Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a haircut on 2/24 for an appointment on 2/24 at 4:00pm... I checked out as a guest.Even though the website told me that I would only be charged for the booking fee of $1.25. I was charged $55.00 at the time of booking.I arrived at 3:55pm for the ****** to tell me that he overbooked the appointment, had another customer in front of me... and he needed an extra 30 mins before he could start cutting my hair. I waited until 4:30 and told him I had to leave. At 5:52 pm I got a text from StyleSeat stating that he received payment of ******. How when I did not receive the service? This ****** told me he would cancel the appointment... I want my money back and the booking fee. This is beyond unprofessional. When I show up on time somewhere... I expect for the person giving the service to be ready as well. This person did not cut my hair. The money is coming out of my account under StyleSeat... so StyleSeat should be the one to fix it.

  Business Response

  Date: 03/07/2023

  Hey ******, 

   

  We're so sorry that you had this experience. It looks like you reached out to us and we issued you a full refund. We've attached a screenshot below for your reference.

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lilith Noir

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/18/23 I booked a professional for service style seat charged me $5.44 on that day even though the stylist did not charge a booking fee. On 02/20/23 style seat takes $198 out of my account without my authorization. The stylist and I had already made arrangements on payment methods. The stylist had also cancelled the appointment so I would not be charged through style seat. Style seat still took the funds . The service it self was only $ 165 style seat took $198 style seat claims it was for tips but I have my settings set for $0.00 for tips . So style seat went in my account and stole what they wanted . They do not respond in a timely matter at all and your question go unanswered .This is the second time this has happen . So this tells me it is a common practice. I want a full refund of any amount taking from my account $198 and $5.44 .

  Business Response

  Date: 03/07/2023

  Hey There, 

   

  We're so sorry that you had this experience. We took a look and we're not seeing that you reached out to us about this with this email address. Please reach out to our support team here: ********************************************************* we can assist you with a refund. Thank you!

• Initial Complaint

  Date:02/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Styleseat charged my account without my consent. My appointment is scheduled for 2/20/2023 and they charged me the whole fee on 2/29/2023. I want to be charged after I receive service. Give my money back.

  Business Response

  Date: 03/07/2023

  Hey *******, 

   

  It looks like you were issued a full refund. We've provided a full refund and included a screenshot here for your reference. Thanks!

• Initial Complaint

  Date:02/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment scheduled for February 15th 2023 at 2:00 pm. I arrived several minutes early. Per my screenshots of correspondence attached, I have regularly been in contact via Instagram with a stylist that I have never met. The stylist did not respond to my phone calls, texts or emails. Style seat does not have a live chat or customer service number that will connect you to an actual person. I called my bank and immediately reported fraud under scam category. Style seat sent me several texts asking me to pay for my appointment that did not happen because the stylist no showed. The shop location appeared to be abandoned. The shop location sent to me by text from style away is ******************************************************************************. I waited for 27 minutes with no response. The stylist attempted to charge me $124 for the appointment as well as an additional $75 charge. I would like a refund as soon as possible.

  Business Response

  Date: 03/07/2023

  Hey ***,

   

  We took a look at our emails and payments and didn't see anything associated with this name or email address. Please reach out to our support team here: ********************************************************* mentioning "App Reviews" and we'd be happy to help! Thank you.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for my son with a stylist on styleseat.com named ***************************. I have used this site in the past without having an issue. My credit card is on file with this site and payment was drafted when I confirmed the appointment. ******************************* address is not listed only her phone number. I reached out to her for the address and she refused to send it. I can't go to an appointment without knowing the address. I suspect ******************************* has scammed me .

  Business Response

  Date: 03/01/2023

  Hey *******, 

  We're so sorry that you had this experience and we take this very seriously. We're seeing that you haven't reached out to our Support Team about this. We would love to assist you with a refund. Please reach out to our support team here: ********************************************************* and we'd be happy to help. Thank you.

   

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using StyleSeay for a little over a year now and there is always an issue. They charge unnecessary fees and take money from clients. There is no live customer service reps to speak with and once you open a complaint ticket via email they take days sometimes even weeks to respond. On 2/3/2023 I took payment via StyleSeat for a client that I see weekly. When I tried to payout the funds I keep receiving an error message saying they can't be deposited and I should update my account info or contact my bank for more info. I have done both and still cannot get my money. This is unacceptable.

  Business Response

  Date: 08/15/2023

  Hi Dayonna! Were sorry about the difficulty you experienced in receiving your payout. Please know that when a bank account or other sensitive information is updated, a temporary hold is placed on your account to help protect you from fraudulent activity. We see that you reached out to our Support team and were able to help you get this taken care of. If you need additional assistance, feel free to reach back out to us! Thanks for being part of our community. 

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 19348063
  
  I am rejecting this response because:
  When the issue started I had not updated any bank or card information. I only tried switching cards after receiving an error message multiple times for a few days. There is always some kind of glitch associated with StyleSeat as well as plenty of hidden fees for both myself and clients. It took over a week for me to receive those funds.
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/18/2023

  Hi *******! The reason your instant deposit failed on 2/3 is because the debit card you had on file for instant deposits expired in January. We've attached a screenshot for your reference. Since the card was expired, the payout to that card was unsuccessful. The additional delays were due to updates made to sensitive information, which we put in place to help protect professionals from fraudulent activity. We apologize for any inconvenience. If you need more help with this, please reach back out to us! Thanks!

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am informing Styleseat of a potential scammer on your booking site. Her name is Elatra in ****** ** (business name: ******'s Styllete. Her phone number is ************. On Feburary 4, 2023 I reached out to this individual for passion twists braids. When I was on your website I filled out the form after clicking book and she reached out to me via text. On the site it says that ***** is the only acceptive payment for deposits, which she confirmed. The odd thing is everytime I tried to sent the deposit on both her Zelle and Cashapp, the message " For your protection your payment was failed by your bank". I told her that the deposits were failing to go through and that they couldnt be sent to her. So she suggested that we send it to her significant other's cashapp: ********************* ($coreywoodspwee) which was sent by my niece's cashapp because I don't have cashapp. When I arrived at the address she sent me, she never responded back to my calls or texts. Turns out she sent me to someone else's salon. To test this out, I had my niece text her for an appointment. It turns out that ****** told my niece a diffent deposit price ($55) and gave her a different address. I strongly believe that Styleseat should do something about this matter because you as a company can lose credibility if proper actions are not taken. There could be other victims out there and future ones after me. How are customer suppose to trust the services listed on your site if you are allowing people like Elatra to decieve them. Her actions reflect your actions because she is conducting such behavior through your website. I am requesting that Styleseats do the following: (1) Terminate and ban Elatra from your organization, (2) Do a thorough investigation, (3) Refund me my $65. If I do not hear any word from your organization and an agreement to my demands, I will be sure to proceed to confide with my lawyer on this matter in which you are aware of.

  Business Response

  Date: 02/22/2023

  Hey There, 

   

  We're so sorry that you had this experience. We're seeing that you haven't reached out or emailed us about this issue. We would love to investigate this and issue you a full refund. Please reach out to our support team here: ********************************************************* so we can assistance! Thank you.

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a appointment on styleseat for 2/4 with *********************, I was charged a small deposit of $2. I show up to the address listed on the site and its a cleaners. The number listed on the app was a number not in service and received no response with I sent a message from the app. They are attempting to charge my card full price of a service I never received as a no show This is a scam! I took screenshots of the number I called and the messages I sent.

  Business Response

  Date: 02/21/2023

  Hey there, 

   

  We're so sorry that this happened. We took a deeper look into this and we're seeing that you haven't reached out to our Support Team about this. Please reach out to our support team here: ********************************************************* so we can assist! Thanks!

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an appointment with a Professional located on the app and she asked me to cancel because she double booked herself, using IG, and didn't bother to update her availability on Styleseat.com. Additionally, I advised her that I wasn't going to cancel because the app would charge me. She advised that she would try to do the cancelation on her end but couldn't guarantee it would go through. Now my account has been charged $55.48 for nothing.

  Business Response

  Date: 02/20/2023

  Hey there! 

   

  We're so sorry that you had this experience. We would love to look into this for you. Looks like you reached out from an email that isn't associated with the charges that you're referring to. Please reach out to our support team here: ********************************************************* and we'd be happy to help! Thank you.

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment with a style seat stylist working for *****'s Designs on Oct. 28th for Oct. 29th 10am. She had over 4 stars and great reviews with pictures of her work. I asked a day before for more information, tried to locate a good phone number to contact her, and scoured her page before finding an address. I went to the address given by the stylist and waited for 15min with no response. I tried calling, but the number she listed wasn't in service. I tried messaging through style seat, but there was no response. I tried to get my appointment rescheduled, begging her to answer, and making threats to report her to my bank. She did not respond at all. I couldn't cancel the appointment because the appointment was 20min in before I realized she scammed me. Plus if a client cancel 24hr before the appointment, there is no refund allowed. I immediately called to dispute the transaction, but it already went through, so they had to investigate. While that went on, I reported her to StyleSeat and left a 1-star review.The evidence: pictures with my hair NOT done, screenshots of me trying to call her phone number that is out of service, ****** maps history of me waiting at her address for 15min with no response.Everything on the internet lasts forever, so if you guys do some digging you'll find numerous messages of me begging her to respond. The terms of service for style seat says stylists must provide accurate information about themselves that style seat asks for. It also says the they have to prove qualifications. If I had this person's phone number, name, account information or address I'd just *** her myself, but she lied about it all. I wasted gas, time, and money for a service that was not provided, yet style seat told my bank it was provided. Either give me the right information about this lady, so I can *** her myself, or give me my money back.

  Business Response

  Date: 02/20/2023

  Hey there, 

   

  Thanks so much for bringing this to our attention. We're so sorry that you had this experience. Looks like you filed a dispute with your bank. Our team works hard to make sure that we prevent this but looks like this fell through the cracks. If this happens, the best course of action would be to reach out to our team for an immediate refund. Were so sorry that you had a bad experience. We hope that you'll give us another chance to deliver a quality professional to you In your area. We really appreciate hearing your feedback. Thank you so much and please let us know if we can help with anything else.