Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using StyleSeat since 2016, each time there has been a problem with payments. I keep getting an error message about Payouts Ive updated my bank account and within seconds, StyleSeat claims my bank has rejected my payouts so theyve suspended all payoutsEven on the weekends when the bank is closed. I am unable to get my money and its frustrating because theyve taken their cut already yet I still cant receive my funds. Ive called my bank and theyve said theres no issue and they havent received any deposit attempts from StyleSeat. I also paid the $35 a month with they have no problem withdrawing from the same account. Theres no number to call and email is useless. I would like this resolved immediately.

  Business Response

  Date: 05/23/2023

  Hey *******, 

  Looks like we've replied to your last few emails several times with assistance. Looks like you issued your client a refund which was the reason for your delayed payment. If you need further assistance, please reach back out. 

  Thanks!

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used style seat for Services advertise. I contacted a stylist by the name of a ************************* whom was located nearest to me. She advertised lock hairstyles and I reached out to the stylist for an appointment in which the stylist canceled the day of stating she had to work. I asked if she was available the following day and she said no she has to work. I asker her will I be charged since she's cancelling the appointment she stated no. I later then noticed that my card was charged $25 dollars and ironically the stylist is not on style seat anymore. I really try to support businesses but this is horrible. It's not the price but the fact that this service does not verified stylist and is putting there own business in jeopardy from fraudulent so called professionals. This is not ok and I can only imagine how many other people she has done this to.

  Business Response

  Date: 07/20/2023

  Hey ******, 
  Thanks so much for reaching out about this. It looks like you were issued a full refund. We've attached a screenshot below for your reference. You're all good to go! 
  

  
  

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been recommended to try the app to gain new clients. Ive made 2 accounts do to the first one i made was deleted for no reason and i was told to try getting my page back up. Once ive made one i didnt receive a boost my page was up for 2 days and then deleted again. *** reached out to serveral stylists who cooperated my story on them deleting accounts for no reason and not giving stylist a boost anymore to help gain new clients

  Business Response

  Date: 07/20/2023

  Hey *****, 

  We took a deeper look into this and we weren't able to locate an account or ticket associated with your name or email address. Please reach out to us with the information associated with this complaint and we'd be happy to investigate. Thanks so much! 

• Initial Complaint

  Date:04/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appt through this app in which they charged me a $1 booking fee. There was supposed to be a 15% discount so I had to cancel and rebook to get that discount which made my appt cheaper. I then see that ones a charged a $5 booking fee which has never happened. They are saying it depends on the price of the appt. My appt was cheaper the second so why would my fee be higher? I have received no further explanation and want the $5 booking fee back. They refunded the $1 booking fee from the cancellation thats it.

  Business Response

  Date: 05/10/2023

  Hey ********, 

  First, we want to apologize for the confusion during your experience. We advise you to check out our help center for more info on our booking fee and how booked appointments work. We took a deeper look into this and we see that you were issued a full refund for the booking fee. We've attached a screenshot for your reference. 

  Thanks so much!

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked ***** S to do my daughters hair for April 22nd, I saw her work on ******** and thought she was legit. I reached out via ******** messenger (which is the only contact method I had for her) and booked my appointment for April 22nd. I paid her in full was her policy stated, after I paid her and she confirmed, and her website tried to charge me again luckily my card was turned off. She changed my appointment to April 16th, which is why the website was trying to charge me again and she swears she did not change it. I know for a fact that I didnt change it. I informed her that her website tried to charge me again and she told me to take my card off the website, then proceeded to say it was another $25 for a new customer fee. This was not listed in her policy, which she swears it was, but it wasnt. I kept asking her why my appointment was changed and she kept saying it was no big deal but it was because I booked for April 22nd, not April 16th. I asked to cancel my appointment and she told me I would not get a refund and I was way outside of the cancelation policy and she was the one who changed my appointment to same day. She called me broke and blocked me on ******** because I asked for my money back. I reached out to style seat and was told I could not get a refund because she LIED and created a fake text thread and put my name on it. She literally took my money and did not provide the services I paid for and style seat believing everything she says. The pictures provided are not of my daughter because she never saw her or touched her hair. That is not my daughter in those pictures, I think I know what my own daughter look like. Clearly they are about the stylists and do not care at all about the clients. This girl still scamming people out of their money and she is still allowed to book appointments and scam the next person. I just wanted my money back for services that I never received and Ill report to everybody if I have to.

  Business Response

  Date: 07/20/2023

  Hey Dyamond, 

  Thanks so much for reaching out. We took a deeper look into this and were able to see that you received a full refund. You're all good to go! Thanks!

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment through StyleSeat with a hairstylist by the name of ********* but real name *******************************. Shes located in *******, **. Before services, theres a deposit. My hair do was $325.00 for 3 layer braids and deposit for that is $102.00. So my remaining total would be $223. The stylist asked if I could pick up food and it was $80.00.Remaining total now is ******, I paid that in cash. I have proof I paid $102.00 cash app in March for deposit. I have proof the stylist says she refunded it back to me. I have proof I withdrawn $300.00 on day of appointment April 6th. I have proof StyleSeat took $325.00 plus an additional $67.00 out of my bank account. I have proof telling stylists that they took $325.00 and additional $67.00 and she STATED DISPUTE IT WITH MY BANK. She said before that SHE CANCELED IT LIKE SHE ALWAYS DO AND IT WOULD BE BACK ON MY CARD 5-6 business days. Ive been trying to get my money back for the past two weeks. StyleSeat is no help and they want me to reach out to stylist and I have already done that I just want my $392.00. MY NAME ON STYLESEAT IS MEASHA FRAZ. Its a public hairstylist app for people who travel and need their hair styled I WILL NEVER USE Them AGAIN

  Business Response

  Date: 05/05/2023

  Hey There, 

   

  We're so sorry that you had this experience with your Pro. Looks like your Pro didn't notify you that you booked an auto pay appointment. We've issued you a full refund. You're all good to go! 

   

  Thanks!

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Evening,Unfortunately I had a bad experience with Styles Seat app and client. I BOOK AN appointment and Unfortunately the stylist never got back to me regarding the appointment or reached out to give me an exact address so I would like to open an fraud account investigation no one reach out and I drove to the direction that was on the app and as I got to the end of the direction it actually wasn't an address at all. The direction just lead me to the city by its zip code.There is no phone # or Address to contact the stylist So I would like to request A Full Refund and I would like for you to release my funds back to my bank ASAP account due to negligence and fraudulent activity. This is incident has became a Hardship to ******* family because I still need to get my hair done and I paid for a appointment that never happened. So I'll have to pay twice for my hair appointment that I never got. And to be Completely transparent I've been using Their App for some years Now this is my 1st time having a questionable account encounter. I'm truly disappointed not just because of my failed appointment but the fact I was trick out of my Money for an appointment that my stylist never attempted to show up to let alone contact **** never heard from the stylist associate with "Royal Braids "I thank you in advance for your investigation and I look forward to you getting to the bottom of the fraudulent activity. ASAP...

  Business Response

  Date: 05/05/2023

  Hey There, 

   

  We're so sorry that you had this experience. We're seeing that you haven't reached out to our team about this. Please reach out here: **************************************************************** mentioning BBB Reviews and we'd be happy to help! Thank you!

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am new to *********** and needed to get my son a hair cut. I found a ****** with good rating. Nevertheless, he uses a pay app to make reservations and pay. The app *************** me that I had to give a credit card to make a reservation. I gave my credit number and saw the price for ************ and never confirmed the reservation due to price and available time. I was charged $22.47 for a no show fee.

  Business Response

  Date: 04/25/2023

  Hey Guy, 

   

  This sounds like you didn't enter the correct email address or phone number. We took a deeper look into this and we didn't find an email address associated with a ticket. We would love to look deeper into this for you. Please reach out to our team here **************************************************************** and we'd be happy to help! Thanks!

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I texted a stylist and booked an appointment on Friday, March 31 for a same day appointment. I booked as a guest through a link the stylist gave me v. booking how I usually book which is through the app. The appointment was $110, but after I booked the reservation, I was immediately charged $132. I have been using the app for 9 years and have always been charged a $1 booking fee right away. I'm usually charged the full amount an hour after my reservation or while Im still getting my hair done. This was the first time I was charged full amount immediately for making an appointment, so I thought that I was being scammed or the link I was sent was not a valid link. I didnt want to reach out to the stylist because *** never booked with her and was immediately charged and didnt trust the entire interaction. So I contacted my bank to figure out why I was charged and to reverse the charge. The $132 charge fell off and then I was recharged the $110. I reached out to the stylist and explained what happened on my end. The stylist didn't respond, so I contacted styleseat requesting a refund. The stylist denied giving me a refund for a No Show. I explained that I was charged incorrectly and immediately. I explained that this was not something that usually happens, so I didn't trust her. They will not be refunding me, so Im disputing the charges and filing a complaint here because this happens too often with this app. IT has no protection against scammers and unprofessional stylists. the customer service does not protect clients and takes the side of the stylist regardless.

  Business Response

  Date: 07/20/2023

  Second Complaint: **************************

  Case #: 19895453

  Hey *******, 

  We took a look into this and it looks like you filed a dispute before reaching out to our Support team for assistance with this. We're seeing that you won the dispute and you're all good to go! Please reach out to our Support Team if you have any questions or concerns.

  Business Response

  Date: 07/20/2023

  Hey *******, 

  We took a look into this and it looks like you filed a dispute before reaching out to our Support team for assistance with this. We're seeing that you won the dispute and you're all good to go! Please reach out to our Support Team if you have any questions or concerns.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked an appointment 4/5/2023 at 1pm. The service said it would be $40. The booking fee was supposed to be $1.48. They took $1.48 booking fee plus $65.00 for the service 20 seconds after booking. I read reviews and realized I had tips turned on to 20% which is where the extra came from. Well now I would like a refund before Im charged another fee for cancellation. My calendar says no appointments were booked. I received an email saying thank you for booking and everything was confirmed. Then received a text that said I had to finalize my appointment by adding my card but that it wouldnt be charged. Too much confusing. I just want a full refund. The stylist hadnt even responded to my messages.

  Business Response

  Date: 07/20/2023

  Hey *******, 
  
  We took a deeper look into this and we see that you were issued a refund on the same day! We've attached proof below. You're all good to go! Thanks!