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Business Profile

Insurance Companies

Cover.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/08/2022 I had to have my vehicle towed for repairs. When calling roadside assistance I was told my policy number is invalid. I tried to call customer service on that day, the day following, as well as texting and emailing the contacts provided on their app and website. I have no been able to reach anyone. When I call roadside I'm directed to customer service. When I called the claims department, (which the number was provided by my insurance agent second hand) they also directed my call to customer service, but this time a different number entirely that is not listed on their site. The email listed comes back as "invalid" and bounces back. I was charged 182 dollars for the tow.I also had made a change to my policy that is not reflected anywhere online or in the app. Because I cannot reach them, I cannot confirm if the change was successful or what will be charged. I cannot even call to cancel my policy. The number just stays on hold indefinitely, and seems to bug out by eventually just playing the same song over and over. I tried to also select the option to leave my number and get a call back, but have not received a call back in multiple weeks.I would like to A) cancel my policy and B) receive a refund for the tow that was supposed to be covered. I am owed 3 tows per my policy, and had only used 1 at that point.

  • Initial Complaint

    Date:08/04/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** disappeared. Cannot get in touch with anyone to make a policy change. What is going on here!?!

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