Complaints

This profile includes complaints for Dr. Malcolm Pyles's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dr. Malcolm Pyles

  1 Daniel Burnham Court San Francisco, CA 94109

• 

  Dr. Malcolm Pyles

  1 Daniel Burnham Ct Ste 350C San Francisco, CA 94109-0464

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filling this claim because there is no way to resolve the issue within the company. *** received numerous emails from three separate individuals; -*************************************** -************************* -***************************** All with the same content, advising me I have a past due balance in the amount of $11.80. This not only doesnt make sense due to the fact all services are paid upfront and in the amount of hundreds of dollars, but also because I paid that exact amount on 03/01/23 when I was in the physical office and was receiving treatment for a service I had multiple sessions previously paid. *** requested invoices showing the services Ive received and paid for so I am able to see where this nominal fee is showing as unpaid. 01/05/23 - $1,479 paid via credit in person 03/01/23 - $11.80 paid via debit in person 05/31/23 - $738 paid via debit in person Total spent - $2,228.80 Which includes multiple treatments in multiple areas with multiple sessions. Ive never received any invoices or receipts for services paid for and/or breakdown of costs for paid services. Now, I get weekly emails demanding the exact amount I paid over 8 months ago of $11.80 with threats my credit report will be impacted by the non-payment of demanded monies. The only reply I am getting is a copy paste demand letter for the same amount ($11.80) from a different person every time. Except for one email reply stating that my $11.80 payment was received 02/01/23 but that I still had a balance of $11.80 from an office visit on 03/14/23. Neither of these facts can be true. I was never in the office on 02/01, nor on 03/14/23. I had an appointment on 03/14/23 but canceled ahead of the appointment and rescheduled for 05/31/23. There are no services or fees that I have been advised of that amounts to $11.80 and everyone in the billing department refuses to give me an itemized receipt for services paid in order for me to check against my records and confirm that I indeed owe $11.80

  Business Response

  Date: 12/11/2023

  ****************** has been to our office several times, mostly for cosmetic services that she pays for at time of service.  She has been to our office 2 times for medical reasons, those dates are 2/1/2023 and 3/14/2023.  Both were billed to her insurance and the insurance processed both dates and left a co-insurance for both dates in the amount of $11.80.  We have only received 1 payment of $11.80 from ****************** and that was on 3/1/2023 and applied to the 2/1/2023 date of service.  We have not received payment for the co-insurance amount due from ****************** for the date of service 3/14/2023 which is also $11.80. This is the amount that we are trying to collect.  We did try to explain to her that she did owe 2 copays for the same amount.  She is responsible for the balance of $11.80 Please see attached explanation of benefits from her insurance carrier and the payment receipt for the one payment of $11.80 that she paid.  ****************** states that she did not have services on these two dates.  If ****************** gives consent and I can upload the medical records detailing her office visits on the same date, she had cosmetic services.  She has been sent several statements.  When she was sent the several emails, she only responded to one and she did not ask for an itemized statement.  I will be happy to send her another of if she would like.  As for the refund that she is asking for, she has used all the packages that she had purchased and there is nothing to refund. She did sign a consent explaining all the risks for each of the cosmetic treatments she received.  Please let me know if there is anything else I can provide.