Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently charged for a product from **** under a subscription I never knowingly agreed to. I did not sign up for any recurring service, nor did I receive any prior notification that I would be billed automatically. As soon as I saw the charge, I contacted their customer service to request a refund. Despite reaching out immediately, the company refused to reverse the charge. I believe this charge was unauthorized and unfair, especially since there was no clear indication or communication regarding a subscription. I am requesting a full refund for the recent charge.

  

  Business Response

  Date: 05/28/2025

  Hi ******,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  We have followed up with you via email and look forward to your response.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do wish they had understood my dispute before I had to escalate the issue with BBB and hope the make some changes to their automatic subscription policies and notify customers in advance before charging as that is a more fair and reasonable business practice.  
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recommended by a doctor to discontinue use of this product. I have tried to cancel my subscription several times without apparent success, since the company is still sending my shipment.I have reached out to them and they said I needed to cancel this within 48 hours and they can do nothing. I did not receive a notification about shipment until today, which gave me no opportunity to speak with someone about this. The biggest problem is I cancelled several times and had problems with the website and app.I am very dissatisfied with their lack of customer service options, as well as their concern about my issue. I was unable to find a way to contact the company until finding an email address on Reddit.

  

  Business Response

  Date: 05/28/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was receiving services from this company, and the provider stopped my care with no heads up and no explanation. I was just left high and dry. And the service was cut off. My account was charged and im requesting a refund for services not provided.

  

  Business Response

  Date: 05/28/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for HIMS WEIGHT LOSS PROGRAM after previously using another product with I could no longer afford, which was working well.HIMS marketing encouraged buyers to purchase for longer terms by offering discounts. I signed up for six months paying $2094 for a product that was advertised to work the same. Starting approximately one month after using the product I began contacting. HIMS AND LETTING THEM KNOW IT DIDNT SEEM TO BE WORKING. AFTER REACHING THE TWO MONTH MILESTONE I LET THEM KNOW IT WASNT WORKING AT ALL, AND HAD ACTUALLY GAINED WEIGHT WELL FOLLOWING THE SAME DIET TECHNIQUES I HAD BEEN USING THE OTHER WEIGHT LOSS MEDICATION. THEY INFORMED ME THAT IT WAS TOO BAD AND EVENTHOUGH THEY SOLD ME SIX MONTHS WORTH OF PRODUCT THAT DID NOTHING, I WAS OUT THE $2094. WELL, I DIDNT EXPECT A FULL REFUND, IWOULDVE CLEARLY EXPECTED A PRORATED REFUND BASED ON THE AMOUNT THAT WAS NOT USED. Their marketing techniques are very misleading and the way they manipulate customers into ordering for longer terms ends up, resulting in very large monetary losses

  

  Business Response

  Date: 05/28/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding an ongoing issue with Hims and my subscription for their hair loss treatment products.I have an active subscription for a 3-month supply, which I had previously pushed back because I did not need more product at the time. I had no intention of receiving or paying for another shipment anytime soon. Typically, subscription services send a reminder prior to billing, giving customers an opportunity to delay or cancel the upcoming order. In this case, I received no such notice. Instead, I was unexpectedly charged $150 and only received notification after the product had shipped.Upon seeing the shipping confirmation email, I immediately contacted Hims to request a refund. Despite reaching out promptly, I have received nothing but a runaround from their customer service. My request for a refund has not been resolved, and Ive encountered vague, dismissive responses with no real intention to correct the issue.After doing some research, Ive discovered that this is not an isolated incident. Many customers have reported similar experiences, suggesting this is a broader pattern in Hims billing and notification practices. The company appears to routinely charge customers without warning and without offering a reasonable chance to opt out of the upcoming shipmentsomething that is standard with most reputable subscription services.I believe this practice is deceptive and takes advantage of customers by pushing charges through without proper notice. I am seeking a full refund for the $150 charged, and will return the product to Hims' at my own cost if necessary to facilitate this.

  

  Business Response

  Date: 05/30/2025

  Hi ******,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had subscribed for medication from vendor. After using their product found it did not work for me so I cancelled subscription. To do any cancellation this has to be done on the app and there shows no recorded if the cancellation was processed, but states the subscription was cancelled. This vendor does auto renew and charge based on refill dates. They do not pre-notify of a refill is being processed. So yesterday received notice that the medication I cancelled is automatically being refilled and there is no way to cancel the subscription since is auto refills. I called customer service and they told me that this subscription was not cancelled and processed when it states on my app it was cancelled. Since there is no transparency to the customer if a subscription was properly cancelled and there is no pre-notification of a refill, I am now stuck paying for a subscription that did not work. The best they could refund was 50% but this error should not have happened if there software and means of communication was in place.

  

  Business Response

  Date: 05/28/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged $150 on 5/20/25, I have never signed up with this company or even been to the website. This completely came out of nowhere and Im ******. I need a full refund

  

  Business Response

  Date: 05/27/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/25, I purchased a 6 month supply of *********** from Hims. I kept in touch with them regarding the dosage as it didnt seem to be working. The website says lose 11.7 pounds in one month. It does not say anything such as results may vary. I followed a strict diet and exercise plan and increased the dose as they told me to do. To date I have not lost anything at all. They are very misleading and falsely advertising. I question the authenticity of this product. I asked for a refund and I was denied. I feel that I was scammed and would like a refund.

  

  Business Response

  Date: 05/25/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 05/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hims does give any warning information that their products are very dangerous to cats. A very small amount is all it takes to make a cat very sick. All that should be done to remedy this situation is offer a refund for the unopened product.

  

  Business Response

  Date: 05/25/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $195.00 on 05/27/2025 for a subscription that I had previously canceled about a month ago. I received no email or text confirming that my subscription was canceled.

  

  Business Response

  Date: 05/25/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team