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Business Profile

Internet Services

Inflection

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Inflection's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inflection inaccurately reported consumer report information to AirBnb - leading to an unfairly adverse business action. Inflection inaccurately reported a pending case - where there is in fact a writ of habeas corpus showing I am actually innocent of charges - inaccurately as a finally adversely disposed case. Inflection needs to correct this blatant disinformation so I can be back in good standing with AirBnb. To be clear - the disposition is there is a writ of habeas corpus now for actual innocence - and this has not been reflected to AirBnb.

      Business Response

      Date: 06/07/2024

      Please see attached for Inflection's response to this complaint. - Inflection Compliance Team

      Customer Answer

      Date: 06/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as it currently correctly displays the case status.

      Of course, this case is rapidly developing - as Inflection notes the proceeding is still active - so further updates may be required.

      Sincerely,

      *****************

    • Initial Complaint

      Date:05/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I few years ago during the pandemic I was trying to rent a room from Airbnb and was immediately blocked and deactivated behind a company called inflection risk solutions. I told them they made a mistake because I'm not a felon and a member I'm the US Armed forces and they have not responded to what I have sent them in order to get this stuff corrected. I have a clean record, and I should have never been blocked to begin with. I would them to do their job and change that so I can use airbnb and I want apology because they have not done their job in a timely manner. Which is highly unprofessional.

      Business Response

      Date: 06/05/2024

      Please see attached for Inflection's response to this complaint. - Inflection Compliance Team

    • Initial Complaint

      Date:04/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, I booked an Airbnb through their platform, only to have my reservation abruptly canceled because of an inaccurate report from Inflection Risk Solution. To make matters worse, my account was also deactivated. This situation is deeply concerning and requires urgent rectification. According to their report, I'm supposedly charged with Robbery 2nd and Robbery 1st, despite having a clean record. How can such a glaring error end up on my background check without any basis?

      Business Response

      Date: 04/17/2024

      Please see attached for Inflection's response to this complaint. - Inflection Compliance Team

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a short term rental company in ******, ******* with *************. We use Airbnb as one of our online travel platforms. I was banned from Airbnb in November, 2023, because of an egregiously incorrect background check report from this company after having been a member of Airbnb since 2011. This has negatively affected my business and is completely wrong. I have also tried on numerous occasions to contact this company and it is impossible.

      Business Response

      Date: 02/28/2024

      Inflection was notified that **************** wished to dispute information in his report on February 28, 2024. A dispute is formally in progress to investigate the records initially included in his report and such investigation will complete within the *****required time frame. Upon completion of the dispute reinvestigation, **************** will be contacted with the results via the email address associated with his Airbnb account. If changes are made to his report Airbnb will also be notified. 

      Customer Answer

      Date: 03/02/2024

       
      Complaint: 21355460

      I am rejecting this response because: I need to have accurate background check information reported to Airbnb and for my account to be reinstated.

      Sincerely,

      *************************

      Business Response

      Date: 03/12/2024

      We have now resolved ******************** dispute and we have provided both Airbnb and **************** with an updated copy of the background check report for review. - Inflection Compliance Team

    • Initial Complaint

      Date:02/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im so tired of these background check companies doing the bare minimum. I have the same name and birthday of some career felon in ******** and have had my Airbnb account removed because this Background check pulled his information. Instead of investigating they just send these details to Airbnb and without any further investigation my account is banned. How is this good practice for Inflection or Airbnb? Im sure there are plenty of lawsuits coming their way. Last time a company did this I got a nice little check so Ill wait. You guys need to do your job better. If something comes up you need to confirm its actually the person before sending their data out and causing damage. Now youre going to take your sweet time figuring out its not me but the damage is already done. Class action lawsuit time. If youre going to do background checks do a thorough job. Cant believe Airbnb trusts you to do these.

      Business Response

      Date: 02/09/2024

      Please see attached for Inflection's response to ********************** complaint. - Inflection Compliance

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The background check company call Inflection had my Airbnb account canceled for something they claim to have found 39 years ago that I don't have any recollection of ever happening. I need my account with Airbnb reinstated.

      Business Response

      Date: 02/09/2024

      Please see attached for Inflection's response to this complaint. - Inflection Compliance

    • Initial Complaint

      Date:01/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company released legally sealed/expunged information from my history. Resulting in the cancelation of my airbnb account and reservation. Attached is the judgment of order to seal records. They are Sharing information with has been ordered by the courts to remain confidential.

      Business Response

      Date: 02/01/2024

      Please see attached for Inflection's response to this complaint. -Inflection Compliance Team

    • Initial Complaint

      Date:12/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Airbnb account deleted 12/30/2023

      Business Response

      Date: 01/08/2024

      Please see attached for Inflection's response to this complaint. - Inflection Compliance Team

    • Initial Complaint

      Date:12/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company shared an inaccurate background check regarding me with airbnb. Resulting in my account being deleted and my vacation rental that has been booked for 8 months being canceled 1 month away from my vacation date. The charge that they shared I was never convicted of and the case was closed as well as sealed. I am not a felon and drinking a beer when i was 20 years old and getting an underage drinking violation is not sufficient grounds to ban someone from airbnb. Providing inaccurate reports is ******* to an upstanding citizens good name. I will be contacting my lawyer first thing Monday morning. I have a clean record.

      Business Response

      Date: 12/18/2023

      Please see attached for Inflection's response to this complaint. - Inflection Compliance Team

      Customer Answer

      Date: 12/18/2023

       
      Complaint: 20984569

      I am rejecting this response. 

      I appreciate the company making a timely effort to investigate the claim and to report the correct information to the parties involved. Acknowledging their mistake.  As is their business model. However,  as a direct result of the actions of this company, I have been harmed. Through gross negligence by inflection for not overseeing the personal information that they are reporting to the world for inaccuracies. The fact remains that this company reported false information about me to others resulting in my airbnb account being deleted, my vacation being ruined, and direct/indirect consequences up to this point unknown depending on who else they have been furnishing false information to. This report on record from the Better Business Bureau will stand as testament to those facts. 

      Sincerely,

      *****************************

      Business Response

      Date: 12/21/2023

      Please see attached for Inflection's response to this complaint. - Inflection Compliance Team

      Customer Answer

      Date: 12/23/2023

       
      Complaint: 20984569


      I am rejecting this response. 

      I appreciate the company making a timely effort to investigate the claim and to report the correct information to the parties involved. Acknowledging their mistake. However,  as a direct result of the actions of this company, I have been harmed. The fact remains that this company reported false information about me to others resulting in my airbnb account being deleted, my vacation being ruined, and direct/indirect consequences up to this point unknown depending on who else they have been furnishing false information to. While I appreciate them investigating and reporting accurate information after the fact. I am still suffering from the consequences of their actions. This report from the Better Business Bureau will stand as a record. 

      Sincerely,

      *****************************


    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inflection Risk Solutions, LLC cancelled a reservation with Airbnb that I needed for my daughter's wedding, due to a background check that clearly does not belong to me. They said it would take as much as 30 days to resolve and to refund my money. It took them less than 30 minutes to make this determination, yet they are going to take their time to clear my name. I have read several complaints and articles about class action suites against this company. Why does Airbnb trust them with such a bad reputation? Not only has my reputation been questioned, but I have been sent arrest details belonging to someone else. I consider this to be a violation of their privacy as well. I honestly believe this company must be a scam operation.

      Business Response

      Date: 09/01/2023

      Please see attached for Inflection's response to this complaint. - Inflection Compliance Team

    Inflection is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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