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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    Customer Complaints Summary

    • 2,320 total complaints in the last 3 years.
    • 774 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reported tobthe bank a fraud ***** deposit I noticed and myvacvountvwas frozen I csll and get nothing but we agreed investigating this was in February of 2023 I have never had a issue before with the bank and as a 79 year old disabled veterian my social security is direct deposited snf I no longer have access to my funds and canot get a answer when there review will be vompkeyed sonincan access my money all I asked for is access to my koneybifvthryvste to freeze the account after I reported this thsn thstbis not good customer service at the sane time this was done to this account itvwas fine to my USAA account thstvwas resolved in two days and my account fully funcuning o need access to my account or advusme to srnd my sicical security to another bank

      Business Response

      Date: 03/04/2023

      Please see the attached document. Thank you.

    • Initial Complaint

      Date:02/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got what looked like a legitimate email from them about debit card. I dont have an account with them at all. I cant forward to them to respond. Who do I send this to to ask about?

      Business Response

      Date: 03/03/2023

      Please see attached. 

      Customer Answer

      Date: 03/05/2023

       
      Complaint: 19503157

      I am rejecting this response because:

      Did they get the right letter?   They sent a wrong email.  Later on they sent a correction. There is no letter to sign.  Not sure I understand their response now

      Sincerely,

      *****************

      Business Response

      Date: 03/10/2023

      Please see the attached document. Thank you.

      Customer Answer

      Date: 03/14/2023

       
      Complaint: 19503157

      I am rejecting this response because:

      Im not a customer.  Im not signing anything with a company i dont do business with.  Probably best they just delete my fake account and not contact me.  

      Furthermore.  I dont appreciate their negative attacks on the loan forgiveness plans and holidays.  Quit complaining about it.  Now I know I wont do business with them.  

      Sincerely,

      *****************

    • Initial Complaint

      Date:02/26/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been frozen, The business keep saying we will get back to you asap, but Ive been waiting for along time and theyve not made any progress, its the same answer over and over

      Business Response

      Date: 03/02/2023

      Please see the attached document. 

      Customer Answer

      Date: 03/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
      Please contact me via email: ************************** .

      Sincerely,

      V Tra

    • Initial Complaint

      Date:02/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never had any type of transaction, and I do not have any account, whatsoever with this company. However, in the last 2 days I have received emails about changes to the terms and conditions of my debit card (which I do not have with SoFi), followed by an apology email about sending me an erroneous email.Followed AGAIN today with a message to log into my SoFi account to receive a message. Again, I have no account with this company, and will never have any relationship with them.

      Business Response

      Date: 02/28/2023

      Please see attachment 

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied to SoFi for a student loan refinance option. I was rejected after sending in basic information. After that I requested my information / account to be closed. I was assured my information would not be used for anything. For years afterwards I have received emails about various products that I don't own. Today I got one regarding "Notice of changes to your SoFi Money Debit Card". The email is legitimate. This happened last year regarding a "Important information regarding your SoFi Active Invest account" that I also don't own. I do not do any business with SoFi, yet they still retain my information and still send me emails, even after contacting them multiple times and being told that I would no longer receive any communications.

      Business Response

      Date: 03/03/2023

      Please see attached. 

      Customer Answer

      Date: 03/10/2023

       
      Complaint: 19494900

      I am rejecting this response because: I never received a disclosure consent for they're talking about. What would I even be signing? Furthermore, if they're trying to say my information is for them to use, I still don't own the accounts they're sending me emails for.

      Sincerely,

      *****************************

      Business Response

      Date: 03/16/2023

      Please see attachment 

      Customer Answer

      Date: 03/20/2023

       
      Complaint: 19494900

      I am rejecting this response because: "We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office."

      I have not received any such consent form. I don't know where they are sending it.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi has contacted me by email regarding a debit card account that I never set up. I have no financial relationship with SoFi. SoFi customer service was unable to address this problem. I wish for SoFi to immediately and permanently delete all personal information connected to me and to remove me from their marketing, solicitation, and advertising databases.

      Business Response

      Date: 02/27/2023

      Please see the attached document. 

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification that my SOFI Debit card was changing banks - the problem is I never requested nor received a SOFI Debit card. I went to the SOFI website and found an account under my email address using the forgot password link. It is a shell of an account with no information beyond name and email but I did not sign up for this. I attempted to use chat and was told to call. I tried to call and was given a pre-recorded "thank you for the call all agents are busy and not time for you" type message before being disconnected. I am trying to ascertain if my identity has been compromised and if there is a debit card with my name floating around that I did not sign up for but there is no way to contact this supposed reputable company about it.

      Business Response

      Date: 03/02/2023

      Please see attachment 

      Customer Answer

      Date: 03/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if incomplete.  I did receive communication from the business but no disclosure form as they stated they would provide.  In addition, I had to connect to you to get a response as they have a non-existence customer support program.  While I accept I would like to public ask that the company do better!

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi is sending me notifications via email for accounts that I do not have. I have made multiple requests to be removed from their contact list. None of them have been addressed.I have never been a customer. I inquired about financial products and now cannot stop them from contacting me. The emails they send me are for customers, which I am not.There is no possible way to get support without being a customer. I cannot access online support without logging into their customer site. Calling the telephone support as a non-customer leads to a dead end. There is no option within the emails for me to unsubscribe.

      Business Response

      Date: 03/04/2023

      Please see the attached document. Thank you.

      Customer Answer

      Date: 03/07/2023

       
      Complaint: 19493768

      I am rejecting this response because:  I received a letter in the mail from SoFi stating that my profile has been deleted but that I am still opted IN to marketing emails. There is no mechanism for me to stop receiving emails from SoFi.

      I was never a customer. I checked the interest rate offered for a personal loan. In order to do this, I had to provide my email address. I sincerely regret doing this now that I know it is not possible to ever get SoFi to stop contacting me.

      Sincerely,

      ***************************

      Business Response

      Date: 03/15/2023

      Please reference the attached document.

    • Initial Complaint

      Date:02/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from a company called Sofi stating that I had changes to my debit card and that the bank name was changing. I've never heard of this company nor do I have any cards or affiliation with them. I looked up their website and am trying to reach a non existent customer service..."there are **************** line ahead of you" message over and over again. Clearly this place is some kind of illegitimate and unprofessional site. I want to know if a fraudulent account was opened under my name, have it closed, any and all info deleted, police report filed.

      Business Response

      Date: 02/28/2023

      Please reference the attached document.

      Customer Answer

      Date: 03/01/2023

       
      Complaint: 19493763

      I am rejecting this response because:

      SoFi sent me an email stating that I received their email in error but that my info wasn't there to erase.  I do not believe this since they used my info they got from somewhere, other than myself.  This has also been a complaint by many other individuals over a period of months so it seems to be a pattern rather than a mistake.  I want my info removed and SoFi held accountable so that they STOP doing this to random citizens and getting away with "I'm sorry" emails.  There also is ZERO customer service which is unacceptable.  


      Sincerely,

      *******************************

      Business Response

      Date: 03/07/2023

      Please see the attached document. 

      Customer Answer

      Date: 03/14/2023

       
      Complaint: 19493763

      I am rejecting this response because:

      I don't agree with their terms.  The signature page does not specify what address to send it nor is there an employee signature or contact.  

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a personal loan through Sofi and was denied. Months later I receive an email stating that they've had a data breach and my password/login information has been compromised. I don't have any active account with Sofi so I called to see if they could remove my information from their system. I was told that even though I have no active account with them they can only deactivate my account rather then delete my information.

      Business Response

      Date: 03/04/2023

      Please see the attached document. Thank you.

    SoFi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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