Reviews

This profile includes reviews for Fitbit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fitbit, Inc.

  199 Fremont St San Francisco, CA 94105-2245

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  Fitbit

  803 - 305 King St W Kitchener, ON N2G 1B9

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  Fit Bit

  2670 Executive Drive Indianapolis, IN 46241

Review Details

• Review fromWilliam Y

  Date: 04/14/2025

  1 star
  I own a Fitbit Sense and have used it to monitor my Heart Beats Per Minute and I have to **** everyone that mine is and has been dangerously inaccurate. I recently required a defib/pacemaker because I was experiencing VTach, accelerated and continuous heart beats, exceeding 200bpm. My Fitbit never registered more than 117 while the *** showed over 200. I continued to monitor both my Fitbit and my **M via a digital ** device and the ********************** continued to register between 20 and 40 bpm lower than the ** cuff.If all you want is a watch with wi-fi this will probably suffice, however if you are using it to monitor any health related indicators I would advise looking elsewhere.

• Review fromElizabeth F

  Date: 04/03/2025

  1 star
  I have owned several Fitbit devices over the years and I really enjoy the Fitbit while it is working, but it typically lasts just a little after the warranty has passed. When you have issues with Fitbit it is a struggle dealing with customer service. You have to **** for a number to call. This is my biggest beef with this company. I finally had enough and I canceled my premium subscription, but they continued to billed me and it has been very challenging to get them to issue a credit. I will likely have to dispute the charge with my bank. Terrible customer service!

• Review fromAmy N

  Date: 02/09/2025

  1 star
  Absolutely ridiculous that I have a worthless device because it won't connect to my daughter's phone since she is on family link. It was her biggest Christmas gift and totally unusable. I am heartbroken for her. ****** and Fitbit are connected so why can't my parental controls allow me to give permission for a fitbit. There should be a warning that these devices are only for adults.

• Review fromFrancesca G

  Date: 01/12/2025

  1 star
  If I could give zero stars I would, I had to have my charge 5 replaced and ever since it has been giving incredibly inaccurate heart rate readings. This is important as I need to monitor my heart rate when working out to due health issues. I contacted their support multiple times since the replacement and got less help than the forums, I've tried every way to fix this on my own and I cannot yet the most recent time I reached out and they said it they would research it they ended up telling me the same ways to reset it - no solution and when I responded saying none of that works they just ghosted me. Horrendous customer service, does not stand by their products, implies what is clearly an issue with the device is some sort of user error regardless of the cs log of this issue for me for almost a year now

• Review fromIrene M

  Date: 12/29/2024

  1 star
  My Fitbit Sense was not new but it worked fine. I factory reset it because I could not pair it with my new phone that it is compatible with.When I researched online I found this is a common problem with these watches if you factory reset them and yet Fitbit knowing this has never sent out any warnings to the public. Now I am without a watch and I need it to help monitor my heart. I am 72 and used it for health reasons.I can't afford to buy a new one. Their compensation is a 35 percent discount on their site. Not much help for a $250 watch.

• Review fromGloria F

  Date: 11/30/2024

  1 star
  I recently received a Fitbit Sense 2 as a birthday gift. Unfortunately, a few days after the one-year ***** it stopped charging. I reached out to customer service and they kindly offered a discount (case #********). I had a productive email conversation with a representative who informed me that the discount would be available when I was ready to make another purchase.However, when I attempted to place an order and redeem the discount, I encountered several difficulties. I contacted customer service twice, requesting to speak with a supervisor to resolve the issue, but both representatives declined my request.I am disappointed with the level of customer service I have received and would like to escalate this matter to the appropriate department. I would appreciate being provided with the corporate address so that I can formally lodge a complaint.Thank you for your attention to this matter.

• Review fromBrenda S

  Date: 11/26/2024

  1 star
  I purchased a ***** 4 when my Versa 2 died. I had been very happy with the Versa 2. I have been a loyal Fitbit user for many years. The Versa 4 is a piece of junk. It does not measure distance accurately, the touch screen is spotty and it does not receive calls. I have spoken to support many times. Fitbit support told me the distance inaccuracy is a "known issue". This is equivalent to buying a phone and ***** telling you it can't make calls right now! They send me many support articles and had me restart the device, update my phone, update my app and finally factory reset my Versa all to no avail. I've had this device 3 months! They refuse to refund me. DON'T BUY FITBIT PRODUCTS, ESPECIALLY THE ***** 4!

• Review fromCameron T

  Date: 11/14/2024

  1 star
  I received a FitBit Flex 2 for Christmas, 2024, which would not update straight out of the box. I contacted support (multiple support people) who instructed me all the ways to attempt to reset it, reset the app, update my phone, etc. I work in software development - I am not your typical technology user. No attempt would get it to work. Then I negotiated with support to send it back to the warehouse. I was supposed to receive instructions for how to send it back, and never got them. I had to contact support AGAIN to ask how to send it back. I am pretty sure I was told wrong, - because later on I was asked for the such-and-such form for the return - which I never received. I have every conversation with support saved. I have talked to probably a dozen people at this point. At that point - they had my device in their warehouse, and knew they had it in their possession, but no one did ANYTHING for MONTHS to remedy the situation. I would have accepted a refund, a refurbished device - but no one contacted me. (And no, I wasn't missing emails in my spam folder). Finally, FINALLY after like TEN MONTHS, I got a support person who was actually taking some personal responsibility for the situation. I was told I would get a replacement and that it was being processed and would get an email in ***** hours with shipping information. That never came. I contacted again saying - what happened to the replacement. Now they want proof of the original purchase, which I understand, but it is simply LAUGHABLE that I'm being drug through this ELEVEN MONTHS later. I am irate at this point. The support staff are following scripts for how to handle issues, I get that, this is not on any one individual person. But this entire COMPANY as a whole has a DISMAL, INCOMPETENT, INADEQUATE system for handling customer issues. Do NOT get a **********************. Or if you do, pray that it works for you out of the box. If I could give 0 stars, I would.

• Review fromJoi S

  Date: 10/28/2024

  1 star
  I have owned 6 different Fitbit devices since 2011. None of them last longer than 2 years. My last Fitbit sense all the sudden just stopped working and was doing the loading screen and finally just totally shut off. Several other people in their blog post community are also having the same problem. They stated my Sense was out of warranty and all they did was offer a coupon code . Seems like they pushed an update out and killed a bunch of the sense watches at the same time now that they are ******.

• Review fromHannah M

  Date: 10/25/2024

  1 star
  My experience has been terrible with this company since shortly after I purchased my versa 4. I purchased the watch in late April and started having issues with it within a month. It would do strange things randomly that I couldn't figure out. Then it started prompting me in the middle of a run, asking if I wanted to end the exercise. On top of that, it kept telling me my running pace was changing by a 10 minute difference every minute or two. I called 3 times and each time they had me do something to the watch on my end like "forgetting" it and re-connecting and then a hard reset. None of which worked. Then it quit tracking the distance and pace of my walks. Called again, was told like others that then knew of the issue and were working to resolve it. I said okay that's great but you still haven't addressed the initial issues. Long story a little shorter, I am still getting the run around and have been told that it has been escalated twice.....doubtful. Spending this kind of money on myself was a big deal and was a treat. Now it was wasted. It is shameful that a company is willing to treat customers like this.