ill be charged 30% on top ill end up paying $270 for a $200 hairstyle plus tips. ** really disappointed in Styleseat for just sneakily charging that fee. Not cool at all & wont be using the app again.

    Business Response

    Date: 08/11/2023

    Hi ******! Were so sorry to hear that you had this experience using StyleSeat. We see that your appointment was booked using our Smart Pricing feature. This feature fills a professionals high-demand time slots by increasing the price slightly. Well always let you know the total amount including any extra fees or charges prior to clicking on Accept and Pay to confirm your appointment. Most clients dont mind paying a little extra for these time slots, but if youd prefer not to, you can always choose to book at a different time. If you need further assistance, please reach back out to us by submitting a ticket here; ****************************************************************. Thanks!

  • Initial Complaint

    Date:06/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON JUNE9,2023 WENT TO SALON ********************* BROOKLYN ** I DONT HAVE ANY HAIR ON SIDES AND I STILL CHARGED REGULAR ***** FOR A PERSON WITH A FULL HEAD OF HAIR. WHEN I CONTACTED ******* SHE SAID THATS THE ***** IM LIKE I DONT HAVE ANY HAIR. ALSO THE CUT WAS CROOKED AND SHE RUSHED ME OUT THE ***** CAUSE SHE HAD TWO OTHER CUTOMERS. I JUST FEEL LIKE THE STYLIST SHOULD OF HAD *****S FOR NO HAIR BUT SHE DIDNT I GOT ROBBED. CAUSE WHEN I WENT ********* TO INQUIRE THE ***** IT WAS NO MORE 100 TOTAL, I WAS CHARGED 186 FOR NO HAIR.

    Business Response

    Date: 06/26/2023

    Hey *******, 

    We're so sorry that you had this experience. Because we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds.

    For issues between clients and professionals, you'll need to contact the professional directly; Pros are very willing to accommodate unsatisfied clients.

    In our Terms of Service:
    "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

    Here's a link to our Terms of Service if you'd like to review them more. - ****************************************************** - If you need further assistance with this, please reach out to our team and we'd be happy to help! - Thanks!

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 9, 2023, I was supposed to have an appointment with a *****************************. Unfortunately, I was unable to make it. I was running extremely late. The person still went ahead and charged me $180.00 and a tip for work she never performed for $36,00. Moreover, this individual was difficult to get in touch with.

    Business Response

    Date: 06/26/2023

    Hey There, 

    So sorry for the confusion. It looks like you were charged a No-show fee. All policies are displayed for clients at the time of booking. Because this pro had an active policy, and you didn't show up to the appointment or notify the Poro. We are unable to issue a refund.

  • Initial Complaint

    Date:06/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 20th 2023, I found ************************* on Etsy and purchased 1 bundle of 10 locs. I then found her on her Instagram and styleseat webpage and purchased 7 more bundles of loc extensions totaling 80 loc extensions for 525$. Her information below:website = ******************************************************* address = ************************************************************* phone # = ************ company = ************************************* registered to = ******************************* Seals LLC # = ************ As time went on she continued to tell me she will ship my product and it should get to me before May 26th and it never did come. She even promised to send a tracking number which she didn't. It is now June 6th and I reported her scam. She responded to me finally today and stated she will not refund me my money and blocked me. Please remove her business "Pure Elegance ****** 1and Beauty" from styleseat, and etsy if possible. She owes me 525$. A total scam! Please help.

    Business Response

    Date: 06/26/2023

    Hey ********, 

    We're so sorry that you had this experience. It looks like you found this person outside of StyleSeat and paid outside of StyleSeat. We are unable to assist with offline transactions. We would recommend reaching out to your bank or the company that you used to send the payment for assistance. Thanks!

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an online appoint through Styleseat app for hairstyle with Styleseat. My appointment was at 11:00 am. A stylist said that my stylist wasnt there. Asked if someone else could do my hair. I felt pressured and left. The card on file was charged $100 for no service rendered. I also contact my bank for fraudulent charges. They proceeded to tell me if they could not charge card that they will ban me permanently from their ******** told them to mot charge my card for services not approved. She proceeds to tell me it was $100 for chair fee. If this matter is not resolve . I will continue through small claims court if my bank falls through with their investigation. It does not say that you will be charged a fee if your stylist doesnt show up or you leave due to no show of stylist.

    Business Response

    Date: 08/15/2023

    Hi **********! Were so sorry to hear that you had this experience with your Professional. Weve looked into this for you and see that you filed a dispute with your bank that was resolved in your favor. This information has been passed along to our Compliance team to investigate your experience further. If you need additional help with this issue, please submit a ticket here; **************************************************************** and a member of our Support team will be happy to assist you. Thank you for being part of our community!

  • Initial Complaint

    Date:05/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is the unprofessional appointment with Styleseat support & beauticians service. First of all, I texted & called beautician, she didnt respond, so I cancelled & tried to book another beautician then the first beautician said she would do it but did not tell me she did hair from home. She was late responding, I had to wait on her in the parking lot of apartment, Ive used style seat several times, never had a problem getting in touch with beautician, on top of that its very unprofessional to do hair in your home, my neck was hurting the next day from either the blow up thing she put around my neck to wash my hair or the fact that my head was so far from the kitchen sink!! My hair was a mess, I had to find someone else to fix it, not even sure if she was the one that was suppose to do my hair! also I am suggesting to style seat to have beauticians to show their license before doing people hair because she clearly did not know how to do hair but Im willing to go to court about all this crazy mess!!

    Business Response

    Date: 05/23/2023

    Hey ********, 

    We're so sorry for the trouble that this caused you. It looks like you filed a dispute with your bank before reaching out to us directly. Unfortunately, once you file a dispute, we lose the ability to issue a refund on our end. Someone from our team will be in touch soon. Thanks!

    Customer Answer

    Date: 05/28/2023

     
    Complaint: 20086088

    I am rejecting this response because: This is the last response I got from Style Seat (Hey ********, 
    We're so sorry for the trouble that this caused you. It looks like you filed a dispute with your bank before reaching out to ** directly. Unfortunately, once you file a dispute, we lose the ability to issue a refund on our end. Someone from our team will be in touch soon. Thanks!)

     

    StyleSeat has not contacted me back!!!!

    Sincerely,

    ***************************

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